Provider profile
SERVPRO of Haines City/Polk City
Provider snapshot
What this listing says
Davenport and Polk County homeowners who need a single company to handle water damage, mold, and the rebuild under one roof, with 24/7 emergency dispatch that reviewers confirm arrives within an hour or two.
Best for
- Davenport, Haines City, and Polk City homeowners dealing with mold that followed a water leak or flood, where one company handling both problems saves time.
- Property owners who want water extraction, mold work, and reconstruction managed under a single contract with insurance coordination included.
About this company
SERVPRO of Haines City/Polk City is a restoration franchise based in Davenport, FL, owned by Jeffrey Cuthbertson, Mason Thornton, Michael Joseph, and Blackbriar Investors. Mold remediation is one piece of a broader operation that primarily handles water damage, fire damage, and reconstruction. They claim over 20 years serving the Polk County area.
On the mold side, their website describes a standard SERVPRO franchise process: containment, air scrubbers, HEPA vacuums, antimicrobial treatments, removal of damaged porous materials, and reconstruction. Nothing on their site distinguishes their mold approach from any other SERVPRO franchise. The differentiator here is that they handle the full chain from water extraction through mold work through the rebuild, so you are not coordinating multiple contractors.
The franchise is owned by an investment group (Blackbriar Investors) rather than a single owner-operator. Reviews consistently name field staff like Jim McGahuey (construction superintendent), Chris, and Ernesto rather than the ownership group.
Services
Service area
Based in Davenport, FL at 1362 Yorkshire Court. Their website lists service areas including Haines City, Polk City, Lakeland, Loughman, Davenport, Kathleen, Gibsonia, Winston, Eva, and Poyner, all within Polk County, Florida.
Review consensus
Fast emergency response is the dominant theme. Multiple reviewers describe middle-of-the-night calls answered with crews arriving within 45 minutes to two hours. Jim McGahuey is named in five reviews as the construction superintendent who manages rebuilds and communicates well. Chris appears in multiple reviews for mold and water jobs, with reviewers noting he answered questions and listened to concerns. Ernesto, Franklin, Gaudy, and Luis are praised as a team for water removal speed. Ally is recognized as a coordinator who keeps projects on track. Several reviewers highlight that the company handled everything from damage to rebuild without requiring them to find a second contractor.
0 found across 24 total reviews at 5.0★. No negative reviews found in the last 18 months. With 24 total reviews at 5.0 stars, there are zero 1-star, 2-star, or 3-star reviews to analyze.
Jim McGahuey (construction superintendent — positive, named in 5 reviews for managing rebuilds and communicating well). Chris (field technician — positive, named in 2 reviews for mold inspection and water damage work). Ernesto (field technician — positive, named in 3 reviews for water removal and responsiveness). Ally (coordinator — positive, named in 2 reviews for organization). Franklin (field technician — positive, named in 2 reviews as part of water removal team). Gaudy (field technician — positive, named in 2 reviews as part of water removal team). Luis (field technician — positive, named in 2 reviews as part of water removal team). John (field staff — positive, named in 2 reviews for rebuild management). Isaak (field technician — positive, named for mold remediation). Jesus (field technician — positive, named for mold remediation). Radolfo (field technician — positive, named for mold remediation). DeWann (field technician — positive, named for water damage response). Jeremy (field technician — positive, named for water damage response). Shannon Flagg (staff — positive, named for answering questions). GianFranco Pecori (manager — positive, named for managing requests). GianPaulo Pecori (field staff — positive, named for damage assessment). Brandon (field technician — positive, named for water damage). Andres (field technician — positive, named for water damage). Susan (office staff — positive, named for facilitating process). Julio (field technician — positive, named for disaster response). George (field technician — positive). Juan (field technician — positive). Mike (field technician — positive). Danny (field technician — positive). Victor (field technician — positive). Jairame (project manager — positive). Paulo (field technician — positive). Antonio (field technician — positive). Ryan Reese (field technician — positive, named for water damage). Joe Dalton (field technician — positive, named for water damage). Jackie (staff — positive, named for answering questions). Zran (field technician — positive, named for going the extra mile).
Every review is positive and several name specific staff by name, which is a good sign that real people are having real experiences. Ask for Jim McGahuey if your project involves reconstruction, and Chris if it involves mold. Since there are no negatives to learn from, your best protection is getting an independent mold assessment before signing a remediation contract.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The company doing the inspection has a financial incentive to find problems that lead to remediation work. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a SERVPRO franchise, not an independent mold specialist. Their crews rotate across water, fire, and mold jobs. If mold-specific experience matters to you, ask which technicians will be assigned to your job and what mold-specific training they hold.
- Their service area spans at least 10 cities across Polk County. Ask whether your address falls within their primary response zone or if you are on the edge of their territory, which could affect response times.
- With only 24 reviews over multiple years, the review volume is thin. A 5.0 rating at this count means no one has left a negative review, but it also means you have a small sample to judge from.