Provider profile
Ercolano Cleaning
Provider snapshot
What this listing says
Westport and Fairfield County homeowners dealing with water damage that has led to mold, who want one company to handle extraction, remediation, and full reconstruction under one roof.
Best for
- Fairfield County homeowners who discover mold after water damage and want one team to handle the full job from extraction through reconstruction.
- Commercial property owners in the New Haven or Westport area needing 24/7 emergency mold or water damage response.
- Homeowners navigating insurance claims who want a company that coordinates directly with adjusters, with a dedicated project manager like Lindsay handling paperwork.
- Owners of older Connecticut homes who need both mold remediation and asbestos or lead abatement handled by the same contractor.
- Anyone dealing with a sewage backup, burst pipe, or flood who wants mold prevention built into the water damage response from day one.
About this company
Ercolano Cleaning & Restoration is a full-service restoration company based in Westport, Connecticut, with a second location in North Haven. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm damage, asbestos and lead abatement, biohazard cleanup, and contents restoration. They do both testing and remediation, and they handle reconstruction in-house. That means you can go from a burst pipe to a rebuilt kitchen without hiring a second contractor.
Their mold process starts with thermal imaging and moisture meters to locate active growth, then sends samples to a mold assessor for a removal plan. They describe using HEPA vacuums, air scrubbers, antimicrobial treatments, and dehumidification. They also do containment of affected areas and packout of salvageable belongings. Nothing here is unusual for a well-equipped restoration company, but the fact that they connect mold remediation directly to their water damage pipeline is a real convenience if your mold problem started with a leak or flood.
The company was founded in 1979, giving them over 45 years in the business. They claim IICRC-certified technicians and 24/7 availability with a 45-minute response window. They serve Connecticut broadly and reach into Western Massachusetts, operating from offices in Westport and North Haven. They also offer financing for jobs not covered by insurance.
A 4.9-star rating across 52 Google reviews is unusually strong. Most of the praise centers on fast emergency response and named project managers who guide customers through the insurance process. For a company handling the volume of work their reviews suggest, maintaining that rating is notable.
Services
Service area
Headquartered in Westport, Connecticut, with a second office in North Haven, Connecticut. They list over 30 cities across Connecticut including Stamford, Greenwich, New Canaan, Darien, Fairfield, Bridgeport, New Haven, Hartford, Waterbury, Danbury, and Milford. They also claim coverage into Western Massachusetts. Reviewers confirm jobs in Westport, Norwalk, and Fairfield County.
Review consensus
Fast emergency response is the dominant theme. Multiple reviewers describe crews arriving within an hour, sometimes late at night. Michael Mentes is the most frequently named project manager, praised for saving customers money by avoiding unnecessary work, giving detailed estimates, and managing fire and water damage from start to finish. Lindsay handles insurance coordination and gets consistent praise for guiding customers through claims. Jackie, Anna, Sean, and John appear across multiple reviews as reliable field technicians. Alan is praised for coordinating with insurance companies and staying on top of complex projects. Several reviewers specifically mention the company returning for follow-up visits to confirm work was done properly.
2 found across 52 total reviews at 4.9★. (2 found across 52 total reviews at 4.9 stars) One reviewer in June 2026 reported being unable to reach the business owner despite repeated attempts via text and email, describing issues caused by personnel during work at their home. No owner response was posted. A second reviewer in October 2025 described poor communication throughout a mitigation project, with shifting timelines, incomplete work, and multiple staff changes during the job. Items were discarded before a full inventory was completed. The owner responded with a generic message asking the reviewer to call, without addressing any of the specific complaints.
Both negative reviews share a thread: communication breaks down when something goes wrong. The positive reviews overwhelmingly praise communication during active projects, but the negatives suggest the company is less responsive when a customer has a complaint after the fact. The owner response on one negative was a template deflection rather than a specific engagement with the issues raised. The other negative received no response at all. This gap between proactive project communication and reactive complaint handling is worth noting.
Michael Mentes (project manager — consistently positive, praised for detailed estimates, saving customers money, managing complex fire and water jobs). Lindsay/Lindsey (insurance coordinator — consistently positive, praised for guiding customers through claims process). Jackie (technician — positive, praised for punctuality, thoroughness, and quality repair work). Anna (technician — positive, praised for cleanup and professional manner). Sean (technician — positive, praised for thoroughness and checking extra areas). John (technician — positive, praised for clear communication and efficient work). Alan (coordinator/project manager — positive, praised for insurance coordination and staying on top of projects). Louis/Luis (technician — positive, praised for quick service and mold assessment). Ishmael (project manager — positive, praised for emergency sewage response). Justin (project manager — positive, praised for managing large water damage projects). Nick (team lead — positive, praised for same-day mold remediation response). Dane, Zach (technicians — positive, praised for communication and efficiency). Veronica (technician — positive, praised for careful contents handling). Liz (staff — positive, praised for guidance during stressful situation). John Ercolano (owner — mentioned positively by one reviewer).
Ask for Michael or Alan as your project manager and confirm Lindsay will handle insurance coordination. The company delivers well on active projects, but if something goes wrong, push for direct phone calls rather than texts or emails to resolve issues. Get your mold assessment from an independent party before agreeing to their remediation scope.
Keep in mind
- They do both mold testing and mold remediation. When the same company finds the mold and sells the fix, there is a financial incentive to find more. Consider getting an independent mold assessment before committing to their remediation plan.
- One recent reviewer reported significant staff turnover during their project, with multiple different crew members cycling through and items discarded without a completed inventory. Ask upfront who your assigned project manager is and whether they will stay on your job through completion.
- The owner has been described as inaccessible when problems arise. If you run into issues, you may struggle to escalate beyond the project manager level.
- Their service area spans most of Connecticut and into Western Massachusetts. If you are on the edges of that range, confirm the 45-minute response claim applies to your location.
- Mold remediation is a subset of their broader restoration business. If you need a mold-only specialist rather than a general restoration company that also does mold, this may not be the right fit.