Provider profile
All Dry Services of Wilmington
Provider snapshot
What this listing says
Wilmington-area homeowners dealing with basement flooding or mold after water damage who want an owner-operated franchise with 24/7 response and strong insurance coordination.
Best for
- Wilmington and New Castle County homeowners with active basement flooding who need same-day water extraction and drying.
- Homeowners who discovered mold after water damage and want one company to handle testing, removal, and moisture correction together.
- Real estate transactions in the Wilmington metro where mold testing and remediation need to happen on a tight closing timeline.
- Property owners in older Delaware homes who need lead abatement alongside water or mold work.
- Landlords and property managers needing a single point of contact for emergency restoration and insurance documentation.
About this company
All Dry Services of Wilmington is a franchise location of the All Dry brand, independently owned and operated by Chad Kazaba out of 4601 Governor Printz Blvd in Wilmington, Delaware. Their primary identity is water damage restoration, but they handle the full chain from leak detection through mold testing, mold removal, and rebuild. They also take on fire damage, storm damage, sewage cleanup, and lead abatement. They serve both residential and commercial properties.
The service list is broad for a small operation, but reviews consistently describe Chad and a small crew (Josh appears frequently) showing up personally to run jobs. Several reviewers mention Chad arriving within 30 minutes of a call, including evenings and weekends. The company follows IICRC guidelines according to their website. One genuinely unusual offering is lead abatement, which most restoration companies in this market do not advertise. They also install and repair sump pumps, which goes beyond typical remediation work.
Chad Kazaba is the named owner, and the about page describes the company as family-run. Reviews date back to early 2023, suggesting the Wilmington location has been operating for roughly three years. An insurance agent (Raymond Aungst) recommends Chad by name, and multiple reviewers mention Chad handling insurance paperwork directly.
A perfect 5.0 rating across 78 Google reviews is rare for any restoration company. Every single review in the dataset is 5 stars. That level of consistency, especially with reviewers who have established Google histories (Local Guides, reviewers with 10-30+ reviews), suggests genuine satisfaction rather than manufactured reviews.
Services
Service area
Based at 4601 Governor Printz Blvd in Wilmington, Delaware. They serve the Wilmington metro area including New Castle, Newark, Elsmere, Newport, Bear, Greenville, Claymont, and Hockessin. The coverage area spans much of northern New Castle County. Confirm response times for locations farther from their Wilmington headquarters.
Review consensus
Chad Kazaba draws the most consistent praise. Reviewers describe him as hands-on, transparent about pricing, and personally present on nearly every job. Response speed is the strongest theme: multiple reviewers report Chad arriving within 30 minutes to an hour of their first call, including evenings. Josh is the second most-mentioned team member, praised for professionalism and thorough work on basement flooding and mold jobs. Several reviewers specifically note that Chad helped with insurance paperwork and communication. Pricing comes up repeatedly as fair or competitive, with multiple reviewers mentioning they got quotes from several companies and chose All Dry on price. Mold work and basement flood cleanup are the two service types reviewers mention most.
0 found across 78 total reviews at 5.0★. No negative reviews exist in the recent 18-month window, and no negative reviews appear anywhere in the full 78-review dataset. There is no complaint data to analyze.
The owner-operator model drives the review pattern here. Chad personally shows up to most jobs, handles estimates, coordinates insurance, and follows up daily. This creates a strong customer experience but also means service quality is tightly coupled to one person's availability. As the business grows, maintaining that level of personal involvement will be the key question.
Chad Kazaba (owner — praised in nearly every review for responsiveness, transparency, hands-on work, and insurance help). Josh (technician — praised in approximately 8 reviews for professionalism, thoroughness, and basement flood work). Andre (technician — praised in 1 review for professionalism and clean work).
Ask for Chad directly and confirm he will be involved in your project from estimate through completion. If your situation involves mold, get an independent mold test before agreeing to their remediation scope. The track record here is strong, but it depends heavily on Chad's personal involvement, so clarify who will actually be on site for your job.
Keep in mind
- They do both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent test to confirm their findings before committing to remediation work.
- All Dry is a franchise brand, not an independent local company. The Wilmington location operates independently under Chad Kazaba, but franchise operations can change ownership or standards over time.
- The service list is very broad for what reviews describe as a small team. Water damage, fire damage, mold, storm damage, sewage, leak detection, sump pumps, and lead abatement is a lot of ground to cover. Ask whether they subcontract any of these services.
- Every one of their 78 reviews is 5 stars. While that may reflect genuinely strong service, the absence of any critical feedback means you have no independent data on how they handle problems when things go wrong.
- Their listed service area covers a wide stretch of northern Delaware including Newark, Bear, and Hockessin. Confirm response times for locations farther from their Governor Printz Blvd headquarters.