Provider profile
PuroClean of Aventura
Provider snapshot
What this listing says
Aventura and Sunny Isles Beach condo owners dealing with water intrusion or mold who want a bilingual restoration franchise with a 5.0-star Google rating across 144 reviews.
Best for
- Condo owners in Aventura, Sunny Isles Beach, or North Miami Beach facing water damage or mold after a leak or pipe burst
- Property managers overseeing multiple units who need a single vendor for water mitigation, mold work, and insurance coordination
- Spanish-speaking homeowners who want to communicate directly with the crew and office staff in their language
- Situations where insurance is covering the work and you want a company that handles carrier billing directly
- Commercial properties needing a restoration partner with a preferred customer agreement and priority service during storms
About this company
PuroClean of Aventura is a franchise location of the national PuroClean brand, headquartered on NE 30th Avenue in Aventura. They handle water damage, mold, fire and smoke restoration, biohazard cleanup, and reconstruction for both residential and commercial properties across northeast Miami-Dade County. The franchise also operates locations in Davie, Downtown Miami, and East Orlando under the same ownership.
Ricardo Herdan and David Shiffman own and run the operation. Their backgrounds are in retail banking, technology, construction, and general contracting — not restoration industry lifers, but they hold IICRC and Florida mold remediation and assessor licenses (MRSS3391 and MRSA3281). The team is bilingual in English and Spanish, and they advertise a 2-hour response window with a 1-4-8 escalation scheme. For losses over $1 million, they collaborate with Signal Restoration Services through the PuroClean national network.
The company works directly with insurance carriers including Allstate, Citizens, StateFarm, Travelers, Liberty Mutual, Heritage, and Security First. They offer free inspections to assess whether a claim is necessary and handle direct billing to insurers.
A 5.0-star rating on Google with 144 reviews is genuinely rare. Most restoration companies with that volume sit between 4.5 and 4.8. The volume skews toward short, positive endorsements, but several detailed reviews describe specific mold and water damage projects handled well — including condo situations with multi-unit coordination.
Services
Service area
Headquartered in Aventura, Florida. Lists 16 service areas across northeast Miami-Dade County: Aventura, Bal Harbour, Bay Harbor Islands, Fisher Island, Golden Beach, Indian Creek Village, Ives Estates, Miami, Miami Beach, Miami Shores, North Bay Village, North Miami, North Miami Beach, Ojus, Sunny Isles Beach, and Surfside. The same ownership group also operates PuroClean locations in Davie, Downtown Miami, and East Orlando.
Review consensus
Speed of response is the most consistent theme — multiple reviewers describe arrival within minutes of calling. Ricardo gets named for owner-level involvement and coordination. Omri draws praise for hands-on remediation work and detailed explanations during the initial assessment. Shay Hughs-Courtois is highlighted for coordinating between property management, unit owners, and insurance companies on condo jobs. Didimo is named alongside Ricardo and the field team for quality remediation work. Several reviewers specifically praise the team's handling of multi-unit condo situations where water damage crossed between units. Communication during the process — keeping clients informed at each step — comes up repeatedly.
0 found across 144 total reviews at 5.0★. No negative reviews (1-3 star) found in the last 18 months across 144 total reviews at 5.0 stars. The only non-5-star review in the data is a single 4-star review from David Konsens (November 2024) praising the work but offering no specific criticism. Without negative reviews to analyze, there are no complaint patterns to report.
The absence of any negative reviews across 144 total is itself a pattern worth noting. Most restoration companies — even excellent ones — accumulate occasional 1-star reviews from billing disputes, timeline delays, or miscommunication. A few possibilities: the franchise actively manages its review profile, the Aventura condo market generates a clientele less likely to leave negative reviews, or the company genuinely resolves issues before they reach Google. The high proportion of reviews with no text or very short text (just a star rating) is consistent with review solicitation, which is common and not inherently problematic.
Ricardo (owner — positive, praised for involvement and coordination). Omri (field technician — positive, praised for detailed explanations and water remediation quality). Shay Hughs-Courtois (coordinator — positive, praised for managing property management, owner, and insurance coordination). Didimo (technician — positive, named alongside Ricardo for remediation work quality). David (co-owner/business development — positive, praised for professionalism). Alejandro (technician — positive, praised for professionalism and knowledge). David Bermudez (business development representative — listed on website, originally from Venezuela). Jose Guzman (business development representative — listed on website). William Gambino (team member — listed on website, originally from Cuba).
Ask for Ricardo or Omri by name if your job involves mold or water damage in a condo — they are the staff most frequently praised for hands-on work. Get an independent mold test before accepting their remediation scope, since they do both testing and remediation. Confirm your specific address falls within their core Aventura/Sunny Isles/North Miami response zone rather than a peripheral service area.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the same company that tells you whether you have a problem also profits from fixing it. Get an independent mold assessment before committing to remediation work.
- This is a franchise operation, not an independent local company. Standards and staffing come partly from the national PuroClean system. The owners run multiple franchise territories (Aventura, Davie, Downtown Miami, East Orlando), which means attention may be spread across locations.
- A perfect 5.0 rating with 144 reviews and zero negatives in 18 months is unusual. Many of the reviews are short with no detail. A few reviewers have very low review counts. This does not mean the reviews are fake, but it does mean you should ask for references from recent mold-specific jobs rather than relying solely on the Google score.
- Their website claims service across 16 cities in northeast Miami-Dade. Confirm response time for your specific location, especially if you are in a peripheral area like Fisher Island or Miami Shores.
- They list a motto of '99% = 0' — meaning they aim for total satisfaction. That is a marketing claim, not a service guarantee. Ask what happens if you are not satisfied with the remediation results.