Provider profile
DryMetrics
Provider snapshot
What this listing says
Central Florida homeowners dealing with water damage that has turned into mold, where DryMetrics handles extraction, remediation, and rebuild under one roof with a 40-minute response time.
Best for
- Orlando-area homeowners who discover mold after a water event and want one company to handle everything from water extraction through drywall replacement.
- Property managers overseeing multiple communities who need a single vendor for recurring water and mold emergencies across Central Florida.
- Homeowners whose insurance company is involved, since DryMetrics handles documentation and direct billing with major Florida carriers.
- Commercial and multifamily properties in the eight-county Central Florida area that need 24/7 emergency response with a guaranteed arrival window.
About this company
DryMetrics is a family-owned restoration company headquartered in Altamonte Springs, serving the greater Orlando metro and eight surrounding counties. They hold Florida Mold Remediation License MRSR2628 and IICRC certifications in water damage restoration and applied microbial remediation. Their primary identity is as a single-source restoration company: they handle water extraction, mold remediation, fire damage, HVAC cleaning, and reconstruction, so the homeowner deals with one crew from crisis to finished walls.
What stands out is the 40-minute emergency response guarantee — they discount the service if they miss it. They use thermal imaging to locate hidden moisture and run HEPA air scrubbers during remediation. They also offer follow-up inspections at 30, 60, and 90 days after water damage work, which is uncommon. Their client base extends beyond residential into commercial, multifamily, healthcare, senior living, hospitality, and marine sectors, and they work directly with major Florida insurers including Citizens, State Farm, Progressive, and Tower Hill.
Their about page states a founding date of 2015, though other pages reference 2006. They offer third-party financing through Acorn Finance for jobs not covered by insurance. They are not a franchise — they describe themselves as a proprietary, organically grown operation.
4.9 stars across 136 Google reviews is a strong signal, especially given that multiple reviews come from property managers who have used them repeatedly across different properties and disaster types. Only one review in the last 18 months falls below 4 stars.
Services
Service area
DryMetrics is headquartered in Altamonte Springs, Florida. They claim a 40-minute emergency response across eight counties: Orange, Seminole, Brevard, Volusia, Osceola, Lake, Pinellas, and Hillsborough. The core service area around Orlando, Maitland, Winter Park, Sanford, and Longwood is well-supported by reviews, but Pinellas and Hillsborough counties are on the Tampa side of the state — roughly 90 minutes from their headquarters.
Review consensus
Will is the most frequently named employee, praised across at least eight reviews for clear communication, hands-on project management, and going beyond the initial scope when needed. Property manager Richard Neilan has used DryMetrics across pipe ruptures, hurricanes, and mold remediation jobs and praises their consistency. Another property manager (Villas-Oviedo) relies on them for emergency mitigation and planned remediation across multiple condominium communities. Alex drew praise from ricardo henriquez for explaining the water intrusion process and guiding next steps. Patricia Barboza named both Will and Kevin for their work on drying and mold removal. Tajh and Ty were praised by Taiwan Barber Jr. and dakota brown for being knowledgeable and taking their time. Multiple reviewers highlight fast response times, including a 9 PM Sunday call that had a crew out the next morning.
1 found across 136 total reviews at 4.9★. Elle's 1-star review describes receiving a $4,000 quote for a surface mold spot on a ceiling that two other companies fixed for $500. She also reports the technician sent for the inspection did not speak English, making it impossible to ask questions during the visit. The owner responded by saying they have no record matching Elle's information and that the estimate was free and subjective. The owner also characterized the review as produced with ill intention. The disagreement over whether a service was even provided remains unresolved — both claims stand.
The single negative review is a one-off rather than a pattern. What is notable is the company's response tone — rather than acknowledging the customer's frustration or offering to discuss the pricing, the owner called the review 'tasteless' and suggested it was intentionally harmful. With only one negative to evaluate, this doesn't establish a response pattern, but it contrasts with the otherwise strong reputation. The overwhelmingly positive reviews come from a mix of single-review accounts and established Local Guides with significant review histories, which lends credibility to the overall 4.9 rating.
Will (project manager / point of contact — praised repeatedly across 8+ reviews for communication, reliability, and going beyond scope). Alex (technician — praised for explaining water intrusion process). Kevin (technician — praised alongside Will for drying and mold removal work). Tajh (technician — praised for knowledge and affordability). Ty (technician — praised for thoroughness and professionalism).
DryMetrics has an unusually strong review profile for a restoration company, with repeat business from property managers who manage multiple communities. Ask for Will if your project involves mold remediation — he's the most consistently praised person on the team. Get a second estimate if your quote feels high, and confirm that a third-party mold assessor writes your remediation protocol so the company doing the work isn't also defining the scope.
Keep in mind
- DryMetrics does both mold assessment and mold remediation. That means the same company telling you what's wrong is also quoting you to fix it. Florida law requires a separate licensed mold assessor to write the remediation protocol, so ask whether they use a third-party assessor or handle assessment in-house.
- One reviewer reported receiving a $4,000 quote for a surface mold issue that two other companies resolved for $500. The owner disputes this review and says they have no matching record, but it's worth getting a second estimate on larger quotes.
- Their website lists an eight-county service area from Brevard to Hillsborough. That's a wide radius from Altamonte Springs. Confirm response times for locations outside Orange and Seminole counties before booking.
- The about page says the company was founded in 2015, but service pages say 'since 2006.' Clarify their actual operating history if longevity matters to your decision.