Provider profile
SERVPRO of Darien / New Canaan
Provider snapshot
What this listing says
Darien and New Canaan homeowners dealing with basement mold tied to groundwater intrusion who want a single crew to handle testing, remediation, and reconstruction under one general contractor license.
Best for
- Darien or New Canaan homeowners with basement mold from groundwater conditions common along the Gold Coast.
- Situations where mold damage requires drywall removal and reconstruction, since they hold a general contractor license and keep that work in-house.
- Homeowners filing insurance claims for mold or water damage who want a team with insurance industry experience to help navigate the process.
- Commercial property managers needing mold remediation with minimal downtime, since the franchise runs a large crew and offers 24/7 response.
About this company
SERVPRO of Darien/New Canaan is a restoration franchise covering Darien and New Canaan along Connecticut's Gold Coast. CEO Mario Luciani has run the operation for over 17 years, building what the company calls "Team Luciani" with co-owner Brian Mazzone. Mold is one of several service lines alongside water damage, fire damage, storm restoration, and construction.
On the mold side, they do both testing and remediation in-house. Their mold page describes surface sanding, abrasive cleaning, media blasting, and antimicrobial wipe cleaning as remediation techniques, plus controlled demolition for porous materials like drywall. They reference air scrubbers and HEPA vacuums for filtration during work. They hold a Connecticut general contractor license (HIC.0617841), which means they can handle the rebuild after remediation rather than handing it off.
Several team members have backgrounds in insurance, and the company actively markets help navigating claims. For a Gold Coast homeowner facing a five-figure mold job, that insurance fluency could matter more than the remediation itself.
186 Google reviews at a perfect 5.0 stars is unusual for any restoration company, especially one that has been operating for 17 years. Zero negative reviews appeared in the last 18 months. That track record stands out in an industry where even strong operators typically land between 4.5 and 4.8.
Services
Service area
Headquartered at 110 Post Rd in Darien, Connecticut. They serve Darien and New Canaan, both affluent communities along the Gold Coast of Long Island Sound. The website does not claim coverage beyond these two towns.
Review consensus
Reviewers consistently name specific crew members by first name, which is unusual for a franchise operation. Imelda and Ivan appear together in at least seven reviews as a demolition and cleanup pair, praised for being courteous, hardworking, and meticulous. Rosario and Elizabeth show up repeatedly for cleaning and biohazard work. Mark handles estimates and project coordination, with reviewers noting his clear explanations and reasonable quotes. Chelly and Lidia get called out for cleaning quality. Beatriz draws praise for office-side customer service and responsiveness. Multiple reviewers mention fast response times, including a Saturday arrival within two hours for a flooding emergency.
0 found across 186 total reviews at 5.0★. No negative reviews (1-3 stars) appeared in the last 18 months across 186 total reviews at 5.0 stars.
The volume of named staff across reviews is striking. At least 20 different employees appear by first name in positive reviews, suggesting a large and stable crew rather than high turnover. Reviewers frequently name two or three crew members per job, indicating consistent team assignments. The absence of any negative reviews over 18 months at this volume is rare and worth noting, though it does not guarantee a future experience will match.
Imelda (field crew — positive), Ivan (field crew — positive), Rosario (field/cleaning crew — positive), Mark (estimator/coordinator — positive), Lidia (field/cleaning crew — positive), Chelly/Shelly (field/cleaning crew — positive), Elizabeth/Elisabet (field/cleaning crew — positive), Mara (field/cleaning crew — positive), Luis (field crew — positive), Tony/Toni (communicator/field crew — positive), Beatriz (office/customer service — positive), Luisa (project coordinator — positive), Jose (team lead — positive), Sury (field crew — positive), Veronica (field crew — positive), Danny (packout crew — positive), Arnold (packout crew — positive), Asim (field crew — positive), Freddy (field crew — positive), Valerie (contents/fire — positive), Angel (field crew — positive), Daniel (follow-up — positive), Victor (field crew — positive), Juan (field crew — positive), Irene (field crew — positive).
With a perfect 5.0 across 186 reviews and no recent negatives, this franchise has an unusually clean track record. Ask for Mark to handle your estimate, and expect Imelda and Ivan or Rosario and Elizabeth as your field crew. Get an independent mold test to offset the conflict of interest from their combined testing-and-remediation model.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company telling you there is a problem also profits from fixing it. Consider getting an independent test before or after their assessment.
- This is a SERVPRO franchise, not an independent local company. The national brand sets training standards and processes, but the local franchise operates independently. Quality depends on this specific franchise's crew and management.
- Their website describes a broad set of remediation techniques but does not specify which equipment models they own versus source from SERVPRO's national fleet. Ask what stays on-site versus what gets shipped in for your job.
- The service area is limited to Darien and New Canaan. If your property sits outside those two towns, confirm they will actually service your location before scheduling.