Provider profile
Flood Pros USA
Provider snapshot
What this listing says
Bradenton-area homeowners dealing with water damage or mold who want a multi-location restoration company offering 24/7 response, financing, and bilingual service.
Best for
- Bradenton, Sarasota, and Tampa Bay homeowners needing emergency water damage or mold work from a company with multiple Florida locations.
- Boat or car owners in the Gulf Coast area dealing with mold growth in confined spaces.
- Commercial property managers who need both mold testing and remediation handled by one vendor across multiple Florida markets.
- Homeowners without insurance coverage who need financing options for restoration work.
- Spanish-speaking homeowners who want to communicate in their first language throughout the restoration process.
About this company
Flood Pros USA is a multi-location restoration company headquartered in Bradenton, Florida, operating since 2015. They handle water damage, mold, fire, smoke, and storm restoration for both residential and commercial properties. They also do niche work like mold cleaning for boats and cars. The Cestero family owns the business, and multiple reviews reference their involvement in local schools and community programs.
What stands out is the breadth of services under one roof. They offer mold testing, mold remediation, water extraction, fire cleanup, trauma scene cleaning, and pack-out services. They claim 24/7 emergency response and offer financing for customers without insurance or who prefer not to file a claim. Their about page mentions BBB accreditation and IICRC certification. They also advertise bilingual service in Spanish.
Flood Pros operates eight locations across Florida, from Panama City to Naples. The Bradenton office is at 4320 15th St E. The company appears to be family-run, with owner Joe Cestero and project manager Juan both named repeatedly in reviews. Several reviewers specifically mention the company's donations to local schools and community programs, which is unusual for a restoration company.
4.9 stars across 131 Google reviews is a strong rating. The volume of community-focused reviews from April 2023 suggests the company may have solicited reviews during a community event or sponsorship period, which inflates the count but doesn't invalidate the rating.
Services
Service area
Headquartered in Bradenton, Florida, with offices in Sarasota, Clearwater, Tampa, St. Petersburg, Orlando (Winter Park), Panama City, and Naples. They list service cities including Brandon, Dunedin, Largo, New Port Richey, and Siesta Key. The claimed coverage spans most of coastal Florida, from the Panhandle to Southwest Florida, which is an unusually large footprint.
Review consensus
Juan, the project manager, is praised by name in multiple reviews for being responsive, knowledgeable, and good at explaining the remediation process. Owner Joe is mentioned for hands-on involvement in both service calls and community outreach. Reviewers who describe actual restoration work highlight quick response times, fair pricing, and clean results. Several reviewers mention the company came out within hours. Howard Kahn, a repeat customer, used them twice for flood and mold work and described both experiences positively.
3 found across 131 total reviews at 4.9★. 3 found across 131 total reviews at 4.9 stars. All three were posted on the same day in November 2025. Riccarda Dore, a Local Guide with 27 reviews, reported that an agreed-upon price of $945 was replaced with a $1,900 invoice after work began, calling it a communication failure. Kirkland Leon cited bad communication without details. A third reviewer left a one-star rating with no text. None of these reviews received an owner response.
Two patterns stand out. First, the three negative reviews all landed on the same date, which could indicate a single project or event that went wrong for multiple parties, or coordinated posting. Second, a large wave of five-star reviews in April 2023 emphasizes community involvement and school donations rather than restoration services. This suggests the company actively cultivates its Google presence through community relationships. The absence of owner responses to the November 2025 complaints is also notable given how engaged the company appears elsewhere.
Juan (project manager - praised for responsiveness, knowledge, and clear communication in multiple reviews). Joe (owner - praised for hands-on service, community involvement, and calming stressed customers). Tyler (staff - praised for being knowledgeable and insightful in one review).
Ask for Juan as your project manager if your job involves water damage or mold. Get any pricing agreement in writing before work starts, given the invoice dispute in the negative reviews. If you need mold testing, consider whether you want the same company doing both the testing and the remediation, and request copies of all test reports regardless.
Keep in mind
- Flood Pros does both mold testing and mold remediation. This is a conflict of interest: the same company that tells you whether you have a mold problem also profits from fixing it. Ask for the testing report and consider getting a second opinion from an independent testing firm before approving remediation work.
- All three recent one-star reviews were posted on the same date (November 2025) and cite communication problems. One reviewer alleges the company tried to nearly double an agreed-upon price from $945 to $1,900 after work started. Get written estimates and scope-of-work agreements before authorizing any work.
- The company claims service areas spanning from Panama City to Naples, covering most of coastal Florida. Response times and crew availability may vary significantly depending on how far you are from their nearest office.
- A large cluster of five-star reviews appeared in April 2023, many mentioning community involvement rather than actual restoration services. This does not mean the reviews are fake, but the rating may be influenced by goodwill rather than direct service experience.
- None of the three negative reviews received an owner response, which is notable for a company that otherwise appears engaged with its community.