Provider profile
Force 1 Restoration Services
Provider snapshot
What this listing says
Hartford-area homeowners dealing with water damage that has led to mold, where you want one company to handle extraction, drying, remediation, and reconstruction under owner Glenn Alcover's direct involvement.
Best for
- Homeowners in Hartford, South Windsor, or surrounding towns who need water damage handled fast, especially after-hours or on weekends.
- Situations where water damage has already caused mold and you want one company to handle both remediation and the rebuild.
- Commercial property owners in the Hartford metro who need water extraction and drying with minimal business disruption.
- Spanish-speaking homeowners who want to communicate in their language throughout the project.
- Homeowners who want the owner directly involved rather than dealing only with dispatched crews.
About this company
Force 1 Restoration is a family-owned restoration company based in South Windsor, CT, serving the Hartford metro area. Owner Glenn Alcover runs the operation hands-on — reviewers regularly mention him showing up personally to diagnose problems, sometimes at 4 or 5 in the morning. Their primary identity is water damage restoration, but they handle the full chain from water extraction through mold remediation to reconstruction, which means you can hire one company instead of three.
The 45-minute response time guarantee is the standout claim. They advertise 24/7 availability and reviews consistently back this up, with multiple customers describing same-day or next-morning arrivals including weekends and holidays. Their website references IICRC-certified technicians and compliance with environmental regulations. They also handle fire damage, storm damage, and puff back cleanup. The mold removal page mentions containment, work area isolation, and disposal at EPA-certified sites, though it oddly references asbestos procedures in what should be a mold-specific section.
Glenn Alcover has run this business for over 10 years. The about page emphasizes that much of their work comes from referrals and repeat customers. Several Spanish-language reviews suggest they serve Connecticut's Latino community, and at least one reviewer (Yanitza Cosme) specifically praised staff member Maria for her role in navigating the reconstruction process.
4.8 stars across 71 Google reviews is strong. Only one review at 1 star has appeared in the last 18 months, and it was vague — three words with no specifics. The volume of 5-star reviews naming specific staff and describing specific jobs suggests genuine customer satisfaction rather than solicited reviews.
Services
Service area
Based in South Windsor, CT, serving the Hartford metro area. They list coverage across Hartford, Middlesex, New Haven, Tolland, and New London counties, with specific city pages for South Windsor, Manchester, Windsor, and Glastonbury. They explicitly exclude Fairfield and Windham counties. The five-county claim is broad for a family-owned operation — response times likely vary outside the immediate Hartford area.
Review consensus
Glenn is the most frequently named person across all reviews. Customers describe him showing up personally — diagnosing a leak himself, arriving at a cottage on a Sunday, responding at 4-5 AM to a flooded basement. David (also called Dave) is praised as a project lead who handled reconstruction from start to finish. Daryisol (also spelled Dayrisol) is mentioned in multiple 2026 reviews for doing assessments, sending estimates, providing photos and measurements, and working with insurance. Josh and Lou are praised as a technician pair who arrived quickly and worked efficiently. Maria is highlighted by Spanish-speaking reviewers for being kind, knowledgeable, and helpful in navigating the process. Speed is the most consistent praise theme — multiple reviewers mention same-day or next-morning arrivals. Several customers also note the company handled insurance coordination.
1 found across 71 total reviews at 4.8★. The sole recent negative review says "Dealing with them was not easy" with no further detail. The reviewer (Jane Jackson) has 4 total reviews and is not a Local Guide. The review received zero likes. No owner response was provided. Without specifics, this complaint is impossible to assess — it could reflect a scheduling issue, a personality clash, or a legitimate service failure.
A large batch of 5-star reviews landed on May 16, 2024 — at least 15 reviews on a single day. Many are brief (one sentence or emoji-only) and several are from accounts with very few reviews. This looks like a review solicitation push, possibly at an event or through a mass text request. The reviews from 2025-2026 are more detailed, name specific staff, and describe specific projects, which suggests the underlying service quality is real even if the May 2024 burst inflated the count.
Glenn Alcover (owner — praised repeatedly for personal involvement, diagnosing problems himself, responding at odd hours). David/Dave (project lead — praised for professionalism and reconstruction quality). Daryisol/Dayrisol (assessor — praised for estimates, photos, insurance coordination). Josh (technician — praised for efficiency, mentioned with Lou and separately with Jeff). Lou (technician — praised for quick assessment and execution). Jeff (technician — praised for restoration work). Maria (staff — praised by Spanish-speaking customers for kindness and helpfulness). Jesus (crew member — mentioned for quality work). Joe (mentioned by Brian M as a pleasure to work with, appears to be a company principal or senior staff).
Ask for Glenn to be involved in scoping your project — reviewers consistently say his direct participation is what sets Force 1 apart. For mold work specifically, get an independent test before letting them scope a remediation job. If you are outside South Windsor or Hartford proper, pin down the response time for your address before committing.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest — the company deciding you have a mold problem is the same one billing you to fix it. Get an independent mold assessment before agreeing to remediation work.
- Their service area claim covers five Connecticut counties (Hartford, Middlesex, New Haven, Tolland, New London). That is a large footprint for a family-owned company. If you are outside the Hartford metro, confirm the 45-minute response guarantee still applies to your location.
- The mold removal page on their website mixes in asbestos-related language (EPA-certified hazardous waste disposal, asbestos health effects) in ways that suggest template reuse rather than mold-specific content. Ask specifically about their mold remediation process to make sure the plan matches your situation.
- A cluster of 5-star reviews from May 16, 2024 — over a dozen on one day — is unusual. Many are short or text-free. This does not mean they are fake, but it is worth noting when weighing the overall rating.
- No owner response on the single recent negative review. With only one complaint, that is not necessarily a pattern, but it means you cannot see how they handle criticism.