Provider profile
United Property Restoration Services
Provider snapshot
What this listing says
Middlefield-area homeowners dealing with water or fire damage who want a single company to handle mold inspection, remediation, and full reconstruction through their insurance claim.
Best for
- Homeowners in central Connecticut facing mold after water damage who want inspection, removal, and reconstruction handled by one company.
- Property owners dealing with large-scale fire or water damage who need a firm that can manage the full rebuild, not just mitigation.
- Landlords and condo associations needing emergency response for multi-unit water or fire incidents, given their capacity for commercial-scale jobs.
- Buyers who want their restoration company to handle insurance claim coordination directly so they do not have to manage paperwork between parties.
About this company
United Property Restoration Services operates out of Middlefield, Connecticut and serves CT and parts of Massachusetts. They position themselves as a one-stop shop: mold inspection, mold removal, water damage mitigation, fire damage restoration, and full reconstruction under one roof. They also coordinate directly with insurance carriers on claims.
What stands out is the scale. They call themselves one of the largest privately owned restoration firms for commercial and residential properties, and reviewers confirm it. One reviewer described visiting their facility and seeing a showroom where clients choose cabinets and counters, plus a warehouse where belongings are packed into labeled crates during restoration. They send certified mold inspectors who collect air and surface samples for lab analysis, then handle remediation and rebuild. That end-to-end capability is unusual for a company this size in central Connecticut.
Founder Bill Leone built the company around a "Care at Work" philosophy. VP Nick Sarro oversees all locations and Karl Friedl runs operations. The company claims over 25 years in business and states it holds IICRC credentials.
With 78 Google reviews and a 4.6-star rating, the numbers are solid. The majority of reviews describe fire and water damage projects, often large-scale whole-home rebuilds that took months. Multiple reviewers specifically note the company worked directly with their insurance company, handling documentation and billing.
Services
Service area
Headquartered at 70 Industrial Park Access Rd in Middlefield, Connecticut. Their website references service across Connecticut and Massachusetts, with location pages for Connecticut. Reviews confirm work in Provincetown (MA), Madison (CT), and the broader central Connecticut area. No second office address is listed despite Massachusetts references on the site.
Review consensus
Responsiveness is the most consistent theme. Multiple reviewers describe getting crews on-site within hours, including holidays and weekends. Joe draws specific praise for water damage mitigation work: one reviewer called him transparent and communicative, noting his team labeled every piece of a dismantled wall system for reassembly. Gus Jara earned praise as a project manager who kept homeowners informed during a fire rebuild. Licia (also referred to as Lucia) responded to emergencies even while on vacation, coordinating teams by phone. Brian Leon was described as honest and not pushy during a home restoration. Alec was praised for being efficient and easy to work with. Mike Leone kept close contact and addressed concerns. Ed was singled out for his can-do attitude during a whole-house replacement. Several reviewers mention the company handled their insurance claims directly, reducing their burden.
2 found across 78 total reviews at 4.6★. 2 found across 78 total reviews at 4.6 stars. The substantive complaint (May 2026) describes a water damage job from an ice dam that went poorly from start to finish. The reviewer had no assigned point of contact, was passed between mitigation, rebuild, and management teams without anyone owning the full process. A kitchen floor demolition was scheduled with one day's notice, and the wrong layer of flooring was removed because the demo crew did not know the mitigation crew had already stripped it. Insurance billing dragged out over five months with a $2,000 gap between what the insurer paid and what United invoiced, traced to missing documentation United had not submitted. The reviewer updated the review to note that Lucia called soon after to apologize and accept constructive feedback. The second 1-star review (June 2025, from a Local Guide with 63 reviews) contains no text, making it impossible to assess.
The detailed negative review reveals a structural weakness: handoffs between mitigation and reconstruction teams. The reviewer was bounced between multiple contacts because different phases of the job belonged to different departments. This is a common pain point at larger restoration companies that separate mitigation crews from rebuild crews. The positive reviews, by contrast, consistently praise individual staff members by name, suggesting the experience depends heavily on who manages your project. When reviewers had a single point of contact like Joe, Gus, or Brian Leon, satisfaction was high. When they did not, the process broke down.
Joe (mitigation lead — praised by multiple reviewers for transparency, communication, and care with belongings). Gus Jara (project manager — praised for keeping homeowners informed during fire restoration). Licia/Lucia (emergency coordinator — praised for rapid response even while on vacation; also reached out to apologize after negative review). Brian Leon (restoration manager — praised as honest and approachable). Mike Leone (project contact — praised for close communication and follow-through). Ed (contractor — praised for can-do attitude on whole-house rebuild). Alec (technician — praised for efficiency and kindness). Karl (staff — praised for helpfulness on condo fire project). Gustavo (staff — praised alongside Karl for condo restoration). Adam and Brian (technicians — praised for mold surface removal and restoration). Rachel (evaluator — praised for answering questions and following through). Kathy (receptionist — praised for promptly connecting callers). Denise (staff — praised for being informative and helpful). Mike and AJ (crew — praised for insurance-direct roof work). Shaun (project manager — praised as a replacement PM who turned a troubled project around).
Ask for a named project manager up front and confirm that one person will own your job from mitigation through reconstruction. The positive reviews cluster around specific individuals, especially Joe for mitigation and Gus Jara for rebuilds. The negative review traces directly to a lack of a single point of contact. If you can lock in a dedicated PM, the track record is strong.
Keep in mind
- They do both mold testing and mold remediation. A company that finds mold and then sells you the removal has a financial incentive to find problems. Consider getting an independent inspection before committing to their remediation services.
- One detailed 1-star review (May 2026) describes being passed between multiple contacts with no single point person, a floor demolition scheduled with one day's notice, and a $2,000 billing discrepancy with insurance. The reviewer updated the review noting that Lucia called promptly to apologize and accept feedback, but did not change the rating.
- The 0% owner response rate on recent negative reviews means these complaints sit unanswered publicly on Google, even though the company did reach out privately in at least one case.
- Their website references Boston and Massachusetts locations, but the only confirmed physical address is in Middlefield, CT. Ask about actual technician availability if your property is far from central Connecticut.