Provider profile
Express Emergency Services
Provider snapshot
What this listing says
Boca Raton and Palm Beach County homeowners dealing with storm flooding or water damage who want same-day response and a bilingual crew that handles mold remediation in-house.
Best for
- Boca Raton and Palm Beach County residents facing water damage from storms, pipe bursts, or flooding who need same-day response.
- Homeowners who want one company to handle water extraction, drying, and the full rebuild including drywall and flooring.
- Spanish-speaking property owners looking for a bilingual restoration crew in the Boca Raton area.
- Landlords and small business owners in Broward or Palm Beach County dealing with tenant-reported water or mold damage.
- Condo owners needing fire and smoke damage cleanup with emergency board-up service.
About this company
Express Emergency Services is a Boca Raton-based restoration company that handles water damage, fire and smoke damage, mold testing, mold remediation, and trauma cleanup for homes and businesses across South Florida. They do both the testing and the removal, which means the same company that finds mold is the one billing you to fix it.
Their website lists specific equipment: moisture meters, thermographic cameras, industrial dehumidifiers, commercial air movers, and water extractors. They also mention antimicrobial treatments during mold work. Crews handle everything from emergency board-up to drywall and flooring restoration, so they position themselves as a start-to-finish operation rather than referring out the rebuild.
The company has operated since 2012 and describes itself as locally owned. The owner claims twenty-five years of experience in emergency and property damage restoration. Multiple Spanish-language reviews confirm the crew serves Boca Raton's bilingual community. They work directly with insurance companies and offer free inspections.
A 5.0 rating across 97 Google reviews is unusually high. Nearly every review mentions fast response times and transparent pricing. That said, the volume is modest enough that the rating could shift quickly with a few negative experiences.
Services
Service area
Headquartered in Boca Raton, FL. Lists service pages for cities across Palm Beach County, Broward County, Miami-Dade County, Hillsborough County, and Pinellas County. Most reviews reference Boca Raton and surrounding Palm Beach County cities. The Tampa Bay coverage (Hillsborough and Pinellas counties) is roughly 280 miles from their office — confirm response time and crew availability before booking from outside the tri-county South Florida area.
Review consensus
Fast response time is the dominant theme — reviewers consistently describe crews arriving the same day, often within hours. Tony drew praise from Pascal Lehner and Michael Gongora for speed and execution on water damage and mold jobs. Frank was called out by Samuel Fernandez and valery lopez for being friendly during burst-pipe work. Linda led a mold remediation crew that Jhoan Quero praised for confidence and transparent pricing. Maria handled mold remediation for Prietta Turnquest, who noted the crew showed up on time. Victoria helped Carlos David Alonso de la Llera during Boca Raton flooding. Mike responded quickly to water damage for Diego Rosario. Multiple reviewers specifically mentioned transparent pricing and no surprise charges. Several Spanish-language reviews confirm the company communicates well with bilingual customers.
1 found across 97 total reviews at 5★. One reviewer (Isaiah Moriairity, June 2026) hired Express Emergency for a residential project. Moshe was the point of contact and brought in Jaime from JO Brothers Construction and Restoration, telling the reviewer they were "one and the same." After paying a $2,500 deposit, the scope and pricing changed — roughly 50% higher than what was originally discussed. No work was completed, and the deposit became disputed. The reviewer is a Local Guide with 18 reviews, lending credibility. The owner's response did not address any specifics of the complaint.
The positive reviews share strikingly similar language — many use phrases like "transparent pricing," "no surprises," and "thank you so much for your service" in nearly identical constructions. Several come from accounts with very few reviews. This does not prove anything, but the linguistic uniformity is worth noting. The single owner response to a negative review was a template non-response that did not engage with the complaint at all, suggesting reputation management is not handled with the same attention as field operations.
Moshe (project coordinator — positive in website testimonial, central to 1-star deposit dispute). Tony (field crew — praised for speed and mold/water work by Pascal Lehner and Michael Gongora). Frank (field crew — praised as friendly by Samuel Fernandez and valery lopez). Linda (crew lead — praised for confident mold remediation leadership by Jhoan Quero). Maria (mold remediation — praised by Prietta Turnquest). Mike (field crew — praised for quick water damage response by Diego Rosario). Victoria (field crew — praised for flooding response by Carlos David Alonso de la Llera). Paul and James (team — praised in website testimonial by Jess V).
Ask for Tony or Frank if you need water damage handled fast — reviewers consistently praise their speed and clear communication. Get every scope item, price, and deposit term in writing before paying, especially if a subcontractor is involved. Request an independent mold test before agreeing to remediation from the same company.
Keep in mind
- They do both mold testing and mold remediation. The company that tells you there is a problem is the same company that profits from fixing it. Consider getting an independent mold test before committing to remediation.
- One reviewer reported that Moshe brought in a separate company (JO Brothers Construction) as a subcontractor without making the arrangement clear upfront. A $2,500 deposit was paid, the scope and price changed by roughly 50%, and the deposit became disputed. Get the name of who will actually do the work in writing before paying anything.
- The owner's response to that 1-star review was a generic thank-you that did not address the deposit, the subcontractor, or the scope change — a missed opportunity to demonstrate accountability.
- They claim service coverage across five counties from Tampa to Miami — roughly 280 miles. Their headquarters is in Boca Raton. Confirm actual response time if you are outside Palm Beach or Broward County.
- The website mentions roofing services in the footer but provides no detail elsewhere. Do not assume roofing capability without asking.