Provider profile
SERVPRO of Altamonte Springs/Longwood
Provider snapshot
What this listing says
Altamonte Springs and Longwood homeowners dealing with water-triggered mold who want a bilingual SERVPRO franchise with a large, named field crew and 24/7 emergency response.
Best for
- Altamonte Springs, Longwood, and Seminole County homeowners who need mold remediation triggered by water damage from pipe bursts or storms.
- Spanish-speaking households who want to communicate directly with the crew and office staff in their language.
- Property owners dealing with a combined water damage and mold situation who want one company to handle extraction, remediation, and reconstruction.
- Commercial property managers in Central Florida who need a restoration company that can scale crews for multi-unit flood events.
- Homeowners who need contents packout and secure storage during remediation work.
About this company
SERVPRO of Altamonte Springs/Longwood is a locally owned SERVPRO franchise based on North State Road 434 in Altamonte Springs. Owners Brent Nicholson and Leo Millan run a large crew that handles water damage, mold remediation, fire restoration, storm cleanup, and reconstruction under one roof. The team is bilingual English-Spanish, which shows up in their reviews and phone intake.
The mold side of the operation flows directly from their water damage work. Their website describes a seven-step mold remediation process: containment, air filtration with air scrubbers and HEPA vacuums, antifungal and antimicrobial treatment, removal of affected drywall and carpet, cleaning of structural elements and HVAC systems, and reconstruction. They also offer contents packout to a storage facility during the work. The crew has traveled out of state for large-loss flood mitigation, including a deployment to Missouri.
The franchise claims over 30 years of combined crew experience in fire and water mitigation, with staff trained at SERVPRO's corporate facility and holding IICRC-industry certifications. Nicholson and Millan emphasize community involvement, including partnerships with local first responders and high schools.
4.8 stars across 125 Google reviews is a strong number, particularly with no negative reviews in the last 18 months. The volume of reviews naming specific crew members by name is unusual for a franchise operation and suggests low staff turnover on the field side.
Services
Service area
Headquartered in Altamonte Springs, FL. Covers Altamonte Springs, Longwood, Fern Park, Winter Springs, Maitland, Casselberry, Orlando, Apopka, Winter Park, Lockhart, and surrounding Seminole County communities. The franchise has also deployed out of state for large-loss flood work in Missouri.
Review consensus
Fast emergency response is the most consistent theme. Multiple reviewers describe crews arriving the same day or night, including after-hours calls. Victor, Kattar, and Jesus appear together in over a dozen reviews as a field team praised for communication, speed, and cleanup quality. Luisana gets repeated mentions for handling intake calls and scheduling. Dan is named as a mold specialist who took time to review photos and explain next steps without pressure. Chris drew praise for honest mold evaluations and giving tips beyond the scope of the visit. Javier, Rafi, Fabian, and Jose Perez are named across multiple water damage jobs for demolition, extraction, and packout work. Herman Soler is praised for mitigation work after a pipe burst. The bilingual capability comes through in several Spanish-language reviews praising the same crew members.
0 found across 125 total reviews at 4.8★. No 1-star or negative reviews found in the last 18 months.
The review pattern reflects a franchise with a stable, named field crew. Kattar and Victor appear together in reviews spanning 2022 through 2025, which is unusual retention for restoration work. Many reviews come in clusters around the same dates, often tied to the same weather event or multi-unit flood, which is consistent with a large-loss franchise model where one event generates multiple jobs and reviews. Several Spanish-language reviews suggest the crew actively serves Central Florida's Latino community.
Victor (field crew lead — consistently positive), Kattar (field crew — consistently positive), Jesus/Jesus Perez (field crew/office — consistently positive), Dom (field crew — positive), Fabian/Fabian Roca (field crew — positive), Jose Perez (field crew — positive), Herman Soler (mitigation crew — positive), Luisana (office/intake — positive), Javier (field crew — positive), Rafi/Rafy (field crew — positive), Chris (mold evaluator — positive), Linda (manager — positive), Dan (production manager/mold specialist — positive), Valeria Sandoval (office — positive), Francisco (remediation crew — positive), Ricardo (remediation crew — positive), Eduardo (crew — positive), Harwin Chirinos (crew — positive), Marcelo (crew — positive), Kevon (crew — positive), Rosi (office — positive), John (office — positive), Tom (crew — positive), AJ (service tech — positive), Ellis (crew — positive), Jazmyne/Jazz (crew — positive), Nathan (reconstruction — positive), Cory Barfield (crew — positive), Lorena Morales (crew — positive), Maria Jose Cabrera (crew — positive), John Varela (crew — positive), Obie Riviera (crew — positive), Jose Silva (crew — positive), Marleen (office — positive).
125 reviews, 4.8 stars, and zero recent negatives is a strong track record. Ask for Victor, Kattar, or Jesus if you want the crew that reviewers name most often. If your job involves mold specifically, ask for Dan or Chris, who are named in the mold-related reviews.
Keep in mind
- This is a SERVPRO franchise, which means standardized processes and pricing set partly by the national brand. Your experience depends on the local franchise team, not the SERVPRO name.
- The service area lists 17 cities including Orlando and Apopka. If you are on the edges of that territory, confirm response times before booking.
- Most of the reviews are for water damage work, not mold-specific jobs. Only a handful of reviews mention mold remediation directly.
- They do not do independent mold testing. You will need a separate inspector to confirm mold presence and verify clearance after remediation.