Provider profile
1-800 Water Damage of Fairfield/Westchester
Provider snapshot
What this listing says
Fairfield County and Westchester County homeowners dealing with water-triggered mold who want a single restoration company to handle extraction, drying, and remediation under one contract.
Best for
- Homeowners in Fairfield County CT or Westchester County NY who need mold remediation tied to a water damage event and want one company to manage both.
- Buyers dealing with a mold discovery during a home sale or inspection — Carl has met with prospective buyers to walk them through completed remediation work.
- Property owners who want insurance handled for them — the company bills insurers directly and documents damage for adjusters.
- People who need a middle-of-the-night emergency response — reviewers describe Scott answering calls at 2 AM on weekends and having crews onsite within hours.
- Contractors and HVAC companies looking for a remediation partner to clear mold so their own crews can work safely.
About this company
1-800 Water Damage of Fairfield/Westchester operates out of Bethel, CT as a franchise of the Belfor Franchise Group. They handle water damage, mold remediation, fire and smoke restoration, and sewage cleanup across Fairfield County in Connecticut and Westchester County in New York. Scott Weiner runs the location as Managing Partner.
The company uses moisture meters and thermal imaging to trace moisture sources before starting mold work. Their website describes a containment-then-removal process, and they handle both the water damage and the mold remediation that often follows — meaning you can use one company for the whole chain of work. They bill insurance directly and assign a lead project manager to each job. Techs are background checked and drug tested.
This is a franchise location, but reviews consistently name Scott and Carl by name rather than describing a rotating cast of strangers. That suggests a small, stable local team rather than a corporate call center dispatching whoever is available. The franchise is part of Belfor's network, which gives them national brand backing while operating independently.
72 Google reviews at 4.9 stars with no negative reviews in the last 18 months is unusually strong. The volume is modest, but the consistency is notable — nearly every review names Scott or Carl and describes personal, hands-on involvement from start to finish.
Services
Service area
Headquartered in Bethel, CT. Serves Fairfield County, Connecticut (Bethel, Bridgeport, Danbury, Darien, Easton, Fairfield, Greenwich, New Canaan, Norwalk, Ridgefield, Stamford, Stratford, Weston, Westport, Wilton, and surrounding towns) and Westchester County, New York (Armonk, Briarcliff Manor, Bronxville, Harrison, Larchmont, Mamaroneck, New Rochelle, Port Chester, Rye, Scarsdale, Tarrytown, White Plains, and surrounding towns). Separate phone numbers for each state: CT office at (203) 349-8484 and NY office at (914) 530-0912.
Review consensus
Scott Weiner draws the most praise, appearing in roughly half of all reviews. Reviewers describe him as responsive, calm under pressure, and personally involved from initial call through completion. Carl Grossman is the second most mentioned name, praised for insurance claim help, attention to detail, and willingness to meet with third parties like home buyers. Several reviewers mention fast response times — crews arriving same-day or within hours of a call, including weekends and holidays. Multiple reviewers note clear communication about what to expect regarding timelines and costs. Trade partners (HVAC companies, contractors, insurance adjusters) also leave positive reviews, suggesting the company has a good working reputation with related industries.
0 found across 72 total reviews at 4.9★. No negative reviews found in the last 18 months. Across 72 total reviews at 4.9 stars, there are no recent complaints to analyze.
The review base includes several trade partners — an HVAC tech, contractors, and insurance adjusters — who recommend the company from a working relationship rather than as one-time customers. This is unusual and suggests the company maintains its reputation with repeat business partners, not just homeowners experiencing a single emergency. Brandon Gidicsin reviewed twice (2024 and 2025), both times 5 stars, consistent with an ongoing referral relationship.
Scott Weiner (Managing Partner/owner — praised repeatedly for responsiveness, calm communication, and personal involvement). Carl Grossman (staff, possibly operations — praised for insurance claim navigation, detail orientation, and willingness to meet home buyers). Kush (field technician — mentioned once as on time and friendly). Richard (field technician — mentioned once alongside Kush for on-time, friendly work).
With zero complaints in 18 months and consistent praise for Scott and Carl by name, this location has earned its 4.9-star rating through personal involvement rather than volume. Ask for Scott or Carl directly. Since they do both testing and remediation, get an independent mold test to keep them honest.
Keep in mind
- This company does both mold testing and mold remediation. That creates a financial incentive to find problems they can then fix. Consider getting an independent test before or after their work.
- This is a franchise location under the Belfor Franchise Group. Each location is independently owned and operated, so the national brand's reputation does not necessarily reflect this specific location's performance.
- Their service area spans two counties across two states (Fairfield County CT and Westchester County NY). Confirm response times for your specific town, especially if you are on the outer edges of Westchester.
- Mold remediation is their secondary service — water damage restoration is their core business. If you need a company that focuses only on mold, this may not be the right fit.