Provider profile
SERVPRO of Branford/Shoreline
Provider snapshot
What this listing says
Shoreline Connecticut homeowners in East Haven, Branford, or Guilford who need mold remediation handled by the same SERVPRO franchise that already knows their property from prior water damage work.
Best for
- Homeowners along Connecticut's shoreline — East Haven, Branford, Guilford, North Branford, Northford — dealing with mold after water damage.
- Property owners who want a single company to handle water damage mitigation and mold remediation together, understanding the conflict of interest that creates.
- Commercial property managers and churches needing mold or water damage response with insurance documentation support.
- Spanish-speaking homeowners who need restoration services and want to communicate in their first language.
About this company
SERVPRO of Branford/Shoreline is a restoration franchise based in East Haven, CT, serving Connecticut's shoreline communities including Branford, Guilford, North Branford, and Northford. They operate as "Team Luciani," a locally owned franchise that has been running since 2006. Mold remediation is one service line within a broader restoration operation that also handles water damage, fire damage, storm damage, sewage cleanup, and reconstruction.
On the mold side, they offer free on-site inspections and estimates, containment of affected areas, air filtration using air scrubbers and HEPA vacuums, and antimicrobial treatments. They handle basement, attic, and crawlspace mold removal, and they do remediation tied to water damage — which makes sense given that water damage restoration is their primary business. They also do both testing and remediation, which creates a conflict of interest worth understanding before you hire them.
The franchise has been locally owned and operated for nearly 20 years. Multiple reviews reference the "Team Luciani" name, and the crew roster is large — reviewers regularly name 10+ different field technicians, suggesting a sizable operation with dedicated two-person teams dispatched to jobs. Several reviews are written in Spanish, indicating bilingual service availability.
At 4.9 stars across 493 Google reviews, this is an unusually high rating for the volume. Most restoration companies with this many reviews sit closer to 4.5-4.7. The negative reviews are few and don't form a clear pattern.
Services
Service area
Headquartered in East Haven, CT. Core service area covers five towns along Connecticut's shoreline: Branford, East Haven, Guilford, North Branford, and Northford. Reviews mention jobs in Hamden, New Haven, and Meriden, suggesting they take work beyond their listed territory.
Review consensus
Imelda and Ivan are the most frequently named team, appearing in at least eight reviews for water cleanup, mold checks, and biohazard work. Ricardo draws praise across multiple jobs for punctuality, clear explanations, and working with project manager Jose. Chelly and Lidia are repeatedly mentioned together for cleaning and restoration work. Luis received a cluster of Spanish-language reviews in February 2026, all praising his emergency response work. Rosario and Mara get mentioned for flood cleanup and carpet cleaning. Mark Mastropietro is named as a project manager who made a difficult situation manageable. Reviewers consistently highlight the teams arriving on time, explaining the process, and cleaning up after themselves.
3 found across 493 total reviews at 4.9★. Three complaints surface across 493 reviews. George left a 1-star rating in June 2026 but wrote positive text praising Asim, Jose P, and Mark for a garage cleanup — this is likely a rating mistake. Jackie Vagnone wrote in July 2025 about bad customer service and recommended the Milford SERVPRO instead; the owner responded that they had provided a free mold assessment but could not proceed because flooring conditions and upstairs access prevented the work. Gonzalo Mesa wrote in February 2025 that the team increases bills and called management "mean"; the owner said they could not find an account under his name.
The owner responds to every negative review with personalized detail rather than template language. In Jackie Vagnone's case, the response explained the specific reason work couldn't proceed (flooring condition, access through upstairs unit). In Gonzalo Mesa's case, they flagged that no account existed under the reviewer's name. This level of specificity suggests active reputation management grounded in actual job records rather than generic deflection. One of the three 1-star reviews is likely a misclick — the text is entirely positive.
Imelda (technician — praised repeatedly for cleanup and mold assessment), Ivan (technician — praised repeatedly, paired with Imelda), Ricardo (technician — praised for punctuality, explanations, flood response), Chelly/Chelsi (technician — praised for cleaning work), Lidia (technician — praised, paired with Chelly), Jose (project manager — praised for walking customers through process), Arnold (technician — praised for remediation work), Rosario (technician — praised for carpet cleaning and flood cleanup), Mara (technician — praised for cleaning and equipment handling), Mark Mastropietro (project manager — praised for managing difficult situations), Luis (technician — praised across multiple Spanish-language reviews for emergency response), Claudio (technician — praised for restoration work), Maison/Mason (technician — praised for remediation and crew leadership), Elizabeth (technician — praised for cleaning), Veronica (technician — praised for equipment setup), Victor (technician — praised for thoroughness), Irene (technician — praised for cleaning), Devon (technician — praised for mold remediation on boats), Angel (technician — praised), Tony (technician — praised for carpet cleaning), Asim (technician — praised in George's 1-star review and by Nasser), Gary Keene (team member — praised for fire damage response), Sebastian Garcia (team member — praised for fire damage response), Gio (technician — praised), Alberto (technician — praised), Mike (technician — praised for equipment removal), Jorge Londono (team member — praised by reviewer from Meriden), Jose P (technician — named in George's 1-star review positively), Danny (technician — praised), Cesar (technician — named in positive review), Justice (team member — praised for fire damage response).
With 4.9 stars across 493 reviews, this SERVPRO franchise has an unusually strong track record for a restoration company. Ask for Imelda and Ivan if your job involves mold assessment or water cleanup — they are the most consistently praised team. Get an independent mold test before hiring them for remediation, since they do both testing and remediation under the same roof. Confirm the full scope and pricing in writing before work begins, especially given one reviewer's billing concerns.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the company assessing whether you have a mold problem is the same company that gets paid to fix it. Consider getting an independent mold test before or after their work.
- One reviewer described billing practices as "tricky" and said the team does "everything to increase your bill." The owner responded that they could not locate the reviewer in their system, so it is unclear whether this was a customer of this location.
- Another reviewer specifically said to use the Milford SERVPRO location instead, citing customer service issues. The owner's response indicated the job couldn't proceed due to flooring conditions in the unit — a disagreement about scope, not service quality.
- This is a SERVPRO franchise, not an independent mold remediation company. Their primary business is water damage restoration. Mold work is one service line among many.
- The listed service area covers five towns along the CT shoreline. Reviewers mention jobs in Hamden and New Haven as well, suggesting they take work beyond their core territory.