Paul Davis Restoration of Volusia County

Communication is the dominant theme. Reviewers consistently say the office kept them informed at every stage, with Jill singled out repeatedly as the coordination hub who proactively updates clients and advocates with insurance companies. On the field side, Darien appears in more reviews than anyone else, praised for fast response, clear explanations, and thorough cleanup. Glenn Harrison (owner) earns trust through personal involvement — multiple reviewers describe him as hands-on, patient, and straightforward with recommendations. Brad Capelle and Alan are praised as project managers who kept complex rebuilds on track. The mitigation crew — Darien, Pedro, Jose, and Paul Eagle — get consistent marks for showing up on time, explaining the process, and cleaning up daily.

1 found across 64 total reviews at 4.7★. (1 found across 64 total reviews at 4.7 stars) One reviewer in March 2025 alleges double billing and claims she is still finding items Paul Davis was paid for but never completed, advising others to hire an advocate. The owner response from Glenn and Christine Harrison states the customer paid in full in September 2023, signed a Certificate of Satisfaction at that time, and that no additional bills were sent. The disagreement over whether double billing occurred remains unresolved — the reviewer updated her review to maintain her claims after the owner's response. With only one negative review in the recent window and the owner providing a detailed factual rebuttal, this reads as an isolated dispute rather than a pattern.

The franchise model shows clearly in the reviews. The office team (Jill, Glenn, Christine) stays consistent, while field work splits between an in-house mitigation crew (Darien, Pedro, Jose) and outside subcontractors for rebuilds. Praise clusters around the in-house staff; the few complaints in testimonials tend to involve subcontractor oversight — finishing work to 90% instead of 100%, or leaving small messes. The owner responds to the sole negative Google review with specific factual detail rather than a template, which is a positive signal for a company with only one recent complaint to address.

Jill (office coordinator — praised repeatedly for proactive communication and client advocacy). Glenn Harrison (owner/project oversight — praised for trustworthiness, hands-on involvement, and clear recommendations). Brad Capelle (project manager — praised for managing complex rebuilds and keeping clients informed). Alan (project manager — praised for quality work and courtesy). Darien (field technician — most frequently named staffer, praised for fast response, clear explanations, and cleanup). Pedro (field technician — praised for respectful handling of belongings and efficient work). Jose (field technician/crew lead — praised for organization, scheduling, and hands-on leadership). Paul Eagle (field technician — praised across multiple reviews). Matt Burtner (project manager — praised for communication and follow-through). Jon/John (field supervisor — praised for attentive oversight). Roy (field — praised in hurricane repair context). Gary (field — praised in hurricane repair context). Greg (field team lead — praised for rebuild work). Christine Harrison (owner/office — named in owner responses).

This is a well-run local franchise with unusually consistent praise for its office coordination and mitigation crews. Ask for Jill as your office contact and confirm which field crew will handle your job. If your project involves a full rebuild, ask upfront how subcontractors are managed and what their callback policy is for punch-list items.