Provider profile
Paul Davis Restoration of Fairfield and Westchester Counties
Provider snapshot
What this listing says
Fairfield and Westchester County homeowners dealing with water damage that has led to mold, where a national franchise with 24/7 emergency response and in-house reconstruction can handle everything under one roof.
Best for
- Homeowners in Westchester County, NY or Fairfield County, CT who need mold remediation as part of a larger water damage restoration project.
- Insurance-driven claims where you want a single company to handle mitigation, remediation, reconstruction, and claims coordination with your carrier.
- Commercial property managers needing emergency mold or water damage response, including large-loss situations across office buildings and industrial properties.
- Situations where mold appeared after a pipe burst, flood, or storm and you need both the moisture source fixed and the mold removed in a coordinated process.
About this company
Paul Davis Restoration of Fairfield and Westchester Counties is a franchise location of the national Paul Davis network, headquartered in Danbury, CT with a second office in White Plains, NY. Mold remediation is one piece of their broader restoration operation, which centers on water damage, fire damage, and storm damage for both residential and commercial properties. They handle jobs from initial mitigation through full reconstruction, so you don't need to coordinate separate contractors.
On their mold page, they describe a structured process: moisture detection and source tracing, containment with HEPA filtration, removal of compromised materials by IICRC-trained technicians, antimicrobial treatment, and then reconstruction of affected areas. They also have a quality assurance department that works directly with insurance companies on estimates and claims documentation. The franchise offers 24/7 emergency service with a stated 30-minute response window.
The Paul Davis brand was founded in 1966, making it nearly 60 years old as a network. This particular franchise covers both Fairfield County, CT and Westchester County, NY, two counties that span across a state line. They maintain separate phone numbers for each state.
4.8 stars across 159 Google reviews is a strong number for a restoration company handling this volume of work. The review base skews heavily positive, with only a single negative review in the last 18 months. Most reviewers praise the field crews by name, which suggests consistent staffing rather than high turnover.
Services
Service area
Headquartered in Danbury, CT with a second office in White Plains, NY. Serves Fairfield County, CT (including Bridgeport, Danbury, Fairfield, Greenwich, Norwalk, Shelton, Stamford, Stratford, Bethel, Ridgefield) and Westchester County, NY (including White Plains, Yonkers, New Rochelle, Mount Vernon, Scarsdale, Ossining, Peekskill, Rye, Tarrytown). Review locations confirm active work throughout both counties, with jobs noted as far as Beacon, Pawling, and Hopewell Junction in Dutchess County, NY.
Review consensus
Field crews get praised by name with striking consistency. Quacian (often called "Q") appears in at least a dozen reviews for his professionalism and thoroughness during mitigation work. Greg draws similar praise for demolition, cleanup, and customer communication. Mark Hatfield is repeatedly named as a project manager who keeps homeowners informed throughout the process. Evan and Patrick are frequently mentioned together for efficient, clean demolition work. Lisa and Nicole are called out for smooth coordination and scheduling. Joey Browning gets credit for same-day emergency response and organized team management. Reviewers consistently note that crews explain what they are doing, protect belongings with plastic sheeting, and leave spaces clean after demolition.
1 found across 159 total reviews at 4.8★. The single recent negative review alleges that Paul Davis crews stole a sterling silver service set, a dining room set (chairs taken, table left behind), winter clothing, outdoor furniture, and spoiled a freezer full of food. The reviewer also claims the crews broke a washer, dryer, and hanging racks. No owner response was posted. The reviewer has 5 total Google reviews and is not a Local Guide; the review received zero likes.
The overwhelming pattern here is named crew praise. Reviewers don't just say "great service" — they name specific technicians (Quacian, Greg, Evan, Patrick, Mark, Kevin, Joey) and describe what those individuals did. This suggests a stable, experienced field team rather than rotating temp workers. The single 1-star review stands out precisely because it is so different from the rest — and the absence of any owner response to it is the one gap in an otherwise strong review profile.
Quacian/Q (mitigation technician/crew leader — consistently positive), Greg (mitigation/demolition technician — consistently positive), Mark Hatfield (project manager — consistently positive), Evan (demolition technician — consistently positive), Patrick (mitigation/demolition technician — consistently positive), Lisa (coordinator — positive), Nicole (coordinator — positive), Kevin (mitigation technician — positive), Joey Browning (team lead/project manager — positive), Dane (mitigation technician — positive), Jimmy (demolition technician — positive), Sean (technician — positive), Diego (technician — positive), Kennedy (repair team — positive), Blake (technician — positive), Hannah (office staff — positive), Ryan Helm (project manager — positive, from website testimonials), Dario Bianchini (lead technician — positive, from website testimonials), Joe Colella (project manager — positive, from website testimonials), Carlos Delgado (project manager — positive, from website testimonials), Jeff McCormack (craftsman — positive, from website testimonials), Denys (reconstruction worker — positive, from website testimonials).
With 4.8 stars across 159 reviews and a deep bench of named technicians drawing consistent praise, this is one of the stronger restoration franchises in the area. Ask for Quacian or Greg if you want the mitigation crew that reviewers mention most. The one serious negative — a theft allegation with no owner response — is worth noting, so document your belongings before work begins and confirm their process for handling personal property.
Keep in mind
- This is a franchise operation. The local franchise is independently owned, but the systems, training, and branding come from the national Paul Davis organization. Your experience depends on the local owner and crew, not the national brand.
- Mold remediation is a secondary service here. Paul Davis is primarily a water and fire damage restoration company. If you need a company that specializes solely in mold, this may not be the right fit.
- One recent 1-star review (February 2025) alleges theft of personal property and damage to appliances during a job. The owner did not respond to this review. While it is one complaint out of 159 reviews, the lack of any response is notable.
- Their service area spans two counties across two states. Confirm response times to your specific location, especially if you are in a more remote part of either county.
- They use third-party subcontractors for some work. Several website testimonials mention sub-contracting as a point of friction, so ask upfront whether your job will be handled entirely by Paul Davis employees.