Provider profile
Paul Davis Restoration of Northern Delaware
Provider snapshot
What this listing says
Northern Delaware homeowners dealing with water emergencies who want a full-service restoration franchise that handles mitigation, mold cleanup, and reconstruction under one roof through insurance.
Best for
- Homeowners in New Castle County, from Wilmington to Dover, who need mold remediation tied to an active water damage event.
- Property owners who want one company to handle the full arc from emergency water extraction through mold cleanup to drywall and floor reconstruction.
- Commercial property managers or businesses needing a restoration partner with a pre-arranged insurance claim process and 24/7 availability.
- Buyers whose insurance company has already assigned Paul Davis through their preferred vendor program.
About this company
Paul Davis Restoration of Northern Delaware is a franchise operation based in Middletown, DE, serving New Castle County and surrounding areas. Mold remediation is one piece of a broader restoration business that also covers water damage, fire and smoke damage, storm damage, sewage cleanup, and full reconstruction. They handle both residential and commercial properties, and they work directly with insurance companies on claims.
Their mold page describes black mold inspection, steps to contain spread, air filtration, antimicrobial treatment, and replacement of affected drywall, ceilings, and floors. The website mentions IICRC-certified water restoration specialists trained to identify black mold and contain its spread. Nothing on the site points to specialized mold testing equipment or third-party lab work -- their mold services appear to be bundled into the same mitigation-to-rebuild pipeline they use for water and fire jobs.
Owner Mike Aruanno, Sr. launched this franchise in 2018 and won Paul Davis's national Rookie Franchise of the Year award that same year, booking over $2.4 million in sales during the first fiscal year. The operation grew from two vehicles and one employee to six vehicles and 11 employees. Paul Davis as a national brand has been operating since 1966 with more than 300 franchise locations.
The franchise holds a 4.4-star Google rating across 55 reviews. That is slightly below the threshold where a restoration company's rating stands out, but the review volume is modest and only one review at 3 stars or below appeared in the last 18 months.
Services
Service area
Headquartered in Middletown, DE. They serve New Castle County and parts of Kent County, listing service area pages for Bear, Clayton, Delaware City, Dover, Hockessin, Middletown, New Castle, Newark, Saint Georges, Smyrna, Townsend, and Wilmington. The reach to Dover and Felton puts some jobs 45+ minutes from their Middletown office.
Review consensus
Fast response times dominate the positive reviews. Multiple reviewers describe same-day or next-morning arrivals for water emergencies. Doug is praised for being courteous, knowledgeable, and safe during basement drying work. Jonathan (also spelled Jonathon) appears repeatedly as a project manager who walks clients through each step and maintains clear communication. Owen gets praise for prompt arrivals and clear explanations of his role. Mike and Mike (likely the owner and his son) are cited for being responsive to calls and personally involved. The crew overall draws consistent marks for politeness, cleanup, and explaining the process.
1 found across 55 total reviews at 4.4★. The only recent negative is a 1-star review from a user who complained about a Paul Davis vehicle blocking traffic while the driver talked on the phone. This is not a service quality complaint and does not reflect the remediation or restoration work. The reviewer has 4 total Google reviews and received no likes. No owner response was posted.
The Google review profile is unusually light on negatives -- just one complaint in the last 18 months, and it is about a driving behavior rather than actual service. The website testimonials page, however, surfaces several recurring themes that do not appear in Google reviews: subcontractor quality gaps, communication lapses around scheduling, and the occasional need for follow-up visits to correct work. This disconnect suggests that satisfied customers post to Google while those with mixed experiences may only complete the company's internal survey.
Doug (field technician -- praised for courtesy and knowledge in basement drying). Jonathan/Jonathon (project manager -- praised for communication and walking clients through each step). Owen (field assessor -- praised for promptness and clear explanations). Steve (praised for being helpful in business consultation). Mike and Mike (owner and son -- praised for responsiveness and personal involvement). Raul Rivera (field technician -- praised for late-night emergency response). Rudy (field technician -- praised alongside Raul for emergency response). Jim Spratley (praised in a brief positive review). Brian (field crew -- praised for quality work). Jason (field crew -- praised for quality work).
This franchise delivers strong emergency response for water damage and handles the insurance process start to finish. For mold work specifically, ask upfront whether they will use in-house crews and request a written scope before work begins. If your mold issue is not tied to a recent water event, get an independent assessment first.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that tells you mold exists is the one billing to remove it. Consider getting an independent mold assessment before signing a remediation contract.
- Mold is not their primary focus. This is a general restoration company where water and fire damage drive most of the business. If you have a mold-only problem without a preceding water event, a mold-focused firm may be more appropriate.
- Several website testimonials mention subcontractor quality issues -- shabby work that Paul Davis had to come back and correct, or flooring installed poorly. Ask whether your specific job will use in-house crews or subcontractors.
- The 4.4-star rating across only 55 reviews gives limited signal. One or two bad experiences could move that number noticeably.