Provider profile
Restoration 1 of Wilmington
Provider snapshot
What this listing says
Wilmington-area homeowners dealing with water damage or mold after coastal storms who want a single franchise team to handle extraction, drying, and remediation under one contract.
Best for
- Wilmington, Carolina Beach, Southport, or Castle Hayne homeowners who need water extraction and mold remediation handled by one company.
- Property owners dealing with post-storm flooding who want a team that coordinates directly with their insurance carrier.
- Commercial property managers who need 24/7 emergency response for water or fire damage in the greater Wilmington area.
About this company
Restoration 1 of Wilmington is a franchise location of the Restoration 1 network, which bills itself as the largest independent restoration company in the country. Based in Wilmington, NC, their primary identity is water damage restoration, with mold remediation and fire damage as secondary services. They serve both residential and commercial properties.
The Wilmington location highlights storm recovery as a core capability, which makes sense for a coastal market. Their website references IICRC-certified technicians, HEPA-filtered equipment, and the ANSI/IICRC S520 standard for mold work. They also offer crawlspace encapsulation, air duct cleaning, and sewage cleanup. Wisetack financing is available for out-of-pocket jobs.
Services
Service area
Headquartered in Wilmington, NC. The local team lists Wilmington, Carolina Beach, Southport, Castle Hayne, and Oak Island as their primary service area. This covers much of New Hanover County and parts of Brunswick County along the southeastern North Carolina coast.
Review consensus
Candy, identified as co-owner, is the most frequently named person across reviews. Reviewers describe her as responsive, patient, and hands-on with scheduling and insurance coordination. Tripp is praised for leading crews and completing work quickly. Kenny drew specific praise for a mold job where he responded within hours and stayed in constant contact. Garrett handled water damage from a condo flood and kept the customer updated throughout. Multiple reviewers mention same-day or next-day response, and several note that the team worked through Hurricane Florence aftermath in 2018-2019.
0 found across 25 total reviews at 5.0★. No negative reviews found in the last 18 months. With 25 total reviews at a 5.0 rating, there are zero complaints to assess.
The review volume is unusually low for a company that has been active since at least 2018. Many positive reviewers are single-review accounts, which is common but worth noting alongside the perfect score. The strongest cluster of reviews came in 2018-2019 following Hurricane Florence, suggesting storm events drive much of their business and review activity.
Candy (co-owner — praised repeatedly for responsiveness and insurance coordination). Tripp (crew lead — praised for fast, quality work). Kenny (technician — praised for mold remediation response and communication). Hunter (technician — praised alongside Tripp for remediation work). Garrett (technician — praised for water damage cleanup and communication). Brian B (technician — mentioned for saving time and money on a flooring job).
With zero complaints on record and consistent praise for Candy and her crew, this looks like a well-run small franchise operation. Ask for Candy when you call, and request a written scope of work before any remediation starts. The low review count means you are trusting a small sample, so get an independent mold test before agreeing to remediation.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you there is a problem is the one selling the fix. Get an independent mold test before committing to remediation work.
- This is a franchise operation. The local team runs daily operations, but corporate branding, website content, and processes come from the national Restoration 1 system. Quality depends on the local franchise owner and crew.
- 25 reviews over roughly seven years is low volume. The 5.0 rating is perfect, but with so few reviews it is hard to separate consistent quality from a small sample.