Provider profile
PuroClean Property Damage Restoration
Provider snapshot
What this listing says
Jupiter and West Palm Beach homeowners dealing with water damage that has turned into a mold problem, where having one owner-operated crew handle both dryout and remediation under the same roof saves time.
Best for
- Homeowners in Jupiter, Palm Beach Gardens, or West Palm Beach who need water damage dryout and mold remediation handled by the same crew
- Property owners who want an owner-operated franchise where Daniel Castro personally manages the project rather than handing it off to rotating crews
- Spanish- or Portuguese-speaking homeowners who want to communicate directly with the team in their language
- Insurance-claim situations where you need a company that documents thoroughly and coordinates with adjusters throughout the process
About this company
PuroClean Property Damage Restoration is a PuroClean franchise based in Delray Beach, serving the Jupiter and West Palm Beach corridor. Daniel Castro and Natalia Sanchez own and operate it. Daniel holds a degree in industrial engineering and spent nearly five years as a project manager at an independent restoration company in Georgia before opening this franchise. The crew speaks English, Spanish, and Portuguese.
The company uses PuroClean's QuickDry System for structural drying and runs HEPA air filtration devices during mold work. Their mold page describes containment with negative air pressure, HEPA vacuuming, EPA-registered disinfectants, and a recommendation for third-party clearance testing after remediation. They carry IICRC certifications in WRT, FRT, AMRT, and ASD, plus EPA Lead Safe certification. Their office sits four minutes from two main highways, and they commit to 60-minute on-site response within their core area from Port St. Lucie south to Boca Raton.
Daniel and Natalia relocated from Georgia specifically to open this office. Daniel has managed over a thousand water, fire, mold, and biohazard jobs across his career. The team includes project managers Juan Romero and Hipolito Lazo, plus administrative support from Diana Gonzalez. They are BNI members in Palm Beach County.
4.9 stars across 46 Google reviews with zero negatives in the last 18 months is an unusually clean record. The review volume is modest, but the consistency is notable, and several reviews come from Local Guides with substantial review histories.
Services
Service area
Based in Delray Beach, Florida. Core coverage runs from Port St. Lucie south to Boca Raton, including Jupiter, Palm Beach Gardens, West Palm Beach, Lake Worth, Boynton Beach, Stuart, Tequesta, Juno Beach, and Gulf Stream. They state a 60-minute on-site commitment within the core area but note they can travel farther when the customer is flexible on timing.
Review consensus
Daniel Castro gets named in the majority of reviews. Reviewers describe him showing up personally, explaining the process step by step, and staying in communication throughout the project. Polo draws praise from multiple reviewers for leaving job sites cleaner than he found them. Juan Romero is recognized for pinpointing wet areas with instruments and managing crews efficiently. Reviewers frequently mention fast initial response, often within 45 to 60 minutes, even on weekends and holidays. Several reviewers note the team handled insurance coordination smoothly.
0 found across 46 total reviews at 4.9★. No recent negative reviews to analyze. The company has zero reviews at 3 stars or below within the 18-month recency window.
This is a small, owner-operated franchise where Daniel Castro personally touches most jobs. That model explains the consistency: when the owner is also the project manager, quality control is built into the workflow. The risk is capacity. If the business grows beyond what Daniel can personally oversee, the experience reviewers describe could dilute.
Daniel Castro (owner/project manager — praised repeatedly for hands-on management, fast response, clear communication, and personal involvement in nearly every reviewed job). Polo (technician — praised for clean job sites and reliable work, named by Elicia F., Tom Flowers, and Savilla Beasley). Juan Romero (project manager — praised for precision, efficiency, and guiding customers through the process, named by Gail Peters, Tim Sutton, Brandon Fieland, C Freeman, and Rachel Eve Design). Natalia Sanchez (co-owner — not named in reviews but listed on the website as a leader in fire and contents cleaning).
Ask for Daniel to manage your project personally. Confirm that your initial mold assessment will come from an independent third-party inspector, not from PuroClean's own team. If your property is near the edges of their service area, ask about realistic response times before committing.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial conflict of interest: the same company deciding you have a problem is the one getting paid to fix it. Their mold page mentions recommending third-party clearance testing after remediation, but ask upfront whether they will use an independent inspector for the initial assessment too.
- This is a PuroClean franchise, not an independent company. The brand provides systems and training, but day-to-day quality depends on Daniel's local team. If Daniel or his key staff leave, the experience could change.
- 46 reviews over roughly 10 years is low volume. The 4.9-star average is strong, but the small sample means one bad job would shift the rating noticeably.
- Their claimed service area stretches from Port St. Lucie to Boca Raton, a 90-mile corridor. Response times for jobs at the edges of that range will exceed the 60-minute target they advertise.