Provider profile
C&B Complete Cleaning & Construction
Provider snapshot
What this listing says
Delmarva homeowners dealing with water damage who want a single company to handle extraction, drying, mold remediation, and reconstruction under one roof, backed by 40 years of local ownership.
Best for
- Homeowners in Sussex County, DE or the Maryland Eastern Shore who need emergency water extraction with same-day response.
- Buyers who want one company to handle everything from initial water removal through final drywall and flooring replacement, avoiding the handoff between separate contractors.
- Coastal Delaware property owners dealing with crawl space moisture, pipe bursts, or storm flooding who want a locally rooted company with insurance billing experience.
- Anyone who needs after-hours or weekend emergency service, since C&B dispatches live around the clock and regularly shows up on Saturdays.
About this company
C&B Complete Cleaning & Construction is a family-owned restoration company based in Frankford, Delaware, serving the Delmarva peninsula since 1986. Craig Conover founded the business as a one-man carpet cleaning operation. His son Chris Conover now runs day-to-day operations as Director of Operations. They handle water damage, fire and smoke damage, mold remediation, renovations, and board-up services across Kent and Sussex counties in Delaware and Worcester and Wicomico counties in Maryland.
What stands out is the water-to-rebuild model. They extract water, dry the structure, remediate mold if needed, and then handle reconstruction through their in-house renovations department. They use thermal cameras to detect moisture behind walls and floor mat systems with thermal heat to dry hardwood floors without tearing them up. For mold jobs over 10 square feet, they require a third-party Environmental Hygienist to write the remediation scope, following IICRC guidelines. They bill insurance directly using Xactimate pricing software and offer financing.
The company grew from 4 vehicles to 21 between 2016 and 2018, and the team page now lists over 35 employees. They answer phones live 24/7 with a C&B team member, offer free moisture inspections, and have no minimum charge. They also offer a military discount.
A perfect 5.0 stars across 741 Google reviews is genuinely rare for a restoration company with this volume. Most companies of this size accumulate enough friction on pricing, timelines, or communication to land in the 4.6-4.8 range. The three recent negatives that do exist involve specific situational disputes rather than systemic failures.
Services
Service area
Headquartered in Frankford, Delaware. Serves Kent and Sussex counties in Delaware and Worcester and Wicomico counties in Maryland across the Delmarva peninsula. Named service cities include Dover, Lewes, Rehoboth Beach, Bethany Beach, Ocean View, Milford, Seaford, Salisbury, Ocean City, and about 20 other communities.
Review consensus
Speed of response is the dominant theme. Reviewers consistently report same-day or next-day arrivals, including weekends. Greg West appears in the most reviews and draws praise for thorough inspections, honest assessments (including telling people they did not need service), and crawl space work. Tyler Patterson is frequently mentioned for moisture inspections and clear explanations. Liz Conaway gets repeated praise as a crew chief for cleanup and follow-up inspections. Mike Esposito, George Scheuermann, and Dylan Sopko are also named often for on-site work quality. Multiple reviewers note that C&B handled insurance coordination directly, reducing their stress.
3 found across 741 total reviews at 5★. Dawn reported mold returning 14 months after remediation. She says no Environmental Hygienist was brought in for the original job, and C&B sent Greg, Matt, and Pierson back twice for follow-ups but told her conditions were fine. C&B's owner response states a third-party hygienist did confirm clearance after the original work and that a leaking dehumidifier in the crawl space was found during a follow-up visit as a new moisture source. The disagreement over whether proper procedure was followed remains unresolved. Toby ReNardo described a large fire damage project that dragged on for months with no final cost figure, with estimates exceeding the budget by over $80,000. C&B's response acknowledged the insurance policy had maxed out its limits and that their timeline could have been better. Vikas Batra gave 2 stars after C&B dried his water damage and removed drywall but then told him to find another contractor for repairs, calling this misleading. C&B's response directed him to contact Chris Conover.
The complaints cluster around project scope expectations rather than workmanship. Two of three reviewers felt misled about whether C&B would handle the full job from start to finish. This is a common friction point in restoration companies that separate mitigation (insurance-billable emergency work) from reconstruction (a separate contract). C&B does offer renovation services, but the handoff between departments may not always be communicated clearly at intake. Owner responses are personalized and reference specific project details rather than using templates, which suggests active engagement with complaints.
Greg West (crew lead/inspector -- praised in many reviews for inspections, honesty, crawl space work; named in Dawn's complaint as returning for follow-up visits). Tyler Patterson (estimator/inspector -- praised repeatedly for moisture inspections, skill and clarity). Liz Conaway (crew chief -- praised for cleanup, follow-up inspections, friendliness). Mike Esposito (technician -- praised for being informative and polite). George Scheuermann (technician -- praised for equipment pickup, communication, hard work). Dylan Sopko (technician -- praised for efficiency and quick turnaround). Patrick Molloy (project manager -- praised for estimates and responsiveness; named in Dawn's complaint as initial contact). Matt/Matthew (project manager/sales -- praised for intake and inspections; named in Dawn's complaint as follow-up visit). Manny Diaz-Lopez (site manager -- praised for communication and hard work). Chase Buchholz (technician -- praised for water extraction). Tiffany Hughes (phone/dispatch -- praised for call handling). Jessica Watkins (phone -- praised for dispatching technicians). Ruben Lourenco (technician -- praised for courtesy and teamwork). Joe (technician -- praised for inspections and teamwork). Tim Ahalt (technician -- praised for drying equipment setup). Keagan/Kegan Cilborne (technician -- praised for responsiveness). Pierson Roenke (technician -- named in Dawn's complaint for follow-up visit; also praised in positive reviews). Dexter (dispatch -- praised for call handling). Eric (technician -- praised for teamwork). Ravi Arya (technician -- praised for crawl space inspection). Gerrit de Jager (technician -- praised for crawl space inspection). Greg Schraf (technician -- praised for crawl space cleaning and honesty). Braden Curico (technician -- praised). Miranda Crist (technician -- praised). Stephen/Steve (technician -- praised). Natalie (technician -- praised). Robbie (trainee -- mentioned positively).
With 741 reviews at 5.0 stars, C&B has an unusually strong track record for a restoration company this size. Ask your project manager upfront whether your scope includes reconstruction or just mitigation and drying, since that is the gap that generates the few complaints they do get. For mold work, request the name of the third-party Environmental Hygienist they work with and confirm the post-inspection timeline before work begins.
Keep in mind
- C&B does both mold testing and mold remediation. For mold jobs, they require a third-party Environmental Hygienist for areas over 10 square feet, which adds a layer of independence. But for smaller areas, they may assess and remediate without outside oversight. Ask whether an independent hygienist will be involved in your specific job.
- Two of three recent complaints describe a gap between demolition and reconstruction. One reviewer said C&B removed drywall and cabinetry but then told them to find another contractor for repairs. Confirm upfront whether your project includes reconstruction or just mitigation.
- For mold work, the third-party hygienist is a separate cost between you and the hygienist, not included in C&B's pricing. Budget for this if your affected area exceeds 10 square feet.
- C&B's post-remediation warranty requires a post-inspection by a hygienist within 48 hours of completion. If you delay that inspection, they do not offer warranty coverage on the work.