Provider profile
SERVPRO of Boynton Beach
Provider snapshot
What this listing says
Boynton Beach homeowners dealing with water damage that led to mold, who want one SERVPRO franchise to handle extraction, remediation, and reconstruction under one contract.
Best for
- Boynton Beach and southern Palm Beach County homeowners who need water extraction, mold remediation, or both handled by a single company.
- Property managers and condo associations dealing with multi-unit water damage who need a team that can scale up quickly, including for hurricane response.
- Homeowners who want reconstruction included in the same contract as remediation, avoiding the need to hire a separate contractor for drywall, paint, and flooring.
- Mold situations triggered by AC condensation or humidity rather than a major water event, which this team handles frequently in the south Florida climate.
About this company
SERVPRO of Boynton Beach is a franchise in the national SERVPRO network, owned by Randy and Tina Miller. The Millers run "Team Miller," a multi-state operation with locations in Michigan, Indiana, Illinois, and Florida. This Boynton Beach location handles water damage, mold remediation, fire damage, storm damage, construction, and specialty cleaning for both residential and commercial properties. They hold Florida mold remediation license MRSR2588 and staff IICRC-certified technicians.
The company runs a full water-to-mold-to-rebuild pipeline. They do mold testing and remediation in-house, use containment, HEPA vacuums, air scrubbers, and antimicrobial treatments. They also maintain a flood house training facility at their location, where technicians practice extraction and drying techniques on a simulated flooded structure. Reconstruction is handled internally by Paul Iscaro's team rather than subcontracted out.
Team Miller has been ranked in the top 10 of all SERVPRO franchises for over 20 years and holds Extreme Team status, meaning they deploy nationally for catastrophic events like hurricanes and large commercial losses. The Boynton Beach office covers a 16-city service area across southern Palm Beach County.
With a 4.7-star rating across 112 Google reviews, this location sits solidly above average. The review volume is moderate but consistent, with recent reviews from 2024 through mid-2026 showing steady activity.
Services
Service area
Headquartered at 101 Commerce Road in Boynton Beach, Florida. Their listed service area covers 16 communities in southern Palm Beach County: Boynton Beach, Aberdeen, Gulf Stream, Briny Breezes, Ocean Ridge, Golf, Lake Worth Beach, West Palm Beach, South Palm Beach, Atlantis, Lantana, Greenacres, Palm Springs, Palm Beach, Lake Clarke Shores, and Kenwood Estates. Reviews confirm work in Boynton Beach, West Palm Beach, Boca Raton, and Lake Worth.
Review consensus
Mariana Palencia is the most frequently named staff member, appearing in over a dozen reviews as project manager. Reviewers describe her as responsive, organized, and calming during stressful situations. Luis draws repeat praise as a technician who explains each step and works efficiently. Paul Iscaro, the reconstruction manager, is praised for honesty, quality standards, and willingness to handle last-minute details. Jeff is called out for strong communication and detail orientation on emergency calls. Tiffany Regan helped multiple customers navigate insurance claims. Victor's crew earned praise for keeping homeowners informed throughout multi-day jobs. Response speed is a recurring theme: multiple reviewers report crews arriving within 30-60 minutes of calling, including early mornings and holiday weekends.
3 found across 112 total reviews at 4.7★. Three complaints in the last 18 months involve distinct issues. Shaun Meyers (April 2026) says the crew cut a gas line, covered it with black electrical tape, opened a nearby window, and never disclosed the incident. When the customer sought compensation, the company pointed to contract language that limits liability for damages. The owner responded with a brief apology and a phone number. Kap Singh (March 2026) received a collections notice from an attorney two years after service for a balance the customer says insurance already paid at fair market value. The customer characterizes this as inflated billing. The owner gave a template response. Kathryn Lunte (May 2025) found the 24/7 line dead and was contacted by a personal number advertising another business after inquiring about a free estimate. The owner acknowledged a phone routing issue and asked for more details.
The three negatives are each distinct issues (safety incident, billing dispute, phone system failure) rather than a recurring pattern. All three owner responses follow a similar template: apologize briefly, provide the office phone number, and invite the customer to call. None engage with the specific facts of the complaint. This suggests reputation management rather than substantive issue resolution. On the positive side, the volume and specificity of praise for named staff (Mariana, Luis, Paul, Jeff) is unusually high for a franchise operation, indicating that the Boynton Beach location retains its key people.
Mariana Palencia (project manager — overwhelmingly positive, named in 12+ reviews). Luis (technician — consistently positive, named in 8+ reviews). Paul Iscaro (reconstruction manager — positive, named in 6+ reviews). Jeff (field technician — positive, praised for communication). Tiffany Regan (insurance coordinator — positive). Victor (crew lead — positive). Christian (technician — positive). Jeremy (technician — positive). Ernie Santiago (technician — positive). Heibi (field supervisor — positive). Anthony Lepore (site supervisor — positive). Frank (hurricane response — positive). Robert (technician — positive).
Ask for Mariana as your project manager if the job involves mold or water damage. Read the contract's liability clause before signing, especially the section on damages caused during work. Get your insurance company's written confirmation of the final settlement amount before closing out the job to avoid surprise bills later.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the company deciding you have a mold problem is the same company that profits from fixing it. Consider getting an independent mold assessment before committing to remediation.
- One reviewer reported the crew cut a gas line during work and attempted to conceal it with electrical tape. The company's contract reportedly limits liability for damages they cause. Read the contract carefully before signing.
- A billing dispute surfaced two years after service, with the company sending an attorney to collect a balance the customer's insurance said was already paid at fair market value. Clarify final billing and insurance settlement terms in writing before work begins.
- One reviewer found the 24/7 phone line dead and was contacted by a different business after inquiring about a free estimate. The owner acknowledged a phone system issue. Confirm you reach the actual Boynton Beach office when calling after hours.
- This is a franchise operation. While Team Miller owns the location, field staff rotate, and your experience depends on which project manager and crew are assigned.