Provider profile
PuroClean of Wilton | Ridgefield
Provider snapshot
What this listing says
Wilton and Ridgefield homeowners dealing with water-triggered mold in older Connecticut homes who want a franchise team with an insurance adjuster background handling the claim alongside the remediation.
Best for
- Wilton, Ridgefield, and western Fairfield County homeowners who need mold remediation tied to a water damage event, especially pipe bursts or ice dam failures common in New England winters.
- Homeowners filing insurance claims who want the restoration company to document damage, coordinate with the adjuster, and handle carrier billing rather than navigating the process alone.
- Owners of older Connecticut homes (pre-1970s colonials and bungalows) where water intrusion in basements and behind plaster walls leads to hidden mold growth.
- Commercial property managers and theater operators in the Wilton-Ridgefield corridor who need same-day emergency response for water or mold events that threaten business operations.
- Buyers who want one company to carry a project from initial water extraction through mold remediation and into reconstruction without handing off to a separate contractor.
About this company
PuroClean of Wilton | Ridgefield is a PuroClean franchise in Wilton, Connecticut, co-owned by Alejandro and Jennifer Restrepo. The Restrepos bring 14 years of experience leading catastrophe claims adjuster teams, which shapes how they run the business: they document damage for insurance carriers, meet adjusters on-site, and bill carriers directly. Most of their work involves water damage from burst pipes and ice dams, with mold remediation as a secondary service triggered by those water events. They serve both residential and commercial clients.
The mold work follows a standard restoration-company approach: containment with negative air pressure, HEPA filtration, removal of affected materials, antimicrobial treatment, and HEPA vacuuming. Their website mentions the PuroClean QuickDry System for drying after water losses, infrared cameras and moisture meters for detection, and EPA-registered disinfectants. They also recommend third-party clearance testing by a Certified Industrial Hygienist after remediation, which is a good sign for a company that does both testing and remediation.
The company operates from 24 Danbury Road in Wilton. The Restrepos have personal experience with flood damage, which they cite as motivation for entering the restoration business. Alejandro handles owner-level communication and initial consultations, while project managers like Drasko Samara and Cesar run day-to-day jobs with field crews.
170 reviews at a perfect 5.0 on Google is rare for any service business, and especially so for a restoration company that regularly works through insurance claims. That volume with that rating means either something is going unusually right or the review base has not yet absorbed the kind of complex jobs that generate mixed feedback. The 2 recent negatives are a small sample to draw from.
Services
Service area
Based at 24 Danbury Road in Wilton, Connecticut. The website names 23 service area towns spanning western Fairfield County (Wilton, Ridgefield, Danbury, Georgetown, Branchville, Cannondale, Trumbull, Greenwich, Glenville, Pemberwick, Aspetuck, Lyons Plain, Topstone, Twin Lakes Village) and crossing into Westchester County, New York (Armonk, Bedford, Elmsford, Valhalla, Vista, South Salem, Scotts Corners, Titicus). That footprint covers parts of two states and stretches roughly 40 miles, so confirm response times if you are outside the Wilton-Ridgefield core.
Review consensus
Drasko Samara is the most frequently named team member. Reviewers describe him arriving within an hour, managing entire projects from start to finish, explaining each step, and keeping job sites clean. Kremena Yurukova called his communication and urgency exceptional. Ra K described him as analytical, calm, and a great listener. Nancy Dowling said he guided her through insurance adjuster coordination and mold prevention after a hot water heater burst. Cesar draws praise for fast pipe burst response (Dan M) and managing a multi-step restoration with regular updates (Maria DeVito). Alejandro Restrepo is named for initial consultations and owner-level communication, with Eric Wile noting he was upfront about expectations for a furnace pipe break and mold job. Jen/Jennifer is praised by Zack Norman and Michael LaMagna for responsiveness. Kateryn is named by ABE Rodriguez and Anne Lopiano for on-site work. Multiple reviewers highlight same-day arrival, clear step-by-step explanations, and careful treatment of belongings in older homes. Kevin OBryan, who runs a theater company, praised their emergency bathroom flood response during a Friday night performance.
2 found across 170 total reviews at 5.0★. Sterling Rose (1-star, May 2026) describes a reconstruction dispute: after PuroClean remediated a frozen pipe burst, the reviewer waited 70 days for a reconstruction contract. When it arrived, it required a 50% deposit, listed no timeline beyond "TBD," did not include a home improvement contractor license number, and the reviewer says the owner ignored emails requesting proof of insurance. The reviewer terminated services. The owner's response said they provided financial concessions, covered plumbing assessments, and supplied certificates of insurance for the mitigation work, but did not directly address the contract terms the reviewer cited. A P (2-star, January 2025) left no review text. The owner responded with a template message inviting them to call. (2 found across 170 total reviews at 5.0★)
The negative reviews reveal a potential gap between PuroClean's mitigation work and their reconstruction pipeline. Sterling Rose's complaint is specifically about the transition from emergency remediation (which went fine) to long-term reconstruction (which stalled). This is a common friction point for restoration franchises: the emergency response team and the reconstruction side operate on different timelines, and the reconstruction contract introduces terms that the emergency phase did not. The owner response to Sterling Rose engaged with some claims but used a reputation-management tone rather than addressing the specific contract terms. The A P 2-star response was a pure template. With only 2 negatives across 170 reviews, this is not enough data to call it a pattern, but the reconstruction handoff is worth asking about.
Drasko Samara (project manager — praised repeatedly for responsiveness, communication, cleanliness, and guiding homeowners through insurance and remediation processes). Cesar (project manager — praised for fast response, regular updates, and water damage remediation). Alejandro Restrepo (co-owner — praised for initial consultations, upfront communication, and insurance coordination). Jennifer/Jen Restrepo (co-owner — praised for responsiveness and team leadership). Kateryn (field team — praised for on-site work and customer service). Roger (field team — praised for on-site work). Ernesto (field team — praised for polite communication and remediation work). Adonay (field team — praised for being fast and polite). Gabriel (field team — praised as part of the crew). Manny (field team — praised for on-site work). Alexi (field team — praised for quick response and clear explanations).
Ask for Drasko Samara as your project manager if your job involves mold remediation or water damage. He draws the most consistent praise across these reviews. If your project will extend into reconstruction, get the contract terms in writing upfront: timeline, deposit structure, and contractor license number. The Sterling Rose review is a single case, but the issues it raises about reconstruction delays and contract terms are worth addressing before you sign anything beyond the initial mitigation agreement.
Keep in mind
- They do both mold testing and mold remediation. A company that identifies mold also profits from removing it, so get an independent mold inspection before committing to their remediation scope. Their website does recommend third-party clearance testing after the work, which is a positive sign.
- One recent 1-star review describes a reconstruction contract dispute: a 70-day gap between remediation and the reconstruction contract, a 50% deposit requirement, no timeline specified, and no contractor license number or certificate of insurance provided in the contract. The owner's response disputed several claims but did not address the contract terms directly.
- Their service area spans 23 named towns across Connecticut and into Westchester County, New York, including Armonk, Bedford, Valhalla, and South Salem. That is a wide territory for a single franchise location in Wilton. Confirm realistic response times if you are outside the Wilton-Ridgefield core.
- This is a PuroClean franchise, not an independent company. The Restrepos own and operate this location, but the brand, systems, and QuickDry technology come from the national franchisor. If you have a complaint, there is both a local owner and a corporate entity to escalate to.
- The 2-star review from A P left no text, so the nature of that concern is unknown. The owner response was a generic template inviting the reviewer to call, which tells you nothing about what went wrong.