Provider profile
SERVPRO of DeLand
Provider snapshot
What this listing says
DeLand-area homeowners dealing with water damage that has turned into a mold problem, especially if you want one crew to handle extraction, remediation, and reconstruction under one insurance claim.
Best for
- DeLand, De Leon Springs, and Pierson homeowners who need mold remediation bundled with water damage restoration and reconstruction.
- Commercial property managers in Volusia County who want a single contractor to handle mitigation through rebuild, with insurance coordination included.
About this company
SERVPRO of DeLand is a franchise location in DeLand, Florida, part of SERVPRO Team Cuthbertson. Ownership includes Jeffrey Cuthbertson, Mason Thornton, Michael Joseph, and Blackbriar Investors. Mold remediation is one service line alongside water damage, fire damage, storm restoration, and construction.
Their mold page describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, removal using antimicrobial treatments, cleaning of structural elements, and reconstruction of damaged materials. They handle both residential and commercial work, including a mold job at Stetson University referenced in reviews. They also offer contents packout and storage at their own facility.
Services
Service area
Headquartered in DeLand, Florida at 101 N Woodland Blvd, Suite 207. Their website lists three service locations: DeLand, De Leon Springs, and Pierson. One reviewer referenced a property in Volusia County handled by this franchise.
Review consensus
Jim McGahuey appears in four separate reviews for construction and repair work, praised each time for communication and follow-through. Sara Paez gets named as service manager across three reviews, with reviewers highlighting her patience and daily updates. Daniel (also referred to as Danielle) drew two reviews specifically praising his on-site presence and daily correspondence. Franklin and Juan appear on multiple mold and water damage jobs, noted for hard work and clear communication. Hailey in the office gets mentioned twice for scheduling and payment handling. Several reviewers specifically call out same-day or next-day response and help navigating insurance claims.
1 found across 27 total reviews at 5.0★. Tina Bailey's review describes a billing dispute: she says she sent a photo to see if furniture could be cleaned, received no service, yet her insurance company was charged $806. She reports repeated calls demanding payment. The owner responded three days later, directing her to an email address without addressing the billing specifics.
The owner response rate is 100%, but the single negative review received a generic redirect to email rather than a specific reply. With only one negative across 27 reviews, there is not enough data to call this a pattern. The positive reviews consistently name individual crew members by first name, which suggests a stable, recognizable field team rather than rotating anonymous workers.
Jim McGahuey (construction/repairs — positive). Sara Paez (service manager — positive). Daniel (field technician — positive). Franklin (field technician — positive). Juan (field technician — positive). Lindell (field technician — positive). Adonis (field technician — positive). Antonio (field technician — positive). Luis (field technician — positive). Hailey (office/scheduling — positive).
At 5.0 stars across 27 reviews, this is a high-rated but low-volume location. Jim McGahuey and Sara Paez are the names that come up most often. Ask for a written scope and itemized estimate before authorizing any insurance charges, given the one billing complaint. Request Jim or Sara by name if your job involves both water damage and mold.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing the problem profits from fixing it. Consider getting an independent mold test before or after their work.
- One recent reviewer reported being charged $806 through insurance for a photo submission with no actual service performed. The owner response directed the reviewer to email rather than addressing the billing details. Ask for a written scope of work before any charges go to your insurer.
- The service area lists only three towns: DeLand, De Leon Springs, and Pierson. That is a small footprint for a SERVPRO franchise, so confirm they serve your specific location before scheduling.