Provider profile
Clean Air Xperts Inc.
Provider snapshot
What this listing says
Boynton Beach and West Palm Beach homeowners who want the owner on-site handling mold and water damage, with direct insurance billing.
Best for
- Boynton Beach, West Palm Beach, and Boca Raton homeowners dealing with mold or water damage who want the company owner directly managing their job.
- Condo owners and absentee landlords in South Florida who need someone to coordinate with insurance adjusters and handle claims paperwork remotely.
About this company
Clean Air Xperts operates out of Boynton Beach as an owner-run restoration company. Jay Pastorius, the owner, answers the phone, shows up on-site, and manages jobs personally. The company handles mold remediation, mold testing, water damage restoration, fire damage restoration, odor removal, air duct cleaning, and general contracting for both residential and commercial properties across Palm Beach County.
The website states they follow IICRC S520 guidelines for mold remediation. They run a 24-hour emergency service and bill insurance companies directly, which multiple reviewers confirm. One project write-up on their site describes setting containment and performing flood cuts to dry a unit in four days after a previous company left standing water for two days.
The company claims over three decades in the restoration industry and won the 2017 Angie's List Super Service Award. Jay runs a small operation where he coordinates subcontractors for HVAC, dry cleaning, and other ancillary work as needed.
Services
Service area
Headquartered in Boynton Beach, FL. The website lists service areas including West Palm Beach, Boca Raton, Delray Beach, Jupiter, Palm Beach Gardens, Palm City, Stuart, and Wellington. That range stretches roughly 60 miles along the coast, which is broad for what appears to be a small owner-operated crew.
Review consensus
Jay Pastorius dominates the positive reviews. Reviewers describe him answering calls personally, arriving the same day, and staying involved through completion. Jonathan Whittaker noted Jay told him he did not need remediation and saved him money. Nicholas Farina highlighted Monica for coordinating insurance claims and keeping him updated at every step. Michael Sameson praised Shawn Boyd, the operations manager, for attentiveness during a building issue. Kelsey Kempler also named Shawn for starting remediation immediately to limit damage. Multiple reviewers mention direct insurance billing as a major convenience, and several describe after-hours and holiday responsiveness.
0 found across 27 total reviews at 4.8★. No negative reviews in the last 18 months. Across 27 total reviews at 4.8 stars, there are no 1-star, 2-star, or 3-star reviews in the recent window to analyze.
The absence of recent negatives combined with the company's review incentive program (up to $50 in gift cards for posting on four platforms) makes it difficult to assess complaint patterns. The review volume is also low for a company claiming 30+ years in business, which may reflect a small operation rather than widespread dissatisfaction.
Jay Pastorius (owner — praised repeatedly for personal involvement, responsiveness, and honesty). Monica (coordinator — praised for insurance claim management and communication). Shawn Boyd (operations manager — praised for attentiveness and fast remediation starts). Lamar (technician — praised for kindness and personal attention in testimonials).
Ask for Jay directly. Reviewers consistently describe an owner who shows up, answers his phone after hours, and once told a customer they did not need remediation at all. Get an independent mold test before signing a remediation contract, since the company does both testing and remediation.
Keep in mind
- Clean Air Xperts does both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Consider getting an independent test before signing a remediation contract.
- The company's testimonials page offers up to $50 in gift cards for leaving reviews across four platforms. This incentive structure means some positive reviews may reflect the reward rather than organic sentiment.
- With only 27 Google reviews accumulated over several years, the sample size is small. A 4.8-star rating on 27 reviews carries less statistical weight than the same rating on 150.
- The website still promotes coronavirus fumigation services, which suggests site content is not regularly updated. Confirm current service availability and methods before booking.