Provider profile
Rapid Response Team - Delray Beach
Provider snapshot
What this listing says
Delray Beach commercial property managers and homeowners who need a large-scale restoration outfit with 24/7 response and in-house reconstruction after water or mold damage.
Best for
- South Florida homeowners dealing with water damage that has led to mold — RRT handles both the drying and the remediation under one contract.
- Commercial property managers (condos, HOAs, assisted living, healthcare) who need a single vendor for disaster response and reconstruction.
- Hurricane aftermath situations where you need fast mobilization — they claim 1-hour response from six Florida hubs.
- Buyers who want in-house reconstruction after mold removal, not a handoff to a separate contractor.
- Insurance-claim-driven projects where the company works directly with your carrier.
About this company
Rapid Response Team operates out of Delray Beach as one of six response centers across Florida. This is a full-service restoration company, not a mold-only shop. Mold remediation sits alongside water mitigation, fire and smoke damage, storm damage, biohazard cleanup, and reconstruction. They run 125 trucks and employ over 200 people statewide.
The Delray Beach location uses HEPA air scrubbers, HEPA vacuums, dehumidifiers, and industrial-grade water extractors. They apply antimicrobials during remediation and follow an IICRC process they say complies with Florida mold laws and EPA guidelines. They also do mold testing in-house and offer post-clearance testing, plus reconstruction with mold-resistant materials. Their CODE BLUE program gives commercial clients a pre-disaster recovery plan with inspections, on-site training, and a dedicated portal.
The company launched in 2008 and brands itself as one of the largest insurance restoration general contractors in Florida. They work with all homeowners insurance carriers and assign a dedicated project manager to each job. They offer a 1-year workmanship guarantee.
At 4.5 stars across 48 Google reviews, the rating is solid but not exceptional. The positive reviews are heavily concentrated around one team member, Will Gonzalez, which suggests the experience you get depends on who shows up.
Services
Service area
Rapid Response Team is headquartered in Delray Beach, Florida, with five additional hubs in Bradenton, Jacksonville, Orlando, Pensacola, and Tallahassee. They claim 1-hour emergency response anywhere in Florida and extend coverage into southern Georgia and southern Alabama. That is an extremely broad claim — confirm the Delray Beach office will handle your project directly if you are in Palm Beach or Broward County.
Review consensus
Will Gonzalez (also listed as Wilfredo Gonzalez) dominates the positive reviews. At least 12 separate reviewers name him specifically, praising his communication, responsiveness, and willingness to educate homeowners about the process. Jo Perez Dubois called him the go-to for Icon Marina Village. Angeline Laurent said he made the process less stressful and educated her. Joe Greco praised Wilfredo's attention to detail. Elon drew positive mentions in early 2024 for mold remediation work. Warren Crichlow and Jesus Hernandez earned praise for showing up during heavy rain and working quickly. Jimmy G was singled out as a strong project manager on a kitchen renovation. Multiple reviewers highlight fast response times and thorough cleanup.
4 found across 48 total reviews at 4.5★. Denise Helbig, a Local Guide, accused RRT of inflating charges after hurricane work. She reported being billed for 12 days of dryout when only 5 occurred, and charged for furniture removal, carpet removal, and debris removal she says they did not perform. Gina Pellillo-Balog, also a Local Guide, left a 1-star saying RRT does not stand behind their work, though she provided no details. Jamileth Zurita reported that RRT filed a lien against her property after being hired by a third party — she never requested their services. Mercy Guerra left a 1-star with no text from a single-review account.
RRT has a 0% owner response rate on recent negative reviews. All four 1-star reviews from the past 18 months went completely unanswered. This contrasts with companies that actively manage their reputation online. The two most substantive complaints — billing inflation and an unauthorized lien — are exactly the kind of allegations that benefit from a public response. The silence leaves those claims unchallenged.
Will Gonzalez / Wilfredo Gonzalez (technician/lead — strongly positive, named in 12+ reviews). Elon (technician — positive, named in 4 reviews from early 2024). Warren Crichlow (technician — positive, named in 2 reviews). Jimmy G (project manager — positive). Matthew Rodriguez (assessor — positive). John Eleton (supervisor/boss — positive, named in 2 reviews). Anthony Cender (worker — positive). Howard Warshaw (worker — positive). Mike Rossini (project manager — positive). Jesus Hernandez (technician — positive). Fin (worker — positive).
If Will Gonzalez handles your job, you will likely have a good experience — the volume of praise for him is unusual for a company this size. Ask for Will specifically. Get every cost estimate in writing with line items before work starts, especially for hurricane or insurance-claim work where billing disputes have surfaced. The company does not respond to negative Google reviews, so if something goes wrong, expect to resolve it through direct contact rather than public channels.
Keep in mind
- RRT does both mold testing and mold remediation. That means the same company deciding you have a problem is the one getting paid to fix it. Get an independent mold assessment before signing a remediation contract.
- None of the 4 recent 1-star reviews received an owner response. A 0% response rate on negatives means the company either does not monitor Google reviews or chooses not to engage with complaints publicly.
- One reviewer reported RRT filed a lien against her property after being hired by a third party she did not authorize. Ask upfront who is contracting the work and what lien rights apply.
- Another reviewer accused RRT of inflating charges after hurricane work — billing for 12 days of dryout when the actual time was 5 days, and charging for furniture and debris removal they did not perform. Get line-item estimates in writing before work begins.
- This is a large multi-location operation. The Delray Beach office shares branding and resources with five other Florida hubs, so confirm which location and crew will handle your job.