Provider profile
Pure Maintenance Mold Remediation - Orlando
Provider snapshot
What this listing says
Orlando-area homeowners who want a dry fog approach that treats the entire house in a single day, with insurance claim assistance and financing options.
Best for
- Homeowners in Orange, Seminole, or Lake County dealing with mold after water damage who want inspection through remediation handled by one company.
- Property owners who want whole-home treatment rather than spot remediation, especially in high-humidity homes where mold has spread beyond the visible area.
- Commercial property managers needing fast turnaround to minimize business downtime.
- Homeowners who need help navigating insurance claims or want financing for remediation costs.
- Renters who need a standalone mold test ($199 plus $99 service fee) to document conditions for their landlord.
About this company
Pure Maintenance Mold Remediation - Orlando is a franchise location based in Altamonte Springs, part of a national chain with over 100 locations. Their main differentiator is a patented dry fog system that treats an entire property in two passes: first with an EPA-registered sterilant, then with an FDA-registered antimicrobial that the company says provides 90 days of ongoing protection. They claim this treats every surface in the home, including HVAC interiors, carpet fibers, and furniture, rather than just the area around visible growth.
The dry fog method is genuinely unusual. Most mold remediation companies in the Orlando market use traditional containment-and-removal approaches. The dry fog particles are smaller than mold particles, so the fog reaches areas that liquid treatments cannot. The company includes HVAC interior treatment at no additional cost during a full-home fog, and they claim to finish a 2,000-square-foot home in roughly one day versus the industry average of about a week. They also offer water damage restoration with a full process from emergency response through reconstruction.
This is a franchise operation, not an independent local shop. The Orlando location has been operating since at least 2018 and has two offices: one in Altamonte Springs and one in Winter Park. They list commercial clients including Boeing, Foot Locker, the Tim Tebow Foundation, and the Marine Corps. They offer financing through Wisetack and actively help customers file insurance claims, including connecting them with public adjusters.
A 4.9-star rating across 207 Google reviews is exceptional. Only 2 reviews at 3 stars or below appeared in the last 18 months. That kind of volume at that rating suggests the dry fog approach and the team behind it are consistently delivering for the majority of customers.
Services
Service area
Headquartered in Altamonte Springs, Florida, with a second office in Winter Park. They primarily serve Orange County and Seminole County, including Orlando, Winter Park, College Park, Apopka, and Oviedo. They also list Lake County in their service area. For Volusia, Flagler, and Jacksonville-area customers, the company refers to separate Pure Maintenance franchise locations.
Review consensus
Chris appears in more positive reviews than any other technician, praised repeatedly for being helpful, knowledgeable, and going above and beyond. Trinity draws similar praise for professionalism and work ethic, with one reviewer calling her a "superhero." Jonathan Lee handles inspections and is consistently described as meticulous, honest, and responsive, with multiple reviewers noting same-day or next-day service. Cody receives strong marks for being on time, informative, and thorough. Lenny is praised for friendliness and clear explanations. On the office side, Hailey and Brittany are noted for prompt communication. Reviewers frequently mention fast scheduling, clear explanations of the process, and respectful treatment of their homes.
2 found across 207 total reviews at 4.9★. Daniel Haywood (July 2025) hired them to clean mold from an AC unit and fog the home and garage. He says they skipped ducts, ignored the garage, and left visible mold on the AC unit. After a return visit, they told him they had "done enough." The owner responded with specifics: the approved scope stated "HVAC Sanitization Wipe Down" without part removal, they returned twice at no cost, and offered a refund for the HVAC portion plus a referral to an HVAC contractor for deeper cleaning. The dispute centers on whether the customer's expectations matched the written scope. David Rojas (May 2025, Local Guide with 16 reviews) says the work was not done despite being charged over $1,000, and posts photos as evidence. The owner responded that they could not find a customer with his last name in their records, which may indicate the review was posted under a different name than the account holder, or may indicate a records issue.
Both 1-star reviews involve disputes about whether the agreed scope of work was actually completed. The owner responded to both within the same day with personalized, detailed responses rather than templates. In the Haywood case, the response included the specific contract language and offered a partial refund. This suggests the company actively manages its reputation and engages with specifics, though it also suggests that scope-of-work clarity before the job starts is something to nail down as a customer.
Chris (technician — strong positive, most-mentioned staff member across reviews). Trinity (technician — strong positive, praised for professionalism and work ethic). Jonathan Lee (service manager/inspector — strong positive, praised for same-day response and thoroughness). Cody (technician — positive, praised for punctuality and knowledge). Lenny (technician — positive, praised for friendliness). Thomas (technician — positive, praised for professionalism). Shawn/Sean (technician — positive, noted for working in tight spaces). Hailey Lee (office manager — positive, prompt communication; authored the detailed owner response to the Haywood complaint). Tyler M. (technician — positive, responsive to questions). Brittany (office staff — positive, quick communication). Donnie (office staff — positive, friendly). Dallas (technician — positive). Curtis (technician — positive, described as polite and honest).
At 4.9 stars across 207 reviews with only 2 negatives in the last 18 months, the numbers are strong. Ask for Chris, Trinity, or Cody if you can. Before signing, get the scope of work in writing and confirm exactly what "HVAC cleaning" includes, since both complaints center on that gap between expectation and contract language. If you want an unbiased mold assessment before committing to remediation, pay the $199-$299 for an independent test from a separate company first.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest. A company that tests your home and then sells you the fix has a financial incentive to find problems. Consider getting an independent test from a separate inspection-only firm before committing to remediation.
- Both recent 1-star reviews describe disputes over HVAC cleaning scope. One customer said visible mold remained on the AC unit after cleaning; the owner responded that the scope was a surface wipe-down, not a full disassembly. Ask exactly what HVAC cleaning includes before signing.
- This is a franchise, not an independent company. The quality of your experience depends on the local crew, not the national brand. The Orlando location has strong reviews, but franchise operations can have staff turnover that changes the experience.
- Their website makes big marketing claims ("10X more effective," "100X more effective"). The dry fog method is genuinely different from traditional remediation, but those multiplier claims are not independently verified.