Provider profile
Pro-Klean
Provider snapshot
What this listing says
North Haven and central Connecticut homeowners dealing with water damage that led to mold, where a single company handling mitigation through rebuild under one insurance claim matters.
Best for
- Homeowners in the North Haven and greater New Haven area who need mold remediation tied to water damage and want one company to handle the full sequence from drying through rebuild.
- Insurance-referred customers whose carrier has assigned Pro-Klean as a preferred vendor — they coordinate claims paperwork and work with adjusters directly.
- Commercial property owners or condo associations dealing with large-loss events that require structural restoration beyond simple cleanup.
- Homeowners who discover asbestos or lead during a mold or water damage project and need abatement handled under the same contract.
About this company
Pro-Klean is a family-owned restoration company based in North Haven, Connecticut, operating since 1986. Mold remediation is one piece of a broader operation that covers water damage, fire and smoke cleanup, wind and storm repair, biohazard work, ice dam removal, and asbestos and lead abatement. They do both mold testing and mold remediation, which means they diagnose the problem and sell the fix.
The mold side of the business includes air and surface sampling, moisture meter readings, crawl space cleaning, and remediation with biocide treatment and air scrubbing. They send samples to outside labs for analysis. For water damage, they run 24/7 emergency response with extraction equipment, dehumidifiers, and fans. They also handle the rebuild afterward — drywall, flooring, painting, full remodeling — which separates them from companies that stop at mitigation.
The company claims over a century of combined crew experience. They hold IICRC firm certification, carry a BBB A+ rating, and belong to the Restoration Industry Association. They work directly with insurance carriers and say they coordinate claims from first notice through final settlement. They also do large-loss commercial work — multi-unit properties, structural rebuilds, and demolition cleanup.
At 4.6 stars across 169 Google reviews, the rating is solid but not exceptional. The positives heavily praise individual project managers. The negatives cluster around subcontracted labor quality and project timelines stretching well past estimates.
Services
Service area
Pro-Klean is headquartered at 97 Defco Park Rd in North Haven, Connecticut. They claim to serve the entire state of Connecticut for both residential and commercial work. Most reviewers reference the greater New Haven area, condos, and surrounding towns. For locations far from North Haven, confirm crew availability and response time before booking.
Review consensus
Tony stands out across the most reviews as a project manager who communicates constantly, keeps customers updated on schedules, and stays present on-site. Art and Ray also draw praise for responsiveness and managing complex condo and water damage restorations. Nathaniel gets called out for communication during a storm damage repair. Hermanio and Raul earned a specific mention for hard work during a mold remediation in extreme heat. Alex drew praise for efficiency on punch list items. Several reviewers note fast emergency response — crews arriving within hours of a call, sometimes working through the night. Insurance coordination is a recurring positive, with customers saying Pro-Klean handled adjuster communication smoothly.
5 found across 169 total reviews at 4.6★. Communication breakdowns dominate the complaints. Stephanie Wajda (Local Guide, 35 reviews) describes project manager Rob as barely present and not making workers fix problems — sheetrock you could push in with your fingers, covered-up electrical outlets and HVAC vents, staples left in hardwood floors. Her 3-week job took 8 weeks. Victor Cruz names head contractor Brian as unresponsive to calls and texts, with a project that stretched past a year; Mark was the only person who answered. Range Trainer (2 stars) reports 8 months for one wall and siding, going through two project managers and two coordinators who disappeared for extended periods. Vanessa Brogden describes trusses being covered by a new roof despite fire damage, failing inspection, and a resulting lien. Diana Shaw reports terrible communication and perpetual lateness. The DSawyerPc complaint about being asked to pay contractors and get reimbursed drew an owner response explaining this is sometimes an insurance carrier requirement, though the owner also could not find the reviewer in their system.
The gap between Pro-Klean's project managers and their subcontracted labor tells most of the story. Positive reviews name specific PMs — Tony, Art, Ray, Nathaniel — and praise their communication. Negative reviews describe a different experience: crews who lack skill, project managers who vanish, and timelines that collapse. This looks like a company where the outcome depends heavily on which project manager you get and which subcontractors they assign. The owner response pattern reinforces this — 3 of 7 recent negatives got replies, and two use identical template language. The one substantive response (to DSawyerPc) explains an insurance process issue but also says the customer name is not in their system.
Tony (project manager — praised in multiple reviews for communication and follow-through). Art (project manager — praised for helpfulness on condo restorations). Ray (repairs manager — praised for assessing damage and managing drying and rebuild). Nathaniel/Nate (praised for communication during storm damage and helping resolve issues). Alex (praised for punch list work and knowledge). Jen/Jenn (praised for updating customers and resolving issues). Brandon (praised for follow-up and assurance). Vinnie (praised for quick roofing work). Brian (head contractor — praised by one reviewer for tree damage work, named by Victor Cruz as unresponsive). Hermanio (praised for hard mold remediation work). Raul (praised for mold remediation work). Louis (praised for tile and flooring quality). Nick (praised for helping navigate a difficult time). Rob (project manager — criticized by Stephanie Wajda for lack of oversight). Charles (claims rep — criticized by Stephanie Wajda for poor communication). Mark (noted by Victor Cruz as the only person who answered calls).
Ask for Tony, Art, or Ray as your project manager — reviewers who had them consistently report strong communication and good results. Get your project timeline, scope, and crew assignments in writing before work starts. If subcontracted workers show up and the quality looks wrong, escalate immediately to a supervisor rather than waiting for your PM to notice.
Keep in mind
- Pro-Klean does both mold testing and mold remediation. That creates a conflict of interest — the company deciding you have a mold problem is the same company selling the fix. Consider getting an independent mold assessment before committing to their remediation scope.
- Multiple reviewers report projects running 2 to 4 times longer than the original estimate. A proposed 3-week job became 8 weeks in one case; another stretched past a year. Get timeline commitments in writing with milestone dates.
- Much of the hands-on work goes to subcontracted crews rather than in-house staff. Reviewers describe workers with no apparent experience, inconsistent quality, and high turnover mid-project. Ask who will do the actual work and whether they are Pro-Klean employees.
- Owner responses to negative reviews follow a template pattern — two of three responses use identical language directing the customer to call the office. This looks more like reputation management than engagement with specific complaints.
- They claim to serve the entire state of Connecticut. That is a broad footprint for a single-location company in North Haven. Confirm response times and crew availability for jobs outside the greater New Haven area.