Provider profile
Professional Cleaning & Restoration Systems of Connecticut
Provider snapshot
What this listing says
Fairfield and New Haven County homeowners dealing with water damage or mold who want a second-generation family company with a 90-minute on-site response guarantee.
Best for
- Homeowners in Fairfield or New Haven County who need same-day emergency water extraction with a documented 90-minute response pledge.
- Buyers who want mold removal from a company that also handles the water damage that caused it, reducing coordination between contractors.
About this company
Professional Cleaning & Restoration Systems of Connecticut operates out of Derby, CT, and primarily serves Fairfield and New Haven counties. Co-owners Amy Prihoda and Curtis Bloxam run this second-generation family business, which started in 1987 as a carpet cleaning operation and expanded into water damage restoration, mold removal, and indoor air quality services.
The company runs a Temperature-Focused Drying System (TFDS) that applies heat only to wet areas rather than drying an entire structure uniformly. Their staff holds IICRC certifications, and Curtis Bloxam carries Journeyman Water, Fire & Smoke Restorer and Master Textile Cleaner designations. They also trained at Reets Drying Academy and Vortex Drying School. Their Sudden Service guarantee pledges a returned call within 5 minutes and a technician on site within 90 minutes in New Haven and Fairfield County.
Services
Service area
Headquartered in Derby, CT. Core service area covers Fairfield and New Haven counties, including Orange, Shelton, Trumbull, Fairfield, Stamford, Bridgeport, New Haven, and Derby. The 90-minute response guarantee applies only to New Haven and Fairfield County. Their service area page lists cities across all eight Connecticut counties, stretching from Greenwich in the southwest to Woodstock Valley in the northeast.
Review consensus
Curtis Bloxam draws the most frequent praise, named in reviews for fast emergency response, direct insurance coordination, and hands-on project management. Victor and his crew get strong marks for mold remediation and restoration work. Walter earns repeat mentions for carpet and upholstery cleaning. Luke and Laura in the office are praised for scheduling and communication. Multiple reviewers describe same-day or next-day service and note that crews explained each step of the process before starting work.
0 found across 72 total reviews at 4.9★. No negative reviews found in the last 18 months. All 72 reviews carry a 5-star rating.
Every single review in the dataset is 5 stars, which is unusual for a company with 72 reviews. The review base skews toward single-review accounts (many reviewers have only 1 review), though several Local Guides with substantial review histories also left 5-star ratings. The uniformly positive record is worth noting but not conclusive of anything on its own.
Curtis Bloxam (co-owner, production — positive). Amy Prihoda (co-owner, estimates and scheduling — positive). Victor/Víctor (production supervisor, restoration — positive). Walter (production supervisor, cleaning — positive). Chris (cleaning technician — positive). Nico (cleaning and restoration specialist — positive). Luke (office manager — positive). Laura (client care coordinator — positive). Adam (business development, also in-field technician — positive). Jose (cleaning and restoration specialist — positive). Andre (technician, mold work — positive). Al (carpet cleaning technician — positive). Barbara (office scheduling — positive). Kyle (technician, water leak detection — positive).
This company has an unusually clean review record for its size. Ask for Curtis by name if you need water damage or mold work coordinated through insurance. For carpet or upholstery cleaning, Walter is the name that comes up most. Confirm your location falls within the 90-minute Sudden Service zone before relying on that guarantee.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and fixes the mold has a financial incentive to find more of it. Consider getting an independent inspection before committing to their remediation scope.
- Their service area page lists cities across all eight Connecticut counties, from Greenwich to Voluntown. The 90-minute on-site guarantee only applies to New Haven and Fairfield County. If you are outside those counties, confirm realistic response times.
- This is primarily a carpet cleaning and restoration company. Mold remediation is one of several service lines, not their sole focus. Ask how many mold jobs they handle per month compared to carpet and water damage work.
- They sell Aspen air purifiers and dehumidifiers. After mold remediation, they may recommend purchasing these products. Decide separately whether you need them.