Provider profile
MOLD BUSTERS LLC
Provider snapshot
What this listing says
Norwich-area homeowners dealing with attic mold or water damage who want a family-owned crew that repeat customers and local realtors have relied on for 8+ years.
Best for
- Norwich and eastern Connecticut homeowners with attic mold problems, which appear frequently in this company's review history.
- Property managers needing a company that handles both testing and remediation under one roof and has served commercial buildings.
- Buyers or sellers in a real estate transaction who need remediation done quickly, given the company's track record of fast turnaround from estimate to completion.
- Homeowners dealing with water damage from leaks or storms who want mold prevention built into the restoration process.
About this company
Mold Busters LLC is a family-owned restoration company based in Norwich, Connecticut. Gene and his wife Bonnie run the operation, which has been in business for over 15 years. They serve both residential and commercial properties across Connecticut and Rhode Island, handling mold remediation, air quality testing, water damage restoration, and mold prevention.
Their website describes a process that includes containment with physical barriers, negative air pressure, and HEPA filtration, followed by antimicrobial treatment and dehumidification. They also offer air quality testing to detect airborne mold before and after remediation. Nothing on the site points to unusual equipment or methods beyond standard restoration industry practices, but their blog posts show they understand the technical sequence well enough to explain it clearly.
The company has built its reputation largely through word-of-mouth. One local realtor with William Pitt Sotheby's has used them for over 8 years across multiple properties. Several reviewers mention returning for repeat work, including one who subcontracted other remediation companies before switching to Mold Busters. Gene is frequently described as showing up early, explaining the scope in detail, and providing quotes the same day.
At 4.7 stars across 49 Google reviews with zero negative reviews in the last 18 months, their track record is notably clean for a remediation company. Most reviews specifically name Gene and describe fast turnaround times and reasonable pricing.
Services
Service area
Mold Busters is headquartered in Norwich, CT and claims to serve all of Connecticut and Rhode Island. Review evidence confirms work in the greater eastern Connecticut area. Coverage across the full two-state area is a broad claim for a small family-run company, so confirm availability if you are far from Norwich.
Review consensus
Gene is mentioned by name in at least 10 reviews. Customers describe him as punctual (often arriving 15 minutes early), upfront about pricing, and willing to walk through the full scope of work before starting. Max was praised for remediation quality, with one reviewer noting their post-remediation test results came back clean. Mike was called out as a hard worker by one reviewer. Multiple customers mention reasonable pricing, and several have used the company more than once. Bonnie, Gene's wife, is noted for being helpful and knowledgeable. The office staff gets praise for responsiveness and kindness.
0 found across 49 total reviews at 4.7★. No 1-star reviews exist in the last 18 months. Across 49 total reviews at 4.7 stars, there are no recent complaints to analyze. The two 4-star reviews in the dataset contain no text with specific concerns.
The review base includes a cluster of 5-star reviews from September 2020, several from accounts with very few reviews. This is common with small businesses that ask customers to leave reviews during a particular period. It does not invalidate the reviews, but it means the overall rating reflects some coordinated review activity rather than purely organic feedback over time.
Gene (owner — consistently positive, praised for punctuality, knowledge, and honest pricing across 10+ reviews). Bonnie (co-owner, Gene's wife — positive, described as knowledgeable and pleasant). Max (remediation technician — positive, praised for quality work and clean post-remediation results). Mike (field worker — positive, called hardworking and knowledgeable).
With no recent complaints and a strong repeat-customer base, Mold Busters has an unusually clean review record. Ask for Gene directly and request a written scope of work before starting. Given that they do both testing and remediation, getting a second opinion on testing results from an independent lab is a reasonable precaution.
Keep in mind
- Mold Busters does both air quality testing and remediation. That means they can test, find a problem, and then sell you the fix. Consider getting an independent test from a company that only does testing to confirm the scope before authorizing remediation work.
- They claim to serve all of Connecticut and Rhode Island, which is a broad area for a small family-run operation based in Norwich. If you are on the opposite side of the state, confirm response times and whether travel affects pricing.
- The website is light on specifics about crew size, certifications held, or insurance details. You will need to ask directly.
- With 49 reviews total, the sample is relatively small compared to larger restoration companies. The 4.7-star rating is strong but based on limited volume.