Provider profile
TMG Plumbing & Disaster Solutions - Norwich
Provider snapshot
What this listing says
Norwich and eastern Connecticut homeowners dealing with water damage or mold who want a plumbing-first company that can fix the source, remediate, and rebuild under one contract.
Best for
- Norwich, Mystic, Groton, and New London area homeowners dealing with mold that started from a plumbing failure like a burst pipe, sump pump issue, or water heater leak.
- Homeowners who want one company to handle the plumbing repair, mold removal, and reconstruction without coordinating multiple contractors.
About this company
TMG Plumbing & Disaster Solutions is a family-owned restoration and plumbing company in eastern Connecticut with offices in Mystic and Norwich. Tyler, the owner, started the business in 2016. The company handles plumbing repairs, water damage restoration, fire damage cleanup, mold remediation, and full reconstruction. Their Google listing categorizes them as a water damage restoration service, and mold work is one piece of a broader operation that includes drain cleaning, sump pump installation, water heater services, and sewer line repairs.
The unusual thing here is the plumbing-first identity. Most mold remediation companies come from the restoration or environmental testing side. TMG started as plumbers, which means they can trace a mold problem back to its water source (leaking pipe, failed sump pump, condensation issue) and fix it in the same visit. They handle the full cycle: find the leak, fix the plumbing, remove the mold, dry the space, and rebuild the drywall and flooring. Their website displays an IICRC firm badge and a BBB A+ accreditation badge.
Services
Service area
Based in eastern Connecticut with offices at 800 Flanders Rd in Mystic and 124 W Town St in Norwich. The core service area covers Norwich, Mystic, Groton, New London, Waterford, Stonington, Ledyard, and Montville. Their website lists 90+ towns across eastern Connecticut including Willimantic, Stafford Springs, and Tolland, plus a mention of Rhode Island service on their mold page. That claimed territory stretches well beyond a reasonable radius for a small crew, so confirm response times for locations outside the New London County core.
Review consensus
Tyler (the owner) shows up repeatedly in reviews, both for plumbing calls and disaster response. Reviewers describe him managing jobs personally, showing up on weekends, and helping customers navigate insurance disputes. Patrick draws praise from multiple reviewers for same-day response, clear communication, and diagnosing plumbing problems on the spot. Adam gets named for pipe work during cold snaps and water heater installations. Paul handled remediation and restoration after flooding events, with one reviewer (kathy petris, a Local Guide) describing the phone intake as calming during a crisis. Frasier, Miguel, and Justin are praised together for a restoration job. Mateo gets named for heat and hot water repairs. The consistent theme is fast emergency response, including Saturdays, holidays, and after-hours calls.
1 found across 27 total reviews at 4.6★. No 1-star reviews exist. One 3-star review from Alice Leibowitz (December 2025) contained no text. The owner responded with a template message thanking the reviewer and mentioning commitment to communication and quality. With no complaint text, there is nothing specific to evaluate (1 found across 27 total reviews at 4.6★).
The review pattern is heavily weighted toward emergency plumbing calls (burst pipes, flooding, sump pump failures) rather than mold-specific work. Craig Thibeau's review mentions dampness and smell in a basement (which suggests mold), and kathy petris describes a flood remediation, but most reviewers came to TMG for plumbing emergencies. The owner responded to the single negative review with a template rather than a personalized reply. Several reviews cluster around April 2024, which may reflect a review solicitation effort.
Tyler (owner — praised in 6+ reviews for responsiveness, personal involvement, and insurance help). Patrick (technician — praised in 3 reviews for same-day response, clear communication, and diagnostic skill). Adam (technician — praised in 3 reviews for pipe repairs and cold-weather emergency work). Paul (technician/restoration lead — praised in 2 reviews for flood remediation and team management). Mateo (technician — praised in 2 reviews for heating and plumbing repairs). Frasier (technician — praised in 1 review for restoration work). Miguel (technician — praised in 1 review for restoration work). Justin (technician — praised in 2 reviews for restoration and plumbing work).
If your mold problem started from a plumbing failure, TMG can fix the source and handle the remediation in one engagement. Ask for Tyler to oversee the project. But get an independent mold test first, and confirm they have mold-specific crew availability since most of their review history is plumbing-focused.
Keep in mind
- They do both mold testing and mold remediation. A company that identifies your mold problem also profits from removing it. Get an independent mold test before committing to their remediation scope.
- Most reviews mention plumbing emergencies, not mold-specific work. Only a few reviews reference mold or water damage restoration directly, so the mold track record is thinner than the overall review count suggests.
- Their website lists 90+ territories across Connecticut and parts of Rhode Island. That is an enormous service area for what reviewers describe as a small, owner-run crew. Confirm realistic response times if you are outside the Norwich-Mystic-Groton core.
- The single 3-star review had no text and came from a first-time reviewer. With 26 of 27 reviews at 5 stars, there is very little complaint data to learn from.