Provider profile
Emergency & Mold Specialists
Provider snapshot
What this listing says
Southwest Florida homeowners in Bonita Springs, Fort Myers, or Naples dealing with water damage or mold who want a family-owned restoration company that also holds a general contractor license for rebuild work.
Best for
- Bonita Springs, Fort Myers, Naples, and Cape Coral homeowners who need mold remediation with reconstruction handled by the same company.
- Property owners dealing with water emergencies who need same-day extraction and structural drying, especially after storms or pipe bursts.
- Condo associations or commercial property managers in Southwest Florida who need a single contractor to manage multi-phase restoration projects.
- Homeowners filing insurance claims who want a company that handles carrier documentation and communicates directly with the adjuster.
About this company
Emergency & Mold Specialists is a family-owned restoration company based in Bonita Springs, Florida, serving the broader Southwest Florida corridor from Port Charlotte to Naples. They hold both a Florida mold remediation license (#MRSR3) and a general contractor license (CGC1524792), which means they can handle the full cycle from water extraction through mold removal to reconstruction under one roof. Their sister company, Emergency Constructions, handles the rebuild side.
The general contractor license is the standout differentiator here. Most mold remediation companies stop at removal and leave you to find a separate contractor for drywall, trim, and finishes. EMS can take a water-damaged property from emergency extraction through structural drying, mold remediation, and full reconstruction. Their website mentions HEPA filtration, antimicrobial treatments, containment, dehumidification, air scrubbers, and hydroxyl generators as part of their remediation process. They also offer thermal inspections and water leak detection.
The company claims over 15 years of community involvement in Southwest Florida. They are members of the Indoor Air Quality Association (IAQA) and display IICRC and ACAC logos on their site. Multiple long-term reviewers mention working with them across several projects and hurricane recovery, including one reviewer who reported seven projects over roughly 15 years.
4.9 stars across 36 Google reviews is a strong rating, though the review count is still modest. Zero negative reviews in the last 18 months. The praise pattern is consistent: fast emergency response (one reviewer reported a 45-minute arrival), clear communication, and a willingness to explain findings during inspections.
Services
Service area
Headquartered in Bonita Springs, Florida. They list Fort Myers, Naples, Cape Coral, Estero, Bonita Springs, Port Charlotte, and Venice as named service areas, all within Southwest Florida. The spread from Port Charlotte to Naples covers roughly 80 miles of coastline, which is wide but plausible for a company offering 24/7 emergency services.
Review consensus
Mick Peterson draws the most mentions across reviews, praised for on-site responsiveness, hands-on inspections, and clear explanations during walkthroughs. Peter Wasmer reported Mick and his team arrived within 45 minutes of the first call. Stacey is praised for coordination, quick action, and managing stressful situations calmly. Tommy drew praise from Kellie McSwain for being knowledgeable and available, taking time to explain the process. Sky earned multiple positive mentions for customer service warmth and attentiveness. Mr. Dence was singled out by Zarela Graves as a detail-oriented project manager who gave a fair, detailed proposal. Long-term clients like garry lakin (seven projects over 15 years) and M McGinn confirm consistent quality across large and small jobs. Several reviewers specifically cite communication as a strength.
0 found across 36 total reviews at 4.9★. No 1-star reviews found. The only complaint came from a 4-star review by JDD (February 2026), who was satisfied with the work but disappointed that trim molding removed in bathrooms and the laundry room was not replaced. This is a one-off mention, not a pattern, but worth asking about since restoration jobs commonly involve removing baseboards and trim.
Three 5-star reviews praising Sky were all posted on the same date (October 25, 2025) by single-review accounts. This clustering is unusual and could reflect a coordinated effort to build reviews. The praise reads authentically but the timing and reviewer profiles are worth noting. Separately, one reviewer named Tommy Dence left a 5-star review praising Mick, and a different reviewer (Kellie McSwain) praised someone named Tommy from EMS. This may be the same person, meaning an employee may have left a review for the company.
Mick Peterson (owner/operator — praised repeatedly for fast response, careful inspections, and clear communication). Stacey (coordinator/operations — praised for managing logistics and keeping clients informed). Tommy (field technician — praised for knowledge and availability). Sky (customer service/call rep — praised for helpfulness and warmth). Mr. Dence (project manager — praised for detailed estimates and attention to detail).
With zero negative reviews in the last 18 months and consistent praise for Mick and Stacey, EMS appears to run a tight operation for Southwest Florida restoration work. Ask for Mick or Tommy on field visits. Get the scope of work in writing, especially what gets replaced after demolition, since trim replacement was the one complaint that surfaced.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The company that finds the mold has a financial incentive to find more of it. Ask whether they use an independent third-party lab for testing, or request your own independent assessment before agreeing to remediation.
- One 4-star reviewer noted that trim molding was removed during the job but never replaced. If your project involves removal of baseboards, crown molding, or other trim, confirm in writing whether replacement is included in the scope of work.
- 36 reviews over what appears to be several years of operation is a relatively small sample. The 4.9 rating is strong but based on limited volume.
- Their service area spans from Port Charlotte to Naples, covering a wide stretch of Southwest Florida. Confirm response times for locations farther from their Bonita Springs base.