Provider profile
Crystal Restoration Services of CT Inc.
Provider snapshot
What this listing says
Connecticut homeowners facing mold after water damage who want a single company with three offices statewide and 50 years of restoration experience to handle the full job.
Best for
- Connecticut homeowners dealing with mold growth after flooding or pipe bursts, especially in Fairfield County and the Hartford area.
- Property managers and insurance agents who need a restoration company they can send clients to repeatedly across the state.
- Homeowners who want one company to handle water extraction, drying, and mold remediation in a single engagement rather than coordinating multiple contractors.
- Commercial property owners with large-scale water or fire damage, given Crystal's corporate client roster and dehumidification trailer capacity.
- Buyers of older Connecticut homes who discover mold in attics, basements, or crawl spaces during or after purchase.
About this company
Crystal Restoration Services of CT operates out of Norwalk with additional offices in Danbury and Hartford, covering the entire state of Connecticut. They handle mold remediation alongside water damage, fire damage, smoke and soot cleanup, odor removal, HVAC and duct cleaning, contents cleaning, biohazard disinfecting, and post-construction cleaning. The company is a member of the Indoor Air Quality Association and describes itself as a mold-remediation firm with all project managers trained in mold work.
Their water damage process follows a structured sequence: immediate property inspection, moisture detection behind walls and under flooring, standing water extraction, carpet salvaging, commercial-grade dehumidification, antimicrobial treatment, and multi-day re-inspection until drying is confirmed. They maintain dehumidification trailers for large-scale jobs. Corporate clients include IBM, GE, Stop & Shop, Staples, and Yale New Haven Health.
Ralph Conlon runs the company as president, with Marc Angiletta as vice president and project manager. The team page lists five project managers/estimators: Kenneth Messenger, Brian Gerard Sr., David Natzel, and Brian Gerard Jr. alongside Marc. The company claims over 50 years in the restoration business and holds Connecticut Home Improvement Contractor registration HIC.0575578.
With 42 Google reviews and a 4.7-star rating, Crystal has zero negative reviews from the past 18 months. Multiple reviews come from insurance agents and property managers who describe repeat use over years or decades, which is an unusual signal of consistency.
Services
Service area
Headquartered in Norwalk, CT with additional offices in Danbury and Hartford. Crystal claims to serve the entire state of Connecticut. Website testimonials reference work in Greenwich, West Hartford, Darien, Stamford, West Simsbury, New Canaan, Suffield, Trumbull, and Woodbridge.
Review consensus
Fast emergency response is the most frequent theme. Multiple reviewers describe Crystal arriving within hours, including on weekends and holidays (Super Bowl Sunday, New Year's Eve). Marc Angiletta draws praise for walking clients through the process and staying communicative. David Natzel and Brian Gerard Sr. are both named repeatedly for hands-on project management and same-day dispatch. Brian Gerard Jr. is praised for pipe burst remediation work. Reviewers frequently mention crews cleaning up after themselves and leaving homes in good condition. Several insurance agents and property managers describe using Crystal for 25-30 years.
0 found across 42 total reviews at 4.7★. No negative reviews found in the last 18 months. The older review history is not included in this assessment.
An unusually high proportion of reviews come from insurance agents, public adjusters, and property managers rather than direct homeowners. This suggests Crystal's primary referral channel is the insurance industry, which could mean their pricing and processes are calibrated for insurance-covered claims. One older review (2019) references that lower-rated reviews were associated with a specific project manager named Marc, though no recent negatives exist to evaluate this.
Marc Angiletta (VP/project manager -- positive, praised for communication and walking clients through the process). David Natzel (project manager -- positive, praised for fast response and weekend availability). Brian Gerard Sr. (project manager -- positive, praised for responsiveness, mold evaluation, and pipe burst work). Brian Gerard Jr. (project manager -- positive, praised for pipe burst remediation). Bruce (crew lead -- positive, praised for crawl space work and fire restoration). Ralph Conlon (president -- positive, mentioned by long-term insurance agent). Ronan (crew -- positive, praised alongside David for flood response). Steve (crew lead -- positive, praised for New Year's Eve emergency response). Carlos (crew -- positive, praised for water damage cleanup). Craig Collins (project manager -- positive, praised for knowledge and insurance coordination). Ken Messenger (project manager -- positive, praised in website testimonials). Mark Mastropietro (project manager -- positive, praised repeatedly in website testimonials for water damage and mold work).
Crystal has an unusually clean recent review record for a 50-year-old restoration company. Ask for the specific project manager who will handle your job and confirm that person stays assigned throughout. If you need mold work specifically, ask how they separate testing from remediation and whether they can provide a scope of work based on an independent test you bring in.
Keep in mind
- Crystal does both mold testing and mold remediation. When the same company tests and remediates, they have a financial incentive to find problems. Consider getting an independent mold test before and after their work.
- Mold remediation is one service among many here. This is primarily a water and fire damage restoration company. If you need mold-only work, ask how many mold-specific jobs they handle per month versus water and fire projects.
- The website describes the mold remediation process in general terms (source removal, moisture correction) but does not detail specific containment or air-handling equipment. Ask what setup they use on your particular job.
- They claim to serve the entire state of Connecticut from three offices. If your property is far from Norwalk, Danbury, or Hartford, confirm response times and whether the same project manager stays on your job.
- 42 reviews over what looks like several years is a modest volume for a company this established. The reviews skew heavily toward water damage work, with only a few mentioning mold specifically.