Provider profile
Restoration 1 of Waterbury
Provider snapshot
What this listing says
Homeowners in Harwinton, Waterbury, and Litchfield County dealing with water damage that has led to mold, where Brandon and Austin handle everything from insurance claims to remediation under one roof.
Best for
- Homeowners in Harwinton, Waterbury, Torrington, or Litchfield County who need mold remediation after water damage from burst pipes, flooding, or ice dams.
- Property owners who want one company to handle water extraction, mold removal, and insurance paperwork without coordinating multiple contractors.
- Commercial property managers in the Waterbury area who need 24/7 emergency response for water or mold emergencies.
About this company
Restoration 1 of Waterbury is a franchise location based in Harwinton, Connecticut, serving Waterbury and roughly 19 towns across Litchfield County. Their Google listing categorizes them as a water damage restoration service, but they also handle mold remediation and fire damage. They do both mold testing and mold removal.
Their website references IICRC-certified technicians and describes a five-stage mold process: inspection, testing, containment, removal, and verification. They mention HEPA-filtered equipment and EPA-recommended protocols. They also offer crawlspace encapsulation, air duct cleaning, sewage cleanup, and crime scene cleanup. Nothing about their equipment or methods stands out as unusual for a Restoration 1 franchise; these are standard offerings across the brand.
Services
Service area
Based in Harwinton, Connecticut (06791), about 10 miles northwest of Waterbury. They list 19 cities across Litchfield County and surrounding areas: Canton, Torrington, Watertown, Canaan, Falls Village, East Hartland, Colebrook, Norfolk, New Hartford, Lakeville, Cornwall, Bethlehem, Barkhamsted, Goshen, Kent, Litchfield, Morris, North Canaan, and Salisbury. The coverage stretches across most of Litchfield County.
Review consensus
Brandon is the most frequently named person across reviews. Multiple reviewers describe him answering the phone personally, including late-evening calls. Vanessa Lee called at 8 PM about an ice dam and the owner picked up immediately. Kat Silva, a single mother dealing with a multi-floor water leak, praised Brandon for handling all insurance claims work and scheduling bathrooms one at a time so the family always had a working shower. Larry Espinet had two basements flood in the same week, and Brandon responded to both in the middle of the night. Lisa Schmidt noted Brandon returned her voicemail quickly and scheduled mold service in a storage unit. Tim Hurlock praised Brandon and his staff during a remediation process. Austin gets specific praise as a project manager. Phil Snedecor, a Local Guide with 25 reviews, called Brandon and Austin a "dream team in the mold mitigation world." Whitney Peszek praised Austin for availability during the mitigation process and Brandon for insurance guidance. Keely R described Austin as organized and conscientious. Corey DeCamp said Austin made everything go smoothly and noted even the insurance adjuster was impressed.
0 found across 28 total reviews at 5.0★. No recent negative reviews to analyze. All 28 reviews are 5 stars with no complaints in the last 18 months.
A perfect 5.0-star average across 28 reviews with zero negatives is rare. The review base spans from late 2023 through early 2026, with a cluster of single-review accounts posting in early 2025. Several of these single-account reviews (Lynn Phillips, Timothy Watkins, Scott Casper, Audree Cagle, Justin Simon) share a similar writing style and focus on water damage scenarios, which is worth noting. The more detailed and credible reviews come from multi-review accounts and Local Guides (Phil Snedecor, Lisa Schmidt, Kat Silva, Gary Bilodeau) and consistently name Brandon and Austin with specific project details.
Brandon (owner/manager — positive across 8+ reviews, praised for answering phone personally, handling insurance, fast response, after-hours availability). Austin (project manager — positive across 5+ reviews, praised for organization, availability, mold mitigation leadership). Jessica Garofano's review mentions Brandon working with insurance. Phil Snedecor calls Brandon and Austin a mold mitigation team.
Ask for Brandon or Austin by name. Brandon handles insurance coordination and tends to answer the phone personally, even after hours. Austin runs mold mitigation projects on-site. Since they do both testing and removal, get an independent mold test before committing to their remediation scope.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The company that finds the mold also profits from removing it. Consider hiring an independent testing company to verify the scope before and after their work.
- This is a franchise operation under the Restoration 1 national brand. Quality depends on the local owner and crew in Harwinton, not the national network.
- 28 reviews with a perfect 5.0-star rating and zero negatives is unusually clean. Ask for references from recent mold-specific jobs to supplement the online record.
- Their office is in Harwinton, not Waterbury. Confirm travel time and response windows to your specific location, especially for towns at the edges of their 19-city service area.