Provider profile
The Restoration Group
Provider snapshot
What this listing says
Delaware homeowners and businesses across the Delmarva region dealing with water damage, mold, or fire who want a locally owned restoration company with 24/7 emergency response and in-house reconstruction.
Best for
- Homeowners across Delaware and Maryland's Eastern Shore who need emergency water, fire, or mold restoration with 24/7 availability.
- Property managers and commercial building owners who want one contractor to handle mitigation through reconstruction under a single scope.
- Families dealing with insurance claims after a disaster who want a company that coordinates directly with their insurer and documents everything.
- Homeowners with crawl space moisture or mold problems who want remediation plus encapsulation from the same crew.
- Spanish-speaking homeowners in the Delmarva region who need restoration services.
About this company
The Restoration Group is a full-service restoration company headquartered in Bridgeville, Delaware, with a second office in Wilmington. They handle the entire damage cycle: emergency mitigation, mold remediation, reconstruction, and even duct cleaning. That end-to-end capability means one company from crisis to finished repairs, which is unusual for a local operator this size.
Their mold remediation process uses containment with negative air pressure, EPA-registered cleaning solutions, and post-remediation moisture control. They also offer media blasting, asbestos removal, biohazard cleanup, and crawl space encapsulation. The website mentions a "Mold Severity Indexing" inspection, though details on what that involves are limited. They work directly with insurance companies and offer financing through Wisetack for projects up to $25,000.
Josh Muncy and Tom Payton founded the company in 2017, bringing nearly 50 combined years of construction and restoration experience. Every full-time employee, including office staff, holds at least a Water Damage Restoration Technician certification through IICRC. The firm carries eight IICRC certifications spanning water, fire, mold, odor, contents, trauma, structural drying, and commercial drying.
A 5.0-star rating across 125 Google reviews is exceptionally rare for a restoration company. Zero complaints appeared in the last 18 months. Reviewers consistently mention fast response times and named technicians by name, which suggests the team is stable and the service experience is consistent.
Services
Service area
Headquartered in Bridgeville, Delaware, with a second office in Wilmington. They list ten Delaware locations on their website: Wilmington, Bridgeville, Dover, Middletown, Rehoboth Beach, Newark, Bear, Milford, Millsboro, and Smyrna. They also advertise service across the Delmarva region into Maryland.
Review consensus
Reviewers consistently name specific technicians: Tim Craven for detailed inspections and clear explanations, Luis for calm leadership during water emergencies, Rob for duct cleaning and water mitigation, Alex and Michelle for hands-on remediation work, and Ashlee Knaub for responsive scheduling and communication. Fast response is the most common theme, with multiple reviewers reporting same-day arrivals. Several repeat customers and property managers have used the company multiple times, citing reliability. Reviewers also praise detailed documentation, including before-and-after photos of duct cleaning and moisture readings.
0 found across 125 total reviews at 5.0★. No 1-star or negative reviews (3 stars or below) appeared in the last 18 months across 125 total reviews at 5.0 stars. There are no recent complaints to analyze.
The absence of any recent negative reviews across 125 total is unusual for a restoration company, where high-stress situations and insurance disputes typically generate at least occasional complaints. This may reflect genuinely strong service, or it may reflect a newer review profile that has not yet accumulated the volume where negatives typically appear. The company has a large named team (15+ technicians and staff appear in reviews), and reviewers frequently name multiple team members in a single review, suggesting real interactions rather than templated praise.
Tim Craven (mitigation manager — praised repeatedly for detailed inspections and clear communication). Luis Hernandez (mitigation technician — praised for calm leadership and fast water damage response). Rob Kutz (mitigation technician — praised for duct cleaning and water mitigation). Alex Fuentes (mitigation technician — praised for hands-on remediation and responsiveness). Michelle Cloughley (mitigation technician — praised for water and mold remediation work). Ashlee Knaub (administrative assistant — praised for responsive scheduling and communication). Travor Payton (mitigation technician — praised for equipment work and follow-through). Doug Bryant (mitigation technician — praised for water restoration and documentation). Chris/Christopher (technician — praised for duct cleaning and demolition work). Ryan Fletcher (business development — praised for initial outreach and insurance advocacy). Josh Muncy (co-owner — praised for responsiveness, kindness, and hands-on involvement). Peter Rusta (project manager — praised for organized process explanations). Ed Firth (mitigation manager — praised for scheduling and planning). Roxanne Murray (client coordinator — praised for helpfulness). Cassidy Tanner (project manager — praised for asbestos removal). Tom Payton (co-owner — praised for quick response and care). Josh Miller (project manager coordinator — praised for problem identification). Amari (technician — praised for kindness and helpfulness). Hunter (technician — praised for mold remediation). Marvin (technician — praised for storm damage tarping). Delone (technician — praised for storm damage tarping). John (crew member — praised for renovation work).
With 125 reviews at 5.0 stars and zero recent complaints, The Restoration Group has an unusually clean track record. Ask for Tim or Luis if you want someone who will walk you through the process step by step. Since they handle both testing and remediation, get an independent mold assessment first if you want an unbiased read on what work is actually needed.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The company that identifies the problem also profits from fixing it. Consider getting an independent mold assessment before committing to remediation.
- Their service area spans all of Delaware and parts of Maryland. If you are on the outer edges of the Delmarva peninsula, confirm response times before an emergency hits.
- The website references a "Mold Severity Indexing" inspection fee that may apply even when the initial assessment is described as free. Clarify upfront whether your visit will incur a charge.
- As a restoration company, mold remediation is one service among many. If you need a mold-only specialist with deep environmental science credentials, this is a generalist operation.