Provider profile
Total Restoration
Provider snapshot
What this listing says
Berlin-area homeowners dealing with water damage or mold who want a non-franchise local team with 24/7 emergency response and direct insurance billing.
Best for
- Homeowners in Hartford or New Haven counties who need same-day water extraction with insurance paperwork handled directly by the company.
- Property owners who want to avoid franchise operations and prefer working with a locally owned team where they can reach the same people throughout the project.
- Commercial property managers needing mold work that follows OSHA and EPA guidelines for office buildings, retail, or industrial spaces.
- Homeowners facing combined water and mold damage who want one contractor to handle extraction, drying, remediation, and reconstruction under a single scope.
About this company
Total Restoration is a family-operated restoration company based in Berlin, Connecticut, serving central CT across Hartford, New Haven, Middlesex, Tolland, and New London counties. They launched in April 2023 under the legal name Total Water Restoration LLC and brand themselves as a non-franchise alternative to national chains like ServPro. They hold IICRC certifications in water restoration (WRT), microbial remediation (AMRT), structural drying (ASD), and fire/smoke restoration (FSRT).
Their mold work uses HEPA air scrubbers, negative air pressure systems, plastic barrier containment, and hospital-grade antimicrobial products — they note they do not use bleach. They do both mold inspection and remediation, though their website recommends third-party lab testing for air and surface samples. For water damage, they use industrial pumps, high-capacity air movers, dehumidifiers, moisture meters, and thermal imaging cameras. They claim a 30-minute emergency response time and staff a live phone line around the clock.
With over 30 years of combined team experience but only three years as a company, Total Restoration has built volume quickly. They handle water damage, fire and smoke damage, mold, roofing, puffback cleanup, and full reconstruction including kitchen and bathroom remodels.
Their 5.0 Google rating across 239 reviews is unusual for a restoration company. Zero reviews at 3 stars or below appeared in the last 18 months. That kind of consistency at that volume suggests tight operational control, though it also means there is no complaint data to evaluate how they handle problems.
Services
Service area
Total Restoration is headquartered in Berlin, Connecticut. They serve Hartford, New Haven, Middlesex, Tolland, and New London counties. Specific cities include Avon, Bloomfield, Bristol, Canton, East Hartford, Farmington, Glastonbury, Hartford, Manchester, Meriden, Middletown, New Haven, Newington, Southington, Wallingford, and West Hartford. Five counties is a wide claim for a single-location company — confirm response times for addresses outside the Hartford metro area.
Review consensus
Luis is named in more reviews than any other employee, praised for demolition, mitigation, and cleanup work. Reviewers describe him as polite, knowledgeable, and a hard worker. Ramon appears nearly as often, drawing praise for crew management, communication, and organization. Tim and Dylon are highlighted for clear explanations and keeping customers informed through each step. Anthony is mentioned for making the process easy to understand and handling basement flooding situations. Reviewers consistently praise rapid emergency response — multiple describe same-day or next-day arrivals for flooding, sewage backups, and pipe bursts. Clean work and floor protection come up repeatedly.
0 found across 239 total reviews at 5.0★. No 1-star reviews found in the last 18 months. With 239 total reviews at a 5.0 overall rating, there is no recent complaint data to analyze. This means there are no documented problems to flag, but it also means there is no information about how the company responds to dissatisfied customers.
The review volume (239 reviews in roughly three years of operation) is high for a local restoration company, averaging about 80 reviews per year. Nearly every review names specific staff members, which suggests the company either encourages detailed reviews or has built genuine personal rapport with customers. The single non-5-star review is a 4-star from May 2026 that still describes the crew as friendly and helpful.
Luis (demolition, mitigation, cleanup — positive, most frequently named across all reviews). Ramon (crew manager — positive, praised for communication and organization). Tim (technician — positive, praised for clear explanations). Dylon (project manager — positive, praised for knowledge and communication). Anthony (technician — positive, praised for making the process understandable). Willy (technician — positive, described as friendly and helpful). Cesar (demolition — positive, described as knowledgeable). Ismael (assessments — positive, described as respectful and friendly). Michael/Mike (technician — positive, described as doing quality work). Fernando (technician — positive, praised for thorough explanations). Dave (technician — positive, praised for mold and insulation removal). Frank (technician — positive, praised for communication). Lexi (office manager — positive). Jessica (contractor — positive). Renzo (sanitization — positive). Cristofer (sewage cleanup — positive). Lewis (mold and insulation removal — positive). Razor (technician — positive).
Total Restoration has an unblemished review record at volume, which is rare. Ask for Luis or Ramon if your job involves demolition or water mitigation — they draw the most consistent praise. Since there are no negative reviews to learn from, pay attention to how the company communicates during your estimate: that first interaction is your only preview of how they handle things when something does not go as planned.
Keep in mind
- Total Restoration does both mold testing and mold remediation. This is a conflict of interest — the company identifying your mold problem also profits from fixing it. Their website does recommend third-party lab analysis for air and surface samples, which partially mitigates this, but you should consider hiring a separate inspector.
- The company was founded in April 2023. While they claim 30 years of combined experience across their team, the business itself has a three-year track record.
- Their service area spans five counties across central Connecticut. If you are on the outer edges of that footprint, confirm actual response times before signing.
- The website uses a Gmail address (totalwaterrestore@gmail.com) rather than a business domain email. This is common for newer small businesses but worth noting.
- With a 5.0 rating and zero negative reviews in 18 months, there is no public complaint data to assess how Total Restoration handles disputes or callbacks.