Provider profile
SERVPRO of Apopka-Wekiva
Provider snapshot
What this listing says
Apopka and northwest Orlando homeowners who need water damage or mold remediation from a franchise with 35+ years of owner experience, IICRC-trained crews, and in-house construction to handle the rebuild.
Best for
- Apopka, Wekiva Springs, and northwest Orlando homeowners with water damage who need same-day extraction and structural drying from an IICRC-trained crew.
- Property managers and commercial facilities in the greater Orlando area who want a pre-staged emergency response plan through the ERP program.
- Homeowners facing mold after water damage who want the remediation and reconstruction handled by the same company under one general contractor license.
- Families with health concerns about mold who want the franchise owner to personally assess the property before committing to remediation work.
About this company
SERVPRO of Apopka-Wekiva is a restoration franchise based in Apopka, FL serving the northwest Orlando metro. Owner Scott Tracy has been in the restoration industry for over 35 years and started out working on a production truck. General Manager Shannon Perez has worked with Tracy for over 25 years, starting as an office administrator. The franchise holds Florida Mold Remediation license MRSR868 and General Contractor license CBC1258985, meaning they handle mold work and the rebuild under one roof.
The equipment list on their website is more specific than most SERVPRO franchises. They name Dryvex standalone dehumidifiers, truck-mounted water extractors, inject dry systems for wall cavity and hardwood floor drying, desiccant and low-grain dehumidifiers, thermal cameras, and moisture sensors. Their mold page describes containment, HEPA vacuums, air scrubbers, and antimicrobial treatments. They staff IICRC-trained Applied Microbial Remedial Technicians. They also run an Emergency Response Profile (ERP) program that pre-stages information for commercial clients before emergencies happen.
Tracy and Perez have built a stable operation. The franchise responded during Hurricane Irma in 2017 using pre-stocked storm trailers and keeps stand-alone power generators on every job site. They are members of the Apopka Chamber of Commerce, Better Business Bureau, and Central Florida Hotel and Lodging Association.
The 4.9-star Google rating across 80 reviews with zero negatives in the last 18 months is a strong signal. AJ alone appears in roughly a dozen reviews spanning multiple years, suggesting consistent crew retention. Scott Tracy personally handles mold assessments and inspections according to several reviewers, which is unusual for a franchise owner at this tenure level.
Services
Service area
Based at 2755 Border Lake Rd, Suite 102, Apopka, FL 32703. Serves Orlando, Apopka, Wekiva Springs, Lockhart, Forest City, South Apopka, Tangerine, Zellwood, and Eatonville. This is a focused northwest Orlando metro footprint, roughly 20 miles across, which is a reasonable range for a single franchise operation.
Review consensus
AJ is the most frequently named employee, appearing in roughly a dozen reviews from 2023 through 2026. Reviewers consistently describe him arriving quickly, setting up drying equipment, and returning daily to check moisture levels. Jonathan V draws similar praise across multiple reviews for water mitigation work, with reviewers noting he explained every step of the process. Felipe Frezza (Production Manager) gets strong marks for same-day response to water heater leaks and water softener failures, with reviewers specifically praising his patience and detailed explanations. Scott Tracy draws praise for honest, no-pressure mold assessments where he told homeowners when mold likelihood was low and suggested alternatives. Marty Hoffman handled after-hours calls and coordinated complex jobs involving mold and asbestos. Agustin Santos earned standout praise for construction repair quality, with one reviewer saying he went above and beyond on finish work. Shannon Perez was named for fielding after-hours calls and being available throughout the process.
0 found across 80 total reviews at 4.9★. No negative reviews (3 stars or below) exist in the last 18 months. Across all 80 reviews, the dataset contains zero complaints to analyze.
Crew continuity is the standout pattern. AJ, Jonathan V, and Caleb appear across reviews spanning years, not months. This is unusual in restoration, where field crews tend to turn over. Multiple reviewers describe after-hours and weekend responses, including a 4am pipe burst and a Sunday fire response. The franchise appears to genuinely staff 24/7 rather than just advertising it. Scott Tracy doing personal mold assessments and home inspections despite 35 years of ownership suggests hands-on management rather than absentee franchise operation.
AJ (field technician — positive, most-named employee, praised for water extraction, equipment setup, and daily follow-up across dozens of jobs). Jonathan V (field technician — positive, praised for water mitigation, explanations, and professionalism). Felipe Frezza (Production Manager — positive, praised for same-day response, patience, and detailed damage assessments). Scott Tracy (franchise owner — positive, praised for honest mold assessments, personal inspections, and transparency). Marty Hoffman (coordinator — positive, praised for after-hours availability and managing complex mold/asbestos jobs). Shannon Perez (General Manager — positive, praised for after-hours phone support). Agustin Santos (construction/repair — positive, praised for repair quality and attention to detail). Hunter (field technician — positive, named alongside AJ and Felipe for professionalism). Caleb (field technician — positive, praised for daily moisture checks and water extraction). Lenny (field technician — positive, praised for diligence and communication). Zack (field technician — positive, named alongside AJ). Kyle (field technician — positive, praised for ensuring walls were dry before sign-off). MJ (coordinator — positive, praised for reassurance and knowledge). Sandy (team member — positive, praised for service). Hector (field technician — positive, praised for dedicated work). Andres (field technician — positive, praised for insurance coordination and transparency). Kevin (field technician — positive, praised for cleanup quality). Nikki (contents/packout — positive, praised for careful handling of belongings). Eddie (contents/packout — positive, praised alongside Nikki). Michael Johnson (coordinator — positive, praised for coordinating mold and asbestos cleanup). Rudy (field technician — positive, named for mold removal work). Max (field technician — positive, named for mitigation work). Tom (cleaning technician — positive, praised for carpet cleaning). Toby (field technician — positive, named for after-hours response). Austin (field technician — positive, named alongside AJ for quick setup).
Ask for AJ or Jonathan V for water damage mitigation work. If you need a mold assessment, request that Scott Tracy handle it personally since reviewers consistently describe him as straightforward and willing to tell you when remediation is unnecessary. With zero negatives and strong crew retention, the main risk is that you have no adversarial data to judge worst-case performance. Get a written scope and estimate before work begins.
Keep in mind
- This is a SERVPRO franchise, which means the national brand sets training standards and marketing, but the local franchise operates independently. Quality depends on Scott Tracy's team, not the SERVPRO brand overall.
- 80 reviews with zero negatives sounds perfect, but it also means there is no adversarial data to judge how this team handles disputes, delays, or cost overruns. Ask for references from jobs that had complications.
- Their website claims service across Orlando, Apopka, Wekiva Springs, Lockhart, Forest City, South Apopka, Tangerine, Zellwood, and Eatonville. That is a manageable geographic footprint, but confirm response time for your specific location.
- Several reviewers mention Scott personally doing inspections and assessments. If his direct involvement matters to you, confirm at booking whether Scott or another team member will handle your job.