Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Danbury and western Connecticut homeowners who need 24/7 emergency water damage response backed by in-house plumbing repair, so one crew handles both the source and the cleanup.
Best for
- Danbury homeowners with a burst pipe or sewer backup who need same-day water extraction and plumbing repair from a single company that works around the clock.
- Owners of older homes in downtown Danbury or the hillside neighborhoods who need sewer camera inspection and trenchless pipe repair for aging clay tile or cast iron laterals.
- Commercial property managers who need a restoration company with insurance documentation support and the capacity to handle large-scale water damage on short notice.
- Homeowners who want to avoid coordinating multiple contractors, since Roto-Rooter handles plumbing, water damage, mold remediation, and pipe restoration in-house.
About this company
Roto-Rooter Plumbing & Water Cleanup in Danbury is the local franchise of the national chain, based at 68 Main St and managed by Brian Kix. They handle plumbing, drain cleaning, water heater service, water damage restoration, mold remediation, pipe restoration, and water treatment for both residential and commercial properties across western Connecticut. They operate 24/7, 365 days a year, and carry financing through Synchrony Bank.
What sets this location apart from standalone mold companies is the integrated plumbing and restoration model. When a burst pipe or sewer backup causes water damage, one call gets both the plumbing repair and the water extraction crew. Their website describes IICRC training for their water damage technicians, industrial-grade dehumidification and air movers, moisture mapping with electronic sensors, and video camera sewer inspection before recommending pipe work. They also offer trenchless pipe lining for aging clay tile and cast iron sewer laterals, which is relevant for Danbury's older housing stock dating back to the hat-manufacturing era.
Roto-Rooter has operated nationally since 1935. The Danbury location holds plumbing license 0288452-P1 under Raymond Quintero, has a BBB A+ rating, and belongs to the Bridgeport Regional Business Council, PHCC, and the Connecticut Apartment Association.
4.8 stars across 769 Google reviews is a strong rating for a high-volume franchise operation. Most franchise plumbing outfits struggle to stay above 4.5. The volume means you have a deep dataset to judge consistency, and the negatives that exist follow a clear, predictable pattern around pricing rather than workmanship.
Services
Service area
Based at 68 Main St, Danbury, CT. The Danbury location serves the broader Bridgeport metro area, with the website naming Bethel, Brookfield, Ridgefield, New Milford, Shelton, Trumbull, New Haven, West Haven, Cheshire, and Wallingford as specific communities. County coverage claims extend across New Haven, Middlesex, Fairfield, Litchfield, Hartford, Windham, Tolland, and New London counties, which spans most of Connecticut. For locations far from the Danbury base, confirm actual response time.
Review consensus
Josh Jordan is the standout name. He appears in more than 15 positive reviews spanning March through June 2026, praised for arriving quickly, explaining what he is doing, using camera inspection to show customers the problem, and leaving the workspace clean. Richard Nichio specifically cited Josh by employee number (8275) for exceeding expectations. Orlando draws praise from multiple reviewers for efficient drain work and strong customer service. Frank gets credit for non-pushy recommendations. Franklin cleared a seriously clogged kitchen drain for Laurie L. and stuck with a deep clog for DeborahG. Shawn earned praise from Susan Anderson for a free inspection that cost nothing and for providing practical maintenance advice. Alexander, Chad, Dave, Neil, Mohammed, Jon, MJ, and Peter Bazin each drew positive mentions from individual reviewers.
6 found across 769 total reviews at 4.8★. Pricing dominates. Rona Brand paid $575 for a 15-minute kitchen sink drain clearing. Uhh What documented a $99 phone quote that became a $443 diagnosis fee on arrival plus a $225 parts run fee and 300% markup on materials, totaling $871 for a valve and water inlet line. Melissa Paul received a $700 quote to replace a center-set faucet. Cbeauti Beauti paid nearly $500 for a diagnosis with no repair. Jessie T (2-star) was quoted $622 for faucet installation on top of $99 trip fee. Beyond pricing, alena described a technician who arrived 5 hours late, could not be tracked by dispatch, and told her to find a local plumber instead. James Fleming said the technician lacked experience with the snake tool and had to return to attempt the job again.
The pricing complaints follow the national Roto-Rooter franchise model: flat-rate pricing that bundles diagnosis, labor, and parts into a single fee regardless of job complexity. Several 2-star and 4-star reviewers gave the technician 5 stars but docked the company for cost, explicitly separating the field worker from the corporate pricing structure. Every owner response to a negative review uses the same template directing the reviewer to Pat Swanson, Customer Satisfaction Manager. One reviewer who contacted Swanson reported the pricing was confirmed as standard corporate policy. This is reputation management by template, not engagement with the specific complaint.
Josh Jordan (technician — strongly positive, named in 15+ reviews for speed, cleanliness, camera inspection, and customer communication). Orlando (technician — positive, praised for efficient drain work and courtesy in multiple reviews). Frank (technician — positive, praised for quick work and non-pushy recommendations). Franklin (technician — positive, praised for persistence on tough clogs). Shawn/Shawne (technician — positive, praised for knowledge and free inspection). Alexander (technician — positive, praised for personality and knowledge). Richard (technician — positive, praised for customer service and training a partner). Chad (technician — positive, praised for detailed explanations). Dave/David (technician — positive, praised for water heater replacement and drain work). Neil (technician — positive, praised for going beyond expectations on a clogged sink). Mohammed (technician — positive, praised for courtesy and knowledge on toilet replacement). Jon/John (technician — positive, praised for courtesy and clean work in multiple reviews). MJ (technician — positive, praised for diligent problem identification). Peter Bazin (technician — positive, praised for explaining issues and completing shower repair). Steve (technician — mixed, praised for pleasant manner by Micki Bedlington but she noted $400+ for 5 minutes of glue work). Brian Kix (location manager — named on website, not in reviews). Pat Swanson (customer satisfaction manager — named in every owner response to negative reviews).
Ask for Josh Jordan if he is available. He has the deepest positive track record of any technician at this location. Before any work starts, get the full price in writing and compare it with at least one local plumber for routine jobs like drain clearing or faucet replacement. Roto-Rooter's strength here is emergency response and one-stop plumbing-plus-restoration, not price competitiveness on simple fixes.
Keep in mind
- Pricing is the dominant complaint. Multiple reviewers report $575 to $700+ for a single drain unclogging, and one reviewer documented a $99 trip fee that turned into a $443 diagnosis fee before any work started. Get the total cost in writing before the technician begins, and compare with a local plumber for routine jobs.
- Owner responses to every negative review follow the same template, directing reviewers to email Pat Swanson. One reviewer (uhh what) reported contacting Pat Swanson and was told the pricing structure is standard corporate policy. The responses do not engage with specific pricing complaints.
- The service area claim is broad. The website lists counties spanning most of Connecticut, from Fairfield and Litchfield to New London and Windham. For locations far from Danbury, confirm actual response time before booking.
- Mold remediation is listed as a service but the website and reviews focus almost entirely on plumbing and water damage. If mold is your primary concern, ask what specific mold work the Danbury location has done recently.