Provider profile
SERVPRO of West Hartford
Provider snapshot
What this listing says
West Hartford and Hartford homeowners facing water-triggered mold who want a large SERVPRO franchise with 24/7 response, asbestos capability, and a physician-owner who hand-picks the crews.
Best for
- West Hartford and greater Hartford homeowners dealing with mold after water damage who want a single company from dryout through remediation and rebuild.
- Property owners who need asbestos mitigation alongside mold work, since both services are handled under one roof.
- Commercial property managers needing fast-response water or mold remediation with insurance coordination.
- Homeowners who value a large, well-staffed franchise operation with 24/7 availability and named crew members they can request.
About this company
SERVPRO of West Hartford is a franchise based at 716 Oakwood Ave in West Hartford, Connecticut. Owner Noemi DiCristofaro holds an MD from the University of New Mexico and previously practiced medicine in Connecticut before purchasing the franchise. The company identifies as female minority-owned. DiCristofaro's franchises have grown to become the largest SERVPRO operation in Connecticut and one of the 12 largest in the nation.
Mold remediation is one of several services alongside water damage, fire damage, storm restoration, construction, biohazard cleanup, asbestos mitigation, and general cleaning. The website describes a standard mold remediation process: inspection, containment, air filtration, material removal, cleaning, and restoration. They handle both testing and remediation in-house. Equipment listed for water and mold work includes air movers, dehumidifiers, and moisture monitoring tools. The team holds IICRC firm status, and individual technicians carry WRT, AMRT, ASD, and FSRT designations. They also hold accredited asbestos abatement contractor licensing, which is unusual for a mold remediation provider.
DiCristofaro has won multiple SERVPRO corporate awards. The franchise has been recognized as one of SERVPRO's top workplaces. The team has deployed out of state for large-scale disaster response, traveling as far as North Carolina.
5.0 stars across 39 Google reviews is a perfect rating. The review count is modest, but every single review is 5-star. That level of consistency across nearly 40 reviews and two years of history is uncommon.
Services
Service area
Headquartered at 716 Oakwood Ave in West Hartford, Connecticut. The Google listing names West Hartford as the primary service area. Website testimonials reference jobs in both West Hartford and Hartford. Confirm availability for surrounding towns like Farmington, Newington, or Bloomfield.
Review consensus
Chris McCarty is the most frequently named staff member, praised in multiple reviews for communication, step-by-step explanations, and meticulous cleanup on water and restoration jobs. Marilyn appears in several reviews for clear explanations and careful finishing work. Milton drew praise for leading a crew over a two-month project with on-time arrivals and consistent quality. Nick/Nicky is praised for efficiency and respectful work. Pedro is named as a project manager who brought his team quickly and led organized water damage work. Delia is praised alongside Marilyn for detail-oriented cleaning. Perez and Luz received praise for quality work. Reviewers frequently mention fast response times, crews arriving same-day or next-day, and clear communication throughout the process.
0 found across 39 total reviews at 5.0★. No 1-star or low-rated reviews have been posted in the last 18 months. Across 39 total reviews at 5.0 stars, the recent record is spotless.
Reviews span water damage, mold, fire, biohazard, sewage, commercial cleaning, and furniture restoration, reflecting the breadth of the franchise. Multiple reviewers mention the owner or a senior manager calling personally to check on satisfaction, suggesting hands-on ownership despite the operation's size. Several reviews come from commercial clients (restaurants, offices, community outreach buildings), indicating an active commercial practice. The review volume is modest for a franchise described as the largest SERVPRO in Connecticut, which may indicate the Google listing captures only a fraction of their job volume.
Chris McCarty (project manager/crew leader — praised in multiple reviews for communication, thoroughness, and timely work), Marilyn (crew/coordinator — praised for clear explanations and finishing work in multiple reviews), Milton (crew leader — praised for leading a two-month project with consistent quality), Nick/Nicky (crew — praised for efficiency and professionalism), Pedro (project manager — praised for fast response and organized team), Delia (crew — praised for detail-oriented cleaning), Perez (crew — praised for quality work), Luz (crew — praised for quality work)
A perfect 5.0-star record with named, recurring staff suggests stable operations and consistent quality. The franchise handles everything from water dryout to mold to asbestos to construction, so your crew's mold-specific experience matters. Ask for Chris McCarty or Marilyn by name based on review patterns, and get an independent mold test before agreeing to remediation scope.
Keep in mind
- They do both mold testing and mold remediation. The company deciding you have a mold problem is the same one billing to fix it. Get an independent mold test before committing to their remediation scope.
- This is a SERVPRO franchise, not a mold specialist. Mold is one of many services they offer alongside water, fire, storm, biohazard, and cleaning. Ask about your crew's specific mold remediation experience before the job starts.
- The website mold content follows SERVPRO's national template closely. Ask what equipment and containment methods they will use at your specific property rather than relying on the generic process description.
- With only 39 reviews and zero negatives, there is limited third-party signal about what can go wrong. A perfect record is reassuring but also means fewer data points for buyers trying to spot patterns.
- The website lists a single service area of West Hartford. Confirm response times if your property is in Hartford, Farmington, or surrounding towns.