Provider profile
Restoration Xpress
Provider snapshot
What this listing says
Davie and Broward County homeowners who need a single company to handle water damage, mold cleanup, and reconstruction under one insurance claim.
Best for
- Broward County homeowners dealing with water damage that has led to mold growth — they handle both under one scope of work.
- Insurance claim situations where you want the restoration company to bill the carrier directly rather than paying out of pocket.
- Spanish-speaking homeowners who need to communicate in their first language during a stressful restoration job.
- Condo owners in the Davie and Fort Lauderdale area — multiple reviews describe mold and water work in condos and apartments.
- After-hours emergencies — they staff a 24/7 line and promise 45-minute arrival times.
About this company
Restoration Xpress is a locally owned restoration company based in Davie, FL, that handles water damage, mold remediation, and fire damage under one roof. They bill insurance companies directly and claim to arrive on-site within 45 minutes of a call.
Their mold remediation process follows a five-step sequence: assessment, containment, HEPA filtration with negative air handlers, removal of contaminated materials, and structural repair. They also do mold detection and air quality testing in-house. On the water damage side, they handle extraction, dehumidification, and full drying with fans, blowers, and air movers. They serve both residential and commercial properties.
The company operates across Miami-Dade, Broward, and Palm Beach counties. Their website has a Spanish-language version, and they advertise 24/7 availability including holidays. Reviews consistently reference two field technicians — Shadi Emran and Chris Miller — who handle much of the day-to-day work, with Isaac coordinating jobs and sending teams out.
A 4.9-star rating across 115 Google reviews is unusually high for a restoration company, and no reviewer in the last 18 months left fewer than 4 stars. That track record reflects a company where the same small team handles most jobs directly.
Services
Service area
Restoration Xpress is based in Davie, FL and serves Miami-Dade, Broward, and Palm Beach counties. Their Google listing is categorized as a water damage restoration service. The three-county claim is broad for a company that appears to run a small field crew, so confirm response times for locations outside central Broward.
Review consensus
Shadi Emran and Chris Miller are named together in over 20 reviews as a reliable two-person field team. Reviewers describe them as punctual, clean, and willing to explain the process. Isaac is named repeatedly as the initial point of contact who coordinates jobs and sends crews quickly. Several reviewers mention daily check-ins during multi-day jobs. Speed of response is a recurring theme — multiple reviewers describe same-day or next-day arrival. Reviewers also note the team leaves work areas clean and handles insurance coordination.
0 found across 115 total reviews at 4.9★. No negative reviews from the last 18 months appear in the record. With 115 total reviews at 4.9 stars, recent complaint data is absent.
The same two names — Shadi and Chris — appear in the vast majority of reviews, suggesting a small core team does most of the fieldwork. This is a double-edged signal: it means you are likely to get the people everyone praised, but it also means the company's capacity is probably limited. If both are booked, your job may wait or be handled by someone with less of a track record in these reviews.
Shadi Emran (field technician — praised repeatedly for professionalism, knowledge, and cleanliness). Chris Miller (field technician — praised repeatedly for speed, courtesy, and thoroughness). Isaac/Issac (coordinator/manager — praised for responsiveness and sending teams quickly). George (field technician — praised for diligent work on a ceiling repair). Leo (field technician — praised for helpfulness on one job). Luis (field technician — praised for quick response on a mold job). Shotie (field technician — praised for delivering on promises during a mold job).
Ask for Shadi and Chris by name — they are the team most reviewers describe. Since Restoration Xpress does both testing and remediation, get an independent mold assessment to confirm their findings before committing to a large remediation scope. The absence of any recent complaints is reassuring, but ask to see before-and-after documentation and post-remediation clearance test results from a third party.
Keep in mind
- They do both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent mold test before or after their work.
- Their website makes broad claims ('absolutely no job we can't handle,' 'best prices guaranteed') that read more like marketing than commitments. Ask for specifics on what their guarantee actually covers.
- The three-county service area (Miami-Dade, Broward, Palm Beach) is wide. Confirm your location falls within their regular response zone and that the 45-minute arrival promise applies to your zip code.
- With no recent negative reviews to learn from, you lack the usual warning signals. Ask for references from jobs similar to yours in scope and budget.
- Their website does not list any specific certifications or training credentials for their technicians. Ask about individual team member qualifications before work begins.