ServiceMaster Professional Services Citrus County

Dequavious (Dee) is by far the most frequently named employee, appearing in over a dozen reviews for carpet cleaning, water damage cleanup, and pack-back services. Reviewers describe him as polite, detail-oriented, and hardworking. Joshua Lowrance gets consistent praise as a sales representative for his responsiveness and knowledge. Danny, Erik, Demarcus, and Angel are named across multiple reviews for field work. Krysten and Sarah get positive mentions for office communication. Several reviews specifically note fast response times after hurricanes Helene and Milton, with crews arriving within hours.

6 found across 341 total reviews at 4.8★. Six complaints describe distinctly different problems. Amy C. reported a 9-month timeline for 40 square feet of wood floor repair after an AC overflow, requiring a lawyer to push the project to completion. Brenda Hayden-Brown described a fire repair where the company failed to pull permits and the truss repair failed city inspection four times. Nicole O'hara reported workers smoking marijuana on her property and sleeping during work hours on a $31,000 job that was never finished. Krystal Pippin described repeated rescheduling over 2.5 months, with Zach cited as the only employee who could operate necessary equipment, and when someone finally arrived they had the wrong equipment and tracked mud through the house. George Smith left a brief review calling the company dishonest. Tony Llyod left a 1-star with no text.

The negative reviews cluster around reconstruction and longer-term project management rather than the emergency mitigation and cleaning work that drives most of the positive reviews. This split is common in restoration franchises: the mitigation crews handle the immediate response well, but the reconstruction side operates more like a general contractor with less consistent quality. The 0% owner response rate on negative reviews is notable for a franchise of this size and suggests the location is not actively managing its online reputation.

Dequavious/Dee (field technician/carpet cleaner — consistently positive across 15+ reviews). Joshua Lowrance (sales representative — positive across multiple reviews). Danny/Dan/Daniel (field crew — positive). Erik/Eric (carpet cleaning/field — positive). Demarcus (field crew — positive). Angel (field crew — positive, noted for honesty). Alejandro (field crew — positive). Krysten (office — positive). Sarah (office — mixed; positive in one review, cited in scheduling failures in another). Trenton/Trent (carpet technician — positive). Eugene (carpet cleaning — positive). JD (cleaning technician — positive). Mullen/Mullins (field crew — positive). Ledge (field crew — positive). Kieron (field crew — positive). Tim (cleaning — positive). Kristina (cleaning — positive). James (field crew — positive, hurricane response). Ryan (carpet cleaning — positive). Zach/Zack (field technician — mixed; positive in some reviews, central to scheduling and equipment failures in Krystal Pippin's complaint). Ron (field crew — positive). Alex (field crew — positive). DJ (carpet cleaning — positive). Carolyn Thomas (cleaning — positive). Fee (field crew — positive). Eddie (field crew — positive). Johnny (field crew — positive).

For carpet cleaning and emergency water extraction, this franchise has a deep bench of well-reviewed field technicians — ask for Dee by name if he is available. For mold remediation or reconstruction work, push for a clear written timeline with milestones, and confirm permits will be pulled before structural work begins. The lack of owner responses to complaints means you should address concerns directly with the office rather than expecting follow-up through review channels.