Provider profile
W&K Restoration
Provider snapshot
What this listing says
East Hartford and Hartford County homeowners dealing with water damage emergencies who want a single company to handle extraction, drying, reconstruction, and insurance coordination under one roof.
Best for
- Homeowners in East Hartford, Hartford, Manchester, or Windsor dealing with sudden water damage who need same-day emergency response and a full rebuild under one company.
- Connecticut homeowners navigating their first insurance claim after water or fire damage — W&K handles adjuster coordination and damage documentation.
- Condo owners in managed buildings where water damage crosses multiple units and requires coordination with building management and multiple insurance policies.
- Homeowners who want a single project manager assigned from emergency response through final walkthrough, rather than being handed off between mitigation and reconstruction crews.
About this company
W&K Restoration is a full-service restoration company based in East Hartford, Connecticut, that grew out of White & Katzman Management, a property management firm dating back to 1983. Their primary identity is water damage work — burst pipes, floods, water heater failures — but they also handle fire, storm, mold, and sewage damage. They carry IICRC certification and offer 24/7 emergency response across Hartford, Middlesex, and New Haven counties.
What stands out here is the end-to-end model. W&K handles the initial emergency call, water extraction, drying, mold removal, and then the full reconstruction and finish work. Most restoration companies sub out the rebuild phase or stop at mitigation. W&K keeps it in-house, which means one project manager from start to finish. They also take on the insurance claim coordination directly — documenting damage, working with adjusters, and managing estimates.
The company traces its roots to White & Katzman Management, founded in 1983, which managed condo and rental properties in the Hartford area. That property management background shows in how they handle multi-unit situations and insurance paperwork. The restoration arm operates as W&K Restoration, LLC from their Roberts Street office in East Hartford.
A 4.9-star rating across 45 Google reviews is notably strong, especially for a restoration company where stressed homeowners often leave reviews during active claims. The volume is still growing, but the consistency of praise — particularly around response speed and communication — suggests a company that has its operations dialed in.
Services
Service area
W&K Restoration is headquartered at 111 Roberts Street in East Hartford, Connecticut. They name East Hartford, Hartford, Manchester, Windsor, Bloomfield, Wethersfield, and Newington as core service areas, and claim coverage across Hartford, Middlesex, and New Haven counties. Their website also references statewide availability, though response times outside the Hartford metro may vary.
Review consensus
Eamon Carty is named in at least six reviews and consistently praised for communication, responsiveness, and walking homeowners through the full process from damage assessment to finished work. Adam draws praise for fast emergency response and calming demeanor during house fires. Matt Zabor is singled out for after-hours water heater response. Mike is praised for initiative on a remote-managed condo renovation. Multiple reviewers highlight same-day or within-the-hour arrival for emergencies, and several note that W&K handled their insurance claims directly, reducing their stress during an already difficult situation.
1 found across 45 total reviews at 4.9★. The single recent negative is a 3-star review from a condo owner whose unit was flooded by a failed water heater four floors up. The reviewer actually gave the water damage cleanup five stars and the restoration work four stars — the low overall rating was directed at W&K Management's handling of the condo association side. He described receiving a $10,000 bill he was told to ignore, a building manager who seemed more loyal to the board than to unit owners, and a lack of written communication about root cause, fix timeline, and insurance responsibility. The insurance negotiation also extended the displacement period, which was especially difficult because his disabled son lived in the unit. No owner response was posted.
W&K's dual identity as both a property management company and a restoration company creates an unusual dynamic. When they restore damage in buildings they also manage, the reviewer's experience suggests the management side and restoration side may not communicate seamlessly. The restoration work itself drew high marks even from the one negative reviewer — the frustration was with the management layer. The company did not respond to the one recent negative review, despite responding to none of the recent negatives (only one existed). This is a small data point but worth watching as review volume grows.
Eamon Carty (Production/Project Manager — consistently positive across six or more reviews for communication, responsiveness, and quality oversight). Adam (emergency response lead — positive for fast arrival and calm demeanor during house fires and pipe bursts). Matt Zabor (technician — positive for after-hours water heater emergency). Mike (project lead — positive for initiative on a condo renovation managed remotely). Dan (team member — positive, mentioned alongside Adam for burst pipe response). Alyssa (staff — positive, mentioned for support during an insurance-heavy water damage project). Joe (contractor — positive, mentioned for quality work on a water damage rebuild).
W&K's restoration work draws near-universal praise, and Eamon Carty in particular is someone worth requesting as your project manager. If you are hiring them for mold work, get an independent test first since they do both testing and removal. If your property is in a building W&K also manages, ask upfront how the management and restoration sides coordinate — and get the insurance responsibility breakdown in writing before work begins.
Keep in mind
- W&K performs both mold inspection and mold removal. When the same company tests for mold and then sells the remediation, there is an inherent conflict of interest. Consider getting an independent mold test before committing to their removal services.
- The company's roots are in property management (White & Katzman Management), and they still appear to manage some condo buildings. One reviewer described frustration with the management side's communication during a restoration project in a building W&K also manages. If your building is W&K-managed, clarify upfront who handles what.
- Insurance claim negotiation timelines can extend the project. One reviewer reported weeks of back-and-forth between W&K and the insurer before work could begin, during which the unit was uninhabitable.
- Their service area covers Hartford, Middlesex, and New Haven counties, but they claim response across the state. Confirm response time for locations outside the Hartford metro area.