Provider profile
PuroClean of Fairfield
Provider snapshot
What this listing says
Fairfield County homeowners who want the franchise owner on-site for water damage or mold work, not a rotating crew of technicians.
Best for
- Homeowners in Fairfield, Westport, or Norwalk dealing with basement flooding or water damage who need same-day response.
- Anyone who wants the business owner personally on-site rather than a crew they have never met.
- Homeowners with mold discovered after water damage who need both drying and remediation handled by one company.
- Residential or commercial properties needing smoke and odor removal, including cigarette or skunk odor remediation.
- Families dealing with sewage backups or biohazard situations who need insurance claim coordination.
About this company
PuroClean of Fairfield is a PuroClean franchise in Fairfield, Connecticut, owned and run by Francis Fiolek. What sets this location apart from most franchises is that Francis personally handles jobs rather than delegating to crews. Multiple reviewers note he answered the phone late at night, arrived within 30 minutes, and stayed on-site through completion. He grew up in Litchfield, CT, lived 25 years in Westport, and now lives in Fairfield.
The company handles mold remediation, water damage restoration, fire and smoke damage, sewage cleanup, biohazard work, and odor removal for both residential and commercial properties. Their mold page describes using HEPA air filtration, negative air pressure containment, and EPA-registered disinfectants. They also mention recommending third-party clearance testing after remediation. For water damage, they use their branded QuickDry System with infrared cameras, moisture meters, commercial-grade pumps, and desiccant dehumidification. They hold IICRC certification, EPA Lead Safe certification, and a Connecticut Home Improvement license (CT HIC-0650958).
Francis has built the business around personal service in southwestern Fairfield County. The website lists service areas including Fairfield, Westport, Norwalk, Bridgeport, Southport, Greenfield Hill, and Greens Farms, though the homepage also mentions Waterbury, which is about 30 miles inland.
A perfect 5.0 rating across 59 Google reviews is rare for any restoration company. The volume spans from 2018 to 2026, meaning this rating has held for eight years across dozens of individual jobs. Several reviewers are Google Local Guides with extensive review histories, lending weight to the pattern.
Services
Service area
Headquartered in Fairfield, CT at 110 Hunyadi Avenue. The website lists Fairfield, Westport, Norwalk, Bridgeport, Southport, Greenfield Hill, and Greens Farms as service areas. The homepage also mentions Waterbury, which is about 30 miles north and would represent a significantly broader reach.
Review consensus
Francis dominates the reviews. Reviewers consistently name him and describe him answering the phone personally, arriving within 30 minutes, working into late-night hours, and returning for follow-up visits without being asked. Natalie Laro and Asher Chester both describe late-night basement floods where Francis picked up the phone when other companies did not answer. Phu Trinh describes Francis being honest about minor damage and advising against an unnecessary insurance claim. H.Q. Nguyen, a Google Local Guide with 126 reviews, specifically calls out Francis's honesty about mold conditions. Eleni Varvaras highlights that the franchise owner performs the work himself, calling it an exception in the industry. Drasko is named once by Virginia Kinane as kind and helpful during a water damage job.
0 found across 59 total reviews at 5.0★. No negative reviews found. There are zero 1-star, 2-star, or 3-star reviews across all 59 reviews at 5.0 stars.
The owner-operated model explains the consistency. Francis personally handles most jobs, which removes the variable of crew quality that generates complaints at other restoration franchises. Several reviewers specifically contrast this experience with other companies that failed to call back or sent impersonal crews. The small scale of the operation, covering a focused area of southwestern Fairfield County, likely keeps volume manageable enough for one person to maintain this level of service.
Francis Fiolek (owner — universally positive across nearly all 59 reviews). Drasko (crew member — positive, named by Virginia Kinane for being kind and helpful).
Ask for Francis directly, though he will likely be the one answering the phone. Since the company does both testing and remediation, request that any post-remediation clearance testing be done by an independent third party. If you are outside Fairfield, Westport, or Norwalk, confirm response time before booking.
Keep in mind
- PuroClean of Fairfield does both mold testing and mold remediation. That creates a conflict of interest: the same company identifying the problem profits from fixing it. Ask whether they will accept a third-party inspection report, or request independent post-remediation clearance testing.
- The website mentions Waterbury as a service area, but it is roughly 30 miles from Fairfield. Confirm response time and availability before booking if you are outside the immediate Fairfield-Norwalk-Bridgeport corridor.
- This is a franchise operation. While Francis runs it independently, PuroClean corporate sets pricing through industry-standard systems. You cannot negotiate the pricing model itself, only the scope of work.
- With 59 reviews and zero negatives, there is no public complaint data to evaluate. That is unusual for any service business operating since at least 2018. It means you have less information about how the company handles problems.