Provider profile
Water Damage Cleanup Team
Provider snapshot
What this listing says
Cape Coral and Fort Myers homeowners dealing with water damage that led to mold — Jay's crew handles extraction, remediation, and full reconstruction in-house without subcontractors.
Best for
- Cape Coral, Fort Myers, and Naples homeowners who need water damage cleanup that transitions directly into mold remediation and reconstruction without switching companies.
- Post-hurricane emergency response — multiple reviewers confirm same-day or next-day arrival after storms, including one who got a response within 12 hours of a hurricane.
- Absentee property owners — at least one reviewer managed a full mold remediation and rebuild remotely from another country, with Jay handling coordination.
- Homeowners who want the owner personally involved — Jay inspects every job and answers calls directly, which reviewers consistently confirm.
About this company
Water Damage Cleanup Team is a family-owned restoration company based in Cape Coral, Florida. Owner Jay started the business with help from his father-in-law, who had years in the cleaning industry. The company's main differentiator is that they handle every phase in-house — from the initial emergency water extraction through drying, mold remediation, and final reconstruction including drywall, cabinetry, and painting. Most restoration companies subcontract the rebuild. Jay's team does not.
On the mold side, they use containment, air filtration, and EPA-approved botanical antimicrobial treatments. They own thermal imaging cameras for tracking moisture and odor sources behind walls. Their FAQ claims they bring more fans, dehumidifiers, and air scrubbers to a job than competitors, which they say cuts drying time and reduces secondary damage. They hold IICRC credentials (number 9157559) and NORMI membership. Florida mold remediation license numbers are MRSA 3374 and MRSR 3511.
Jay personally inspects every job and answers his own phone — a point multiple reviewers confirm. The company is BBB accredited. As a father of three running a family operation, Jay has built the business around direct, personal service rather than volume. Several reviewers note he showed up within 30 minutes of their call.
A perfect 5.0 rating across 40 Google reviews is unusual. No reviewer has left anything below 5 stars. That's a small sample compared to franchise operations, but the consistency is notable — multiple Local Guides and a 25-year realtor who's referred Jay repeatedly are among the reviewers.
Services
Service area
Headquartered in Cape Coral, Florida. Serves Cape Coral, Fort Myers, Naples, Sanibel, Marco Island, and Bonita Springs in Lee and Collier counties. Their website also lists Sarasota, Bradenton, and Venice, which are 100+ miles north — confirm response time and availability for locations outside the Lee/Collier core.
Review consensus
Jay's name appears in the majority of reviews. Reviewers consistently highlight three things: fast response time (multiple mentions of same-day or 30-minute arrival), honest assessments (one reviewer noted Jay told her the property was dry with no mold rather than upselling), and fair pricing (one reviewer got a competing quote from Jay after being balance-billed by another company post-Hurricane Ian). Bob gets praise from multiple reviewers for quality fieldwork and standing behind his work. Mia is credited with fast scheduling. Jesse handled a flood cleanup that drew praise for being neat and prompt. John drew a positive mention for quick repair work. A 25-year realtor (Anne S.) has referred Jay's company multiple times, which speaks to repeat trust from someone who sees restoration companies regularly.
0 found across 40 total reviews at 5.0★. No 1-star or negative reviews exist in the last 18 months. Across all 40 reviews, every single rating is 5 stars. There are no complaints to analyze.
The absence of any negative reviews across 40 ratings is itself a pattern. With only 40 reviews accumulated since 2020, this is a low-volume company where Jay's personal involvement in every job likely keeps satisfaction high — but also means the sample is too small to reveal how the company handles dissatisfied customers. Several reviews from early 2022 are text-free 5-star ratings from accounts with zero or very few other reviews, which may reflect friends-and-family support during the company's early growth phase.
Jay (owner — praised repeatedly for fast response, honesty, knowledge, personal inspections, and fair pricing). Jesse (manager — praised for flood cleanup, professionalism, neat work). Bob (field crew — praised for quality work and standing behind it, mentioned by multiple reviewers). Mia (scheduling — praised for fast setup). Cyndi (field work — praised alongside Bob for siding and screen repairs). John (repairs — praised for quick, quality work). Jaron John (crew — praised for prompt, calm water damage response).
With 40 reviews and a perfect 5.0, Jay's operation is clearly keeping every customer happy — or at least every customer who leaves a review. Ask for Jay by name and confirm he'll personally inspect your job. Get an independent mold test before agreeing to remediation, since they do both testing and removal. For the service area, confirm response time to your specific location if you're outside Cape Coral or Fort Myers.
Keep in mind
- They do both mold testing and mold remediation. That's a conflict of interest — the company finding the mold is the same one billing to remove it. Ask for an independent mold test from a separate inspector before committing to remediation.
- Their service area claims stretch from Cape Coral to Sarasota and Bradenton, which is over 100 miles north. Response times may vary significantly outside Lee and Collier counties.
- 40 reviews with a perfect 5.0 is a small sample. There are no negative reviews to learn from, which means you can't assess how the company handles problems.
- This is a small, owner-operated company. If Jay or his key crew members are on another job, availability may be limited during peak season or after storms.