Provider profile
First Response Restoration of Stamford
Provider snapshot
What this listing says
Stamford and Fairfield County homeowners facing water or mold damage who want a family-owned crew with 35 years of experience that handles insurance billing directly.
Best for
- Stamford, Greenwich, Darien, and Fairfield County residents who need same-day water or mold response from a company that handles insurance paperwork.
- Homeowners dealing with mold after a pipe burst or flood, where the same crew can extract water and then remediate the mold.
- Commercial property managers in Westchester or Fairfield County who need after-hours emergency restoration.
- Buyers who want to work with a small, owner-operated company where Cole or Vinnie shows up personally rather than dispatching anonymous subcontractors.
About this company
First Response Restoration operates out of Stamford, CT and Carmel, NY, covering Fairfield County in Connecticut and Westchester, Putnam, and Dutchess Counties in New York. They handle water damage, fire damage, and mold work for both residential and commercial properties. The company claims over 35 years of family-owned operation and bills insurance carriers directly with zero down.
On the mold side, they offer inspection, remediation, and removal as distinct services. Their website references air quality testing and containment. They also list thermal inspection and structural drying, which suggests they own the equipment for both detection and drying rather than subcontracting those steps. Commercial mold removal gets its own service page, signaling they take on larger buildings, not just single-family homes.
The company is family-owned and claims IICRC affiliation. Their Google listing is under the Stamford address, but the website centers on Carmel, NY, with a second phone number. This multi-location setup means the crew servicing your job could come from either base.
A 5.0-star rating across 36 Google reviews is unusually high. The review volume is modest, so the perfect score partly reflects a smaller sample, but the reviews that do include text consistently describe fast arrival times and hands-on involvement from owner Cole.
Services
Service area
Headquartered in Carmel, NY with a second location at 700 Canal St in Stamford, CT. Covers Westchester County (White Plains, Scarsdale, Bedford, Bronxville, Harrison, Ossining, Greenburgh, Rye Brook, Purchase, Yorktown Heights) and Putnam/Dutchess Counties in New York. In Connecticut, covers Fairfield County including Stamford, Greenwich, Darien, Fairfield, Westport, Ridgefield, Danbury, and New Canaan.
Review consensus
Cole, the owner, appears by name in at least seven reviews. Reviewers describe him arriving on site personally, often within an hour, and staying through the walkthrough. Vinnie gets called out for sewage cleanup and next-day crew assembly. Amanda draws praise for understanding emergency timing and coordinating insurance coverage. Multiple reviewers mention the company handling the full insurance claims process. Speed is the most consistent theme: reviewers report 20-minute to 60-minute arrival times and same-day or next-day completion.
0 found across 36 total reviews at 5.0★. No negative reviews exist in the last 18 months. With 36 total reviews at 5.0 stars, there are zero 1-star, 2-star, or 3-star reviews to analyze.
The review timeline shows a cluster of reviews in November 2025 (10 reviews in a two-week span) and another cluster in July 2025 (7 reviews in two weeks). Several of the clustered reviews have no text, and a few come from accounts with zero or one other review. This burst pattern is common when a business actively requests reviews after completing jobs, and it is not inherently suspicious, but it explains both the high volume in short windows and the perfect score.
Cole (owner — praised across 7+ reviews for personal presence, responsiveness, and insurance guidance). Vinnie (crew lead — praised for sewage cleanup speed and assembling crews on short notice). Amanda (team coordinator — praised for understanding emergency timing and sorting insurance). David (technician — one reviewer praised his knowledge and work quality).
Ask for Cole by name when you call. The reviews consistently point to him as the person who sets the tone for the job. Get your mold inspection from an independent assessor before hiring them for remediation, since they offer both services. Confirm which office — Stamford or Carmel — will dispatch your crew, especially if you need a sub-60-minute response.
Keep in mind
- They do both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Ask whether they will accept a third-party test or if you can hire an independent inspector.
- The website and Google listing show two different addresses: Stamford, CT and Carmel, NY. Confirm which location your crew will dispatch from and how that affects response time to your property.
- The phone number on the Google listing (845 area code) is a Hudson Valley number, not a Fairfield County local number. The 845 number routes to the Carmel, NY headquarters.
- 36 reviews is a small sample. A 5.0-star average with this volume tells you no one has left a negative review, but it does not tell you how the company handles complaints.