Provider profile
ServiceMaster NCR
Provider snapshot
What this listing says
DC-metro homeowners and commercial property managers dealing with water or mold damage who want a large, family-owned ServiceMaster franchise with 40 years in the region and 24/7 response.
Best for
- Homeowners in Alexandria, Arlington, Falls Church, or Springfield dealing with water damage or mold after a leak or flood.
- Commercial property managers in the DC metro who need a restoration company with large-loss capacity and insurance claim support.
- Buyers whose insurance company recommended ServiceMaster and who want a local franchise with deep regional roots rather than a generic corporate dispatch.
- Museum, government, or institutional facilities needing hazardous waste cleanup, packout, or data recovery alongside mold work.
About this company
ServiceMaster NCR is a family-owned ServiceMaster Restore franchise based in Alexandria, Virginia, serving the Washington DC metro area since 1986. They handle both residential and commercial mold remediation, water damage restoration, fire and smoke cleanup, and a range of specialty services. As one of the largest ServiceMaster franchises in the country, they are part of the ServiceMaster Recovery Management network, which gives them capacity for large-scale losses.
What stands out is the breadth of their operation. They offer InstaScope mold assessment services in-house, handle containment with negative air pressure systems, use HEPA vacuuming and antimicrobial treatments, and run their own dehumidification and drying programs. They also provide trauma and biohazard cleanup, hoarding remediation, packout services, and data and electronics restoration. Their VP of Sales, Chris Coffin, holds ACAC and IICRC credentials including AMRT and CMRS designations, and teaches continuing education courses for insurance agents in Virginia, Maryland, and DC.
The company is celebrating its 40th year. CEO Morgan Renard and CFO Charles Gandee have both been with the company since 2009. The leadership team lists 12 named staff on their website, from project coordinators to a chief compliance officer, which suggests a structured mid-size operation rather than a small crew.
4.8 stars across 46 Google reviews with no negative reviews in the past 18 months is a strong record. The review volume is modest, but the consistency is notable. Nearly every reviewer names specific team members, which suggests the company assigns dedicated crews rather than rotating anonymous workers.
Services
Service area
Headquartered in Alexandria, Virginia at 7551 Fordson Road. They list service areas including Washington DC, Rockville MD, Arlington VA, Falls Church VA, and Springfield VA. As part of the ServiceMaster Recovery Management network, they claim capacity for losses of any size, but their core team operates from the single Alexandria location.
Review consensus
Dennis Constantino appears in more reviews than any other employee, consistently praised for detailed inspections, clear explanations, and punctual follow-up. Johnny Mariscal is the second most-mentioned name, recognized for quick initial assessments and hands-on help. Craig Little draws praise as a project manager who walks clients through the process calmly. Julio, Sandra, Bernard, Edwin, and Santos are frequently named crew members praised for hard work and politeness. Maritza Kephart is singled out for empathy and end-to-end coordination. Vivi Maldonado in the office gets credit for smooth scheduling. Multiple reviewers note the company was recommended by their insurance company, and several say the house looked better than before the damage.
0 found across 46 total reviews at 4.8★. No 1-star or negative reviews found in the last 18 months. The company has 0 reviews at 3 stars or below during this period across 46 total reviews at 4.8 stars.
The review pattern reflects a company that assigns named, consistent crews to each job and follows up with a supervisor (usually Dennis) for final inspection. This structure creates accountability and likely explains both the high rating and the fact that nearly every reviewer names 3-5 specific staff. The company also benefits from insurance company referrals, which means many customers arrive pre-disposed to trust the service. It is worth noting that the review volume is modest for a company that has been operating for 40 years, which may indicate that most of their commercial work does not generate Google reviews.
Dennis Constantino (supervisor/inspector - positive, named in 12+ reviews). Johnny Mariscal (supervisor/inspector - positive, named in 10+ reviews). Craig Little (project manager - positive). Julio (technician - positive). Sandra (technician - positive). Bernard (team lead/technician - positive). Edwin (technician - positive). Santos Ramirez (technician - positive). David (technician - positive). Ruben (technician - positive). Lucero (technician - positive). Karen/Karin (technician - positive). Maritza Kephart (project coordinator - positive). Vivi Maldonado (service coordinator/office - positive). Chris Coffin (project manager/estimator - positive). Gerald Gilchrist (technician - positive). Bryan (technician - positive). Stephen (technician - positive). Carlos (technician - positive). Ana (technician - positive). Noel (technician - positive). Kiah (technician - positive). Ramon (technician - positive).
This is a well-staffed, insurance-friendly restoration company with a clean recent review record. If you are hiring them for mold work, ask for Dennis or Craig as your point of contact and request an independent mold assessment rather than relying on their in-house InstaScope testing. Get the scope of work and pricing in writing before they start.
Keep in mind
- They do both mold testing (InstaScope assessments) and mold remediation. That means the same company diagnosing the problem also profits from fixing it. Ask whether they will accept a third-party test or recommend an independent assessor.
- This is a ServiceMaster franchise, not an independent company. Franchise operations can mean standardized pricing and processes, but also that your experience depends heavily on the local team rather than the national brand.
- Their listed service area spans Alexandria, DC, Rockville, Arlington, Falls Church, and Springfield. Confirm response times for locations farther from their Alexandria headquarters.
- With 46 reviews, the sample is relatively small. Most reviews come from water damage jobs, not mold-specific work. Ask for mold remediation references specifically if that is your need.