Roto-Rooter Plumbing & Water Cleanup

Fernando is the standout name. He appears in over 15 positive reviews spanning February through June 2026, consistently praised for responding quickly, explaining water damage and mold situations clearly, and helping homeowners file insurance claims. Multiple reviewers say they would give him "100 stars." Manuel draws repeated praise for drain and plumbing work — reviewers highlight that he cleans up after himself and explains what caused the problem. Dazhaun received two 5-star mentions for water heater work and general plumbing skill. Richard, Josh, Orlando, Edward, Franco, Rodney, Sean, and Muharem each receive individual positive mentions. Response speed is a recurring theme — multiple reviewers report technicians arriving within 45 minutes to an hour.

4 found across 180 total reviews at 4.8★. Brenda called for a clogged pipe and says Oliver spent 45 minutes repairing his own equipment in her basement, charged $250 without clearing the clog, then recommended a $2,100 jetter service. When she called to complain, she says Maria in the office was dismissive. A camera technician later recommended $8,500 in pipe work; a competitor jetted the pipe for $1,100. Beth Piantedosi, a Local Guide with 22 reviews, describes being overcharged for a sewer cleanout and upsold an $1,800 water filtration system that she says made her water worse. She reports repeated no-call/no-shows when trying to get it fixed. R McCarthy paid $610 for a Thanksgiving Day drain clearing and called the pricing "grossly overpriced." Pat Brazel left a 1-star rating with no text — the owner responded thanking them for a "5-star rating," suggesting the review may have been modified after the response.

Pricing complaints cut across star ratings. Even 5-star reviewers mention being surprised by costs — one praised Manuel's drain work but noted the quote "will knock the wind out of you," and a Thanksgiving water heater replacement cost $3,600. The 2-star and 3-star reviews reinforce this: $923 for drain clearing with wall damage, $665 for a kitchen sink unclog, $286 for diagnostics. This is consistent with a national franchise model where corporate sets pricing above local market rates. The owner response pattern is notably uniform — Pat Swanson sends the same template to every negative review regardless of the complaint, directing customers to email a corporate address. No response addresses the specific issue raised or offers a concrete resolution.

Fernando (water damage/mitigation technician — overwhelmingly positive, praised for insurance claim help and responsiveness). Manuel (plumber/drain technician — positive, praised for drain work and cleanup). Oliver/Oliwer (technician — mixed; one negative review describes equipment failure and incomplete work, one positive review praises knowledge). Maria (office staff — negative, described as dismissive). Dazhaun (technician — positive, praised for water heater work). Richard (technician — positive). Josh (technician — positive). Orlando (technician — positive, praised for fast diagnosis). Edward (technician — positive). Franco (technician — positive, insurance claim assistance). Rodney (technician — positive, water cleanup). Sean (technician — positive, water cleanup). Muharem (technician — positive). Merg (technician — positive, worked alongside Fernando).

Ask for Fernando if your situation involves water damage or mold — he has a long track record of positive reviews for exactly that work. Get a written quote before any technician starts, and compare it with at least one local competitor, because pricing is the one consistent weak spot across all star levels. If the scope expands during a visit — from drain clearing to camera inspection to pipe replacement — pause and get a second opinion before authorizing additional work.