Provider profile
Aeret Restoration
Provider snapshot
What this listing says
Southwest Florida homeowners with luxury or high-value properties needing mold remediation from a restoration firm that owns its own drying fleet and handles insurance coordination end to end.
Best for
- Homeowners in Naples, Bonita Springs, Fort Myers, or Marco Island dealing with water damage or mold in a high-value property.
- Owners of second homes in SWFL who discovered mold growth after being away — Aeret specifically addresses the absentee-owner scenario on their website.
- Anyone who wants a single company to handle mitigation, mold remediation, and reconstruction rather than coordinating multiple contractors.
- Commercial property managers or HOAs needing a restoration partner with documented insurance coordination and portfolio programs.
- Homeowners dealing with a post-hurricane water or mold issue who need 24/7 emergency dispatch.
About this company
Aeret Restoration is a full-service restoration company based in Bonita Springs, Florida, focused on luxury residential and commercial properties across Southwest Florida. They handle water damage, mold remediation, fire and smoke restoration, hurricane response, and reconstruction — which means they can take a project from emergency mitigation through the finished rebuild under one contract.
What stands out is their equipment ownership. Aeret operates a GPS-tracked fleet of branded dehumidifiers and air movers staged across the region, rather than renting from a national supplier. Their mold work follows the IICRC S520 standard with engineered containment under negative air pressure and HEPA filtration. They also run hydroxyl and ozone treatments for deodorization, and they do thermal imaging and moisture mapping before staging any drying equipment. For mold specifically, they call out a scenario common in SWFL: second homes closed up for weeks with the AC turned down, where small water events go unnoticed and turn into mold.
The company was founded in 2017 by Ken Brown, who has roughly 30 years in restoration and construction. His son Kenny Brown serves as VP and shows up in reviews personally coordinating projects. They claim 3,500+ completed projects and hold both an IICRC firm certification and a Florida general contractor license. They also run two branded programs — CARE for portfolio clients and SAFEGUARD for pre-storm protection — which signals they are pursuing recurring commercial relationships, not just one-off calls.
A 4.9-star rating across 69 Google reviews is notable. That volume is modest, but the rating is nearly unblemished. Multiple reviewers describe the company arriving within hours on weekends and holidays, and several mention Aeret fixing problems left by other restoration companies.
Services
Service area
Aeret is headquartered in Bonita Springs, Florida. They serve Naples, Marco Island, Bonita Springs, Estero, Fort Myers, Cape Coral, and Sarasota. The core of their work appears concentrated in the Naples-to-Fort Myers corridor, with Sarasota at the northern edge of their claimed range — roughly 70 miles from their base.
Review consensus
Alex is the most frequently named technician, praised across at least four reviews for mold remediation work, responsiveness, and leaving homes in clean condition. Zach (also written as Zac or Zack) appears in multiple reviews as the project coordinator who keeps things organized and communicates well. Kenny Brown shows up personally on projects, with reviewers noting he coordinates complex multi-phase restorations and responds on weekends. Charlie Smyth is praised in two reviews for guiding homeowners through mold decisions and following up even while on vacation. Several reviewers specifically mention Aeret arriving within hours on evenings and weekends, and two reviewers note that Aeret successfully fixed problems left behind by a different restoration company.
1 found across 69 total reviews at 4.9★. The single complaint describes a prospective customer who contacted Charlie multiple times for a restoration estimate and received no callbacks. The website contact form also was not functioning. The owner's response apologized but addressed the reviewer by the wrong first name, suggesting a generic or misapplied template. This is a one-off communication failure, not a pattern — but it stands out against an otherwise strong review record.
The owner response to the single negative review addressed the customer by the wrong name ('Daniel' instead of 'Rohan'). With only one negative in the dataset, there is no pattern to assess for response quality — but the name mismatch suggests the response was not carefully personalized.
Alex (technician/project lead — praised across 4+ reviews for mold work, responsiveness, and clean job sites). Zach/Zac/Zack Licursi (project coordinator/business growth manager — praised in 4+ reviews for organization and communication). Kenny Brown (VP — praised in 3+ reviews for personal involvement and weekend responsiveness). Charlie/Charley Smyth (sales/estimator — praised in 2 reviews for guiding mold decisions and follow-through; named in 1 negative for unreturned calls). Marcos (technician — praised in 1 review for quality work). Mike (technician — praised in 1 review). Hans (technician — praised in 2 reviews). Chris (technician — praised in 1 review). Leo (technician — praised in 1 review). Valentina (technician — praised in 1 review).
Ask for Alex or Zach by name — they draw the most consistent praise. If you are reaching out for the first time, call rather than using the website form, and confirm your point of contact will follow up within a stated timeframe. The company's track record is strong, but the one negative shows that initial inquiries can fall through the cracks.
Keep in mind
- Aeret does both mold testing and mold remediation. That is a conflict of interest — the company assessing your mold problem also profits from the remediation work. Consider getting an independent mold assessment before committing to their remediation scope.
- One reviewer tried to reach Charlie for an estimate multiple times and never got a callback, and the website contact form was not working. The owner's response to that review addressed the wrong customer name, which suggests the reply may have been templated.
- Their service area spans from Sarasota to Marco Island — roughly 120 miles of coastline. Response times at the edges of that range may differ from the 60-minute promise near their Bonita Springs base.
- With 69 reviews over 9 years, the review volume is relatively low for a company claiming 3,500+ projects. Most of their reputation signal comes from a small fraction of their client base.