Provider profile
Protective Solutions
Provider snapshot
What this listing says
Central Florida homeowners in Orange, Seminole, or Osceola counties dealing with mold after water damage, especially those who want a family-owned crew with 30+ years in the Orlando market.
Best for
- Orlando-area homeowners who discover mold after a water leak or flood and want a single company to handle extraction, drying, and remediation.
- Homeowners dealing with mold in HVAC systems or air handlers — a recurring theme in their reviews and a clear specialty.
- Buyers or sellers in real estate transactions needing mold inspection reports with lab results and thermal imaging documentation.
- Anyone needing emergency water damage response in Central Florida with direct-to-insurance billing.
About this company
Protective Solutions is a family-owned restoration company based in Apopka, Florida, serving the greater Orlando metro area. Owner Thomas Costa, who holds an Environmental Hygienist designation, has run the operation for over 30 years. The company handles mold testing, remediation, water damage restoration, and duct cleaning across five Central Florida counties.
Their equipment list is worth noting: truck-mounted water extractors, large dehumidifiers, negative air machines, ozone machines, and thermal imaging cameras. They send samples to an independent accredited lab for analysis and deliver reports with photos and recommendations. They also offer a return-at-no-cost policy if contaminants are not fully removed.
Costa wrote a book called "Protective Solutions To Mold," which signals deep personal investment in the trade. The company has two offices — the main location in Apopka and a satellite in Daytona Beach — and claims less than one hour response times for emergencies. They bill insurance directly.
4.7 stars across 92 Google reviews with no negative reviews in the past 18 months is a strong record. The volume is moderate, but the consistency is notable — nearly every review is 5 stars.
Services
Service area
Headquartered in Apopka, Florida with a second office in Daytona Beach. Serves Orange County (Orlando, Winter Park, Maitland, Windermere, Winter Garden, Avalon Park), Seminole County (Altamonte Springs, Longwood, Lake Mary, Sanford, Oviedo), Osceola County (Kissimmee, St. Cloud, Poinciana), Volusia County (Daytona Beach, Ormond Beach, New Smyrna Beach), and Lake County (Clermont, Mt. Dora, Eustis). Five counties is a broad footprint — confirm response times for locations outside the Orlando core.
Review consensus
George is the most frequently named technician, appearing in at least 10 reviews for his communication, politeness, and thoroughness during duct cleaning and remediation jobs. Bonnie, the office manager, gets repeated praise for handling paperwork, HOA documentation, and insurance coordination. Phillip is named by multiple reviewers for honest initial assessments and practical advice, including recommending dehumidifier sizes. Reviewers consistently highlight the crew arriving on time, covering furniture during work, and leaving homes cleaner than they found them. Several reviewers note that Protective Solutions found solutions other companies missed — keeping countertops in place during kitchen restoration, or identifying mold others overlooked in AC systems.
0 found across 92 total reviews at 4.7★. No 1-star reviews found in the last 18 months. Across 92 total reviews at 4.7 stars, recent feedback is uniformly positive.
A significant portion of reviews mention HVAC and duct cleaning rather than traditional mold remediation. This suggests Protective Solutions has built a steady revenue stream from maintenance-style duct and air handler cleaning, which brings customers back annually. Reviewer Corey Graham specifically notes using them "for two years now." This recurring-service model likely contributes to the high review count and consistent ratings — satisfied duct cleaning customers are easier to convert into reviewers than one-time remediation clients.
George (technician — praised in 10+ reviews for communication and thoroughness). Bonnie (office manager — praised for documentation, insurance coordination, and warmth). Phillip/Philip (inspector/evaluator — praised for honest assessments and practical advice). Tom Costa (owner — praised for knowledge, honesty, and personal involvement). Theo (crew member — praised alongside George for remediation work). Augustine (crew member — praised for punctuality and friendliness). Nick (crew member — praised for politeness and cleanup). Omar (crew member — praised for quality work). Edward (crew member — praised for vent work). Travis (crew member — praised for expertise). Dave (crew member — praised for politeness).
This is a well-established family operation with a deep bench of named, praised technicians. Ask for George if you want the most reviewed crew lead. Get an independent mold test before their remediation work to address the conflict of interest, and confirm your location is within their core service radius rather than at the edge of their five-county claim.
Keep in mind
- Protective Solutions does both mold testing and mold remediation. That means the same company diagnosing the problem also profits from fixing it. Consider getting an independent test before or after their work.
- Their claimed service area spans five counties from Clermont to Daytona Beach. Ask whether your location falls within their regular service zone or if it requires additional travel charges.
- The website shows signs of spam content injection, which suggests it has not been actively maintained or secured. This does not reflect on their field work, but it is worth noting.
- Their website mentions both residential and commercial service, but Google categorizes them as a water damage restoration service. Confirm mold remediation scope and pricing before assuming it mirrors their water damage process.