Provider profile
Advanced Disaster Recovery Inc.
Provider snapshot
What this listing says
Hartford-area homeowners dealing with water or mold damage who want a multi-state restoration company that handles insurance claims directly and offers 0% financing up to $200,000.
Best for
- Homeowners in the Hartford area or central Connecticut who need mold found and removed from the same company, with insurance handled directly.
- Property owners whose mold problem started from water damage — they can handle both the water mitigation and the mold work in a single engagement.
- Commercial property managers in healthcare, hospitality, or education who need after-hours restoration work that meets industry-specific requirements.
- Buyers who need financing — they offer 0% promotional APR loans up to $200,000 through Enhancify, which is unusual for mold work.
- Multi-property owners across the Northeast who want one restoration vendor covering NY, NJ, PA, and CT.
About this company
Advanced Disaster Recovery Inc. operates out of Marlborough, Connecticut as part of an 11-office restoration operation spanning New York, New Jersey, Pennsylvania, and Connecticut. Mold is one piece of a much larger disaster restoration business — they handle water damage, fire damage, storm damage, sewage cleanup, biohazard work, and full reconstruction under one roof. They do both mold inspection and mold removal, which means the same company that tells you there is a problem also sells you the fix.
On the mold side, their website describes infrared camera detection, moisture meter mapping, negative air pressure containment, HEPA filtration, EPA-compliant removal, antimicrobial treatment, and third-party air quality testing for post-remediation clearance. Their technicians hold IICRC AMRT (Applied Microbial Remediation Technician) credentials. They also list hydroxyl generators, thermal fogging, and ozone treatment for odor work. For a restoration company, that equipment list is specific rather than generic.
The company started in 2000 as Hudson Valley DKI, rebranded to Advanced Disaster Recovery in 2020 after merging with A. Molly Company, and grew through acquisitions — AstroCare (2021), Service1st Restoration and First General Services of Hartford (2022), Zott Construction and Tri-State Contents (2023). That acquisition history explains the multi-state footprint but also means the Connecticut operation you deal with may feel different from the New York or Pennsylvania offices.
Google shows 4.5 stars across 34 reviews at their Marlborough location. That is a modest review count for a company claiming 15,000+ completed projects, which likely reflects a multi-location structure where reviews scatter across different office listings.
Services
Service area
Headquartered in Marlborough, Connecticut with 11 offices across four states. Connecticut coverage focuses on the Hartford area, New Haven, and Fairfield County. Also serves New York (Hudson Valley, NYC Metro, Long Island), New Jersey (Northern NJ, Central NJ, Jersey Shore), and Pennsylvania (Lehigh Valley, Harrisburg, Scranton). The claim of 1,600+ communities across four states is broad — confirm crew availability for your specific town.
Review consensus
Communication and attentiveness come up repeatedly. Sue Feinberg (Local Guide, 36 reviews) called out Mustafa, Jonathan, and Johan by name for being 'really lovely' during her water remediation. Barb Martzall praised Dave and his team for sensitivity to family issues during a mold and water job. Beth Westcott credited Lukas as project manager on a complex leak-to-mold-to-asbestos project. Mike Lombardo Jr. gets named twice — Sharon noted he 'went out of his way to be helpful,' and sherrie samuel thanked him for getting her home back to normal ahead of schedule. Multiple reviewers mention the team explaining each step of the process clearly.
3 found across 34 total reviews at 4.5★. Matt Mccoy (Local Guide, 118 reviews) described repeated no-call no-shows from subcontractors during a garage fire rebuild, with the project still incomplete five months past its original completion date. The owner responded with a detailed timeline showing city-required permit delays pushed construction start to June 2026 and named Thomas Wilcox as the point of contact — but the reviewer's complaint about subcontractor communication stands separately from the permitting issue. Candy O'Connor reported a similar experience: three months waiting for a building permit during reconstruction, feeling ignored and pushed aside. Lisa Crean described additional water damage caused by an uncapped vanity drain during restoration work, with the crew blaming her for not telling them about a bathroom on the other side of the wall.
Two of the three negatives share a common thread: reconstruction delays tied to permitting. This suggests the company's restoration work (water extraction, mold removal) may run smoothly, but when the job extends into rebuild and permitting territory, timelines stretch and communication breaks down. The owner's detailed response to the Mccoy review — citing specific permit dates and naming a contact — shows the company engages with complaints substantively rather than deflecting. But only one of three negatives received a response.
Mike Lombardo Jr. (project manager — praised by Sharon and sherrie samuel for helpfulness and timely completion). Dave (team lead — praised by Barb Martzall for sensitivity during mold/water work). Lukas (project manager — praised by Beth Westcott for managing a complex multi-phase project). Mustafa (remediation team — praised by Sue Feinberg). Jonathan (remediation team — praised by Sue Feinberg). Johan (remediation team — praised by Sue Feinberg). Charlie (contractor — praised by Sharon for quality work). Mike (project manager — praised by Beth Amy for basement recommendations). Dana (reconstruction — praised by Esther Hall for being courteous and informative). Thomas Wilcox (point of contact — named in owner response to Mccoy complaint).
Ask for Mike Lombardo Jr. or Lukas as your project manager if the job involves anything beyond straightforward mitigation. The restoration and mold work draws solid reviews, but reconstruction projects carry real risk of timeline blowouts — get a written schedule with milestones before signing. If your job is mold-only with no rebuild needed, the track record here is strong.
Keep in mind
- They do both mold testing and mold remediation. The company that finds the mold profits from removing it. Ask whether you can use an independent inspector for the initial assessment, or request that a third-party lab handle all post-remediation clearance testing.
- Two of three recent one-star reviews describe reconstruction delays stretching months beyond expectations, with permitting cited as the cause. If your project involves rebuild work after remediation, get the permitting timeline in writing before signing.
- This is a growth-by-acquisition company. The Connecticut office entered the network in 2022 through a First General Services of Hartford acquisition. Your experience depends on which local team and project manager you draw.
- Their 90-minute response time comes with a footnote: 'in nearby service areas.' Marlborough is the CT office — if you are in Fairfield County or New Haven, confirm actual response times for your location.
- With 34 Google reviews at this location, you have a small sample to judge from. The parent operation claims 599+ reviews across all offices, but those reflect different teams in different states.