Provider profile
Disaster Recovery Pros Fire & Water Damage Restoration Mold Remediation
Provider snapshot
What this listing says
Clearwater and Tampa Bay homeowners dealing with water damage, mold, or storm recovery who want a single company to handle mitigation through rebuild with direct insurance billing.
Best for
- Clearwater, Tampa Bay, and Sarasota area homeowners who need water or mold remediation with the option to keep the same company for the rebuild.
- Property owners after a hurricane or major storm who want a single point of contact for mitigation, insurance documentation, and reconstruction.
- Commercial property managers across Central Florida who need 24/7 emergency response with direct insurance billing.
- Homeowners who want their mold remediation clearance tested by an independent third party rather than the company doing the removal.
About this company
Disaster Recovery Pros is a Clearwater-based restoration company with a second office in Sarasota, serving the Greater Tampa Bay and Central Florida region since 2012. They handle water damage, mold remediation, fire restoration, storm damage, flood cleanup, sewage cleanup, and biohazard work for both residential and commercial properties. They hold a Florida contractor license (CBC1261937) and promise on-site arrival within 90 minutes.
What sets them apart is the mitigation-to-rebuild pipeline. They do the emergency work (water extraction, drying, mold removal, demo) and also handle full reconstruction through their sister company, Disaster Rebuild Pros. They use a third-party mold assessor for clearance testing after remediation, which separates the remediation work from the pass/fail decision. They use containment methods and dehumidification equipment for mold jobs, and air scrubbers and hydroxyl generators for fire damage odor removal. They also offer financing for uninsured losses.
The company claims over 3,000 completed restorations. They bill insurance directly and emphasize loss documentation, producing reports with photos and moisture readings for adjusters. Their service area spans eight Florida counties, from Polk County inland to Pinellas County on the coast, with named coverage in dozens of cities.
4.8 stars across 285 Google reviews is a strong rating for a restoration company handling this volume, especially given that hurricane-season surges tend to generate complaints from overwhelmed crews. Most positives name specific field technicians and praise their communication during stressful situations.
Services
Service area
Headquartered in Clearwater, FL with a second office in Sarasota, FL. They serve Hillsborough, Pinellas, Pasco, Manatee, Sarasota, Polk, Orange, and Seminole counties. Named cities include Tampa, St. Petersburg, Largo, Clearwater, Bradenton, Lakewood Ranch, Sarasota, Venice, Lakeland, Winter Haven, and Winter Park. The eight-county span is broad for a two-office operation, so response times may vary for locations far from Clearwater or Sarasota.
Review consensus
Sterling and Rashaud are the most frequently named field team, appearing together in over a dozen reviews for water extraction, demo, and mold work. Reviewers consistently praise their communication, explaining each step as they work. Doug and Ryan are another frequently paired team praised for demolition and cleanup work. Derek Miranda draws praise as a senior technician for clear explanations and attention to detail. Zack Esposito is named as a project manager who keeps homeowners informed throughout the rebuild process. Darrell is praised for initial assessments and coordinating crew deployment. Brian Johnson earned a specific mention from a realtor for honesty, telling her she did not need work done after testing her walls with a moisture meter. Justin and Gavin are praised together for mold remediation jobs, with reviewers noting they explained findings in plain language. Dwight and Joss are named for project management on larger rebuild jobs.
8 found across 285 total reviews at 4.8★. The most specific complaint comes from Austin Schroeder, who describes being charged $8,800 for roof tarping and claims the company retained most of a $96,000 insurance payout. The owner response says they have a matching record but does not address the dollar amounts. Amanda Coleman reports the company billed for services not completed, did not pull a remediation permit, and told her to finish remaining mold herself. The owner response asks her to call but does not engage with the permit or billing claims. Armando Zabala describes being billed for demolition and debris removal that he says never happened, with only a humidifier placed for several days. Lee Kallett reports that a technician named Anthony did not show up for a scheduled appointment and did not call. The owner confirms a schedule conflict and says Anthony tried to call but could not reach the customer. Marlene Forand reports property damage (broken window sill, damaged wood floors) and says the company dropped her project for bigger jobs. The owner responds that work was completed four months prior through a property management company. Tracy K edited her review to remove details, citing a contract clause with a $5,000 penalty for sharing experience details. Two one-star reviews (N A, Nicole Liu) have no text.
The negative pattern centers on post-hurricane work from Helene and Milton. Multiple complaints describe fast initial response followed by stalled communication, unfinished rebuilds, and billing disputes. This is consistent with a restoration company that surged capacity during a hurricane season and struggled to manage the follow-through on a larger-than-normal volume of projects. The owner responses run the full range from detailed rebuttals (Marlene's case, with specific dates and recorded conversation references) to template-style deflections that simply ask the reviewer to call. The 100% response rate is a positive signal, but the quality of engagement varies significantly.
Sterling (field technician — strongly positive, named in 15+ reviews). Rashaud/Rashad (field technician — strongly positive, named in 12+ reviews). Doug (field technician/demo — positive, named in 8+ reviews). Ryan (field technician/demo — positive, named in 7+ reviews). Derek Miranda (senior technician — positive). Zack/Zachary Esposito (project manager — positive). Darrell (assessment/coordination — positive). Justin (mold remediation technician — positive). Gavin (mold remediation technician — positive). Dwight/Dwight Webb (project manager/rebuild — positive). Nick (field technician — positive). Brian Johnson (estimator — positive, noted for honesty). Joss (project coordinator — positive). Chris (field technician — positive). Roberto C (lead technician — positive). Caleb (field technician — positive, no longer with company). Matt R (insurance coordination — positive). Mitch (communication — positive). Phillip (field technician — positive). Mandy (receptionist — positive). Jill (intake coordination — positive). Jim Romano (rebuild estimator/coordinator — positive, Disaster Rebuild Pros). Anthony (technician — negative, no-show for appointment).
Ask for Sterling, Rashaud, Doug, or Ryan if you need demo or water extraction. For project management, request Zack Esposito or Dwight Webb. Get your scope of work in writing before signing, and ask specifically about contract clauses regarding review restrictions. If your job is post-hurricane, confirm a realistic timeline for the rebuild phase before committing.
Keep in mind
- Multiple recent one-star reviews describe being billed for work that was reportedly never performed. Two reviewers specifically mention charges for demolition or services they say did not happen. The owner responses acknowledge the complaints but do not confirm or deny the billing specifics.
- Several reviewers report that initial response was fast but follow-through stalled. One reviewer waited five months with no floors, baseboards, or drywall after the initial water extraction. Another waited over a month for a rebuild quote after demo was completed.
- One reviewer mentions a contract clause restricting sharing details of the experience, which she says carries a $5,000 penalty per occurrence. This is unusual and worth asking about before signing.
- The service area covers eight counties across a wide stretch of Florida. Properties farther from the Clearwater or Sarasota offices may experience longer response times than the 90-minute promise.
- The 100% owner response rate on negative reviews shows active reputation management, but several responses are templated and redirect to a phone number without engaging with specifics.