Provider profile
PuroClean of Greenwich | Stamford
Provider snapshot
What this listing says
Greenwich and Stamford homeowners dealing with water intrusion or mold in older homes and waterfront properties, backed by an owner with 15+ years in catastrophe claims adjusting.
Best for
- Homeowners in Greenwich, Stamford, Darien, or Norwalk who need water extraction or mold work from a single provider that also handles insurance documentation.
- Waterfront and historic-district property owners in Fairfield County dealing with coastal flooding, nor'easter damage, or seasonal humidity issues.
- Buyers or sellers who need mold remediation completed on a tight closing timeline, as multiple reviewers confirm fast turnaround on real estate transactions.
- Commercial property managers and condo associations in the Stamford-Greenwich corridor who need a restoration company with 24/7 availability and structured reporting.
About this company
PuroClean of Greenwich | Stamford is a locally owned franchise in Stamford, CT serving the lower Fairfield County coastline from Greenwich to Norwalk. Owners Alejandro and Jennifer Restrepo run the operation hands-on. Alejandro brings over 15 years leading catastrophe claims adjusters and working in property restoration, which shapes how the company documents losses and coordinates with insurance carriers.
On the mold side, the company uses HEPA filtration, containment with negative air pressure, and antimicrobial treatments. They handle testing and remediation under one roof. Their water damage work runs on the PuroClean QuickDry System, which pairs infrared cameras and moisture meters with daily monitoring until materials hit pre-loss dryness. They also do fire/smoke restoration, biohazard cleanup, and reconstruction.
The Restrepos hold IICRC credentials and EPA Lead Safe certification. They are members of the Stamford Chamber of Commerce and the Stamford Board of Realtors, where they won 2023 Affiliate of the Year. Several reviews mention insurance agents and plumbers referring clients directly to this franchise, suggesting strong trade relationships in the local market.
A perfect 5.0 stars across 105 Google reviews is rare for any restoration company. The volume and consistency suggest the Restrepos are managing both the field work and the customer experience tightly, though a single franchise location with a hands-on owner has an easier time maintaining that than a multi-location operation.
Services
Service area
Headquartered in Stamford, CT. The company names Greenwich, Old Greenwich, Riverside, Cos Cob, Byram, Darien, and Norwalk as primary service areas. Their website also references Fairfield County and Westchester County, NY, though the bulk of reviewer locations cluster in Stamford and Greenwich.
Review consensus
Alex (Alejandro) dominates the positive reviews. Reviewers consistently cite his same-day or within-the-hour response, clear explanations of the process, and willingness to coordinate directly with insurance companies. Adonay draws praise from at least six reviewers for daily moisture monitoring visits, punctuality, and a pleasant attitude. Drasko, described as a manager, is praised for off-hours availability and hands-on help. Cesar is named in multiple reviews for mold and water work. Roger, Ernesto, and Manny Ventura each receive praise for field crew leadership. Jennifer is noted for insurance coordination and client support. The recurring theme across reviews is communication: reviewers say the team explains each step, provides status updates, and reduces stress during emergencies.
1 found across 105 total reviews at 5.0★. The sole recent negative (1 found across 105 total reviews at 5.0 stars) comes from Sterling Rose in May 2026. The review contains no specific complaint about this location. It reads: "Please read my very detailed review on Puro Clean Wilton Ridgefield website. Trust but verify." No details about what went wrong, no named staff, no description of services received. The owner did not respond. The reviewer has 5 total Google reviews and is not a Local Guide. Without substance tied to this franchise, the complaint carries minimal weight.
The owner response rate on recent negative reviews is 0%, but with only one vague negative to respond to, that is not a meaningful pattern. The more notable pattern is how many reviews come through trade referrals: plumbers, insurance agents, and realtors all appear as referral sources, suggesting the company has built a strong local network. One 5-star reviewer (Munyi Shea, 9 total reviews) praised the field crew while noting that front-office scheduling and communication was not always smooth. This office-vs-field gap is common in growing restoration franchises and worth monitoring.
Alex/Alejandro (owner — consistently positive, praised for responsiveness, communication, and insurance coordination). Jennifer/Jen (co-owner — positive, praised for insurance help and client support). Adonay (field technician — positive across 6+ reviews for daily monitoring and professionalism). Drasko (manager — positive across 4+ reviews for off-hours responsiveness and hands-on help). Cesar (field lead — positive across 4+ reviews for mold and water damage work). Roger (field lead — positive, praised for neatness and courtesy). Ernesto (field crew — positive, praised for thoroughness). Manny/Manuel Ventura (field lead — positive, praised for team management and follow-through).
With 105 reviews at 5.0 stars and a deep bench of named field staff, this franchise is delivering consistent results in the Greenwich-Stamford market. Ask for Alex or Drasko if your project involves insurance coordination, and request Adonay's crew if daily moisture monitoring matters. Get an independent mold test before signing a remediation contract since this company does both.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company deciding you have a problem is the one getting paid to fix it. Ask for the testing report and consider getting an independent assessment before committing to remediation.
- This is a PuroClean franchise, not an independent company. Franchise operations follow corporate playbooks for pricing and process, which standardizes quality but also means local flexibility on pricing or scope may be limited.
- One reviewer noted that scheduling and communication with the front office was not always smooth, even while praising the field crew. The gap between office coordination and on-site execution is worth watching.
- Their claimed service area spans Fairfield County and parts of Westchester County, NY. For jobs outside the Stamford-Greenwich core, confirm response time and availability before booking.